The Crest At Fort Lee

This used to be the Crest at Fort Lee, where I was a happy resident for more than 4 years with no complaints. After the Point has taken over, everything has gone downhill. First of all, their so called «assistant manager», ELIZA FORESE? is HORRIBLE. Other witnessed neighbors and I agreed that we have never dealt with someone that rude and UNPROFESSIONAL. I believe a professional, friendly team of staff that can really listen and communicate to residents is basic essential of becoming a great community and management. With that said, assistant manager who seems miserable all the time and likes to talk down to the residents with absolutely no respect already tells you how different (quality wise) this community has become. Their supposed to be 24 hours security guard is not always there. If they are, I catch them sleeping most of the time. I agree with my neighbors that they should remove «gated community» in their description. Their gates are broken frequently and it takes them weeks to fix it, which is very inconvenient. Anyone can walk into the community and ever since the Point has come along, safety has become the main issue. There were many incidents with stolen packages, strangers trying to break into the apartment complex. We have asked many times to install a security camera inside the apartment complex with no answer. It’s to the point that the residents are trying to contribute money to install a security camera on behalf of management’s RIDICULOUS irresponsibility. I’m counting down my days until I’m out of here. PLEASE DO NOT MAKE THE MISTAKE OF MOVING HERE.

They took over a month to fix our A/​C unit. They are completely unprofessional when you go into speak to them about complaints that they had not answered. The assistant manager, Eliza, is ridiculous, but her manager (who I believe is the owner) is worse. They don’t know how to speak properly to current residents at all. Their printer, which we are definitely paying for, has not worked for as long as I can remember. People are constantly walking in and out of the complex and no guard is there to stop it. Might as well remove the gates of a gated community! Have been paying rent by check for so long, don’t even know how to pay online even though they say you can. We have to constantly physically go to the gate to let someone in ourselves because we weren’t told how to open the gates from our apartments. But this has been easy also because anyone can get in easily…

Let me just say that I absolutely adored the staff that worked in the rental office when I lived here.
However, when you move here, they charge for everything. You have to pay your own utilities, parking spot (not even a garage and you may not get a prime spot, they try their best but it’s no guarantee), garages costs are based on the size of the garage, and so forth.
I also often had people park in MY parking spot so I’d have to complain to security staff. Also, one time in my own private spot, someone actually crashed into my car (didn’t even bother to leave a note). Ugh.
Also, as nice as the staff were, the residents were some of the worst.
I loved that they were pet friendly. However, people need to pick up after their pets. I once walked down my hallway and right there, poop on the ground.
The pool says that it’s supposed to be just the apartment renter and one guest. I often saw huge groups of people. The worst is they didn’t seem to really care about others trying to use the area. The kids are not controlled. Same with the gym. I used to love having a gym right there but the kids would begin climbing all over the equipment!
Also, many residents would leave their shoes OUTSIDE their apartments. And let me just say, this isn’t great on the eyes to see all these dirty shoes outside. The staff tried to send warnings and have the fire department come but this didn’t make any of the residents stop.
The rental staff is great but security. Meh. The gates were always broken. Also, one time I came home late, and the security guard was hanging in the pool with his lady friend (and mind you, pool was supposed to be closed off). I had to scream for him because my pass wasn’t letting me in. They never checked any of my guests and often waved them through — except for the one time they questioned one of my friends of color. Thanks.
I’m not sure if they addressed some of these issues but I know others had the same problems there. My friends even still make jokes since they knew the high rent I was paying to live in a luxury complex.