H2O Wireless

Wow. I can only say that this company provided the single worst customer service experience I have ever dealt with. Ever. I tried to transfer my entire family over to their service from ATT. First, you have to go to a store like Best Buy and purchase all new sim cards. I did this. Then you can go online and set up a new family plan with H2O and pay them. I did this. However, just like another Unilocal poster said, without asking whether or not I already have phone numbers that I want to retain, the system just issues new ones. We did not want to lose the numbers we have had for years, so this was a problem. My first three attempts to use the online chat took 2 hours of waiting and ended in 3 dropped sessions. It then took an hour to get a live person on the phone. I was told that the sim cards were now unusable and I have to go buy new ones. Then I would have to jump through a bunch more hoops too numerous to mention here. When I told the manager that I was no longer interested in the service and wanted a credit on my charge card for the prepaid usage for a service I was never going to activate, he said No. He said it was my fault for not following instructions. Then I verbally took him through the process step by step, and he finally conceded that his statement was utterly false. But he still refused to credit my card. This company actually caters to immigrants from other countries who need to prepay for phone access. As they have expanded, it is clear that they have retained a culture of poor service and disrespect, perhaps because their clients lacked options. If you do have options. please exercise them and steer well clear of these characters.

I ordered a phone last year from this company from their website. Not only did this company have absolutely incompetent reps, but they sent me a broken phone. Upon sending the phone– and the plan back to them– they have told me that they never received it back– even though I gave them tracking and lost it at several employees, including a supervisor. THey never gave me any other options except to lose all the money I put in. TO THIS DAY they still have 200 $ for the phone THEY lost, and $ 50 for the plan I never used. WORST COMPANY ON THE PLANET.

I’ve had H2O wireless for quite sometime, only because I had no choice because I was in the middle of working out my credit line to be approved for a major phone carrier.
Let me just start by saying: STAY AWAY FROM H2O. They’re by far one of the worst services out there. You’re paying a high premium for «unlimited data» when in fact, you’re getting crap. My data service NEVER worked. I called countless times to get my «settings» correct so that it would work with my device and it NEVER worked.
Save your money and go to a major phone carrier. Its worth it. Any phone company that offers «unlimited data» is giving you the absolute worst service possible.
dropped calls. missed calls. no internet. all make this company worthless. and on top of that, none of their service reps were fluent in english.

I have dealt with many companies over the years for all kinds of products and services. My experience with H2O Wireless is more negative than another other I can recall. It took a week to successfully activate service. This involved many phone calls. Each call required 20 minutes on hold before a representative answered. I was offered incorrect information repeatedly. Following this misinformation I purchased a series of 3 different SIM cards when the original SIM card would have sufficed. Eventually the service was activated only when my local dealer got on the phone and practically yelled, first a an H2O Wireless representative and then at a supervisor. He spent more than 30 minutes of his time on this. Once the service was activated I found that I had phone service but no internet. This necessitated one final call. I’d estimate that I spent 2 and a half hours on the phone with the company. At one point I was promised a free month of service for my trouble but in the end I was told that this had not been recorded in the notes for my account and that I would not in fact receive this.
I must unfortunately advise strongly that you avoid dealing with H2O Wireless.

Part 2 of 2.
A word about their pre-​sales information; It sucks too. H2O makes no reference to your voicemail whatsoever. Not even a word. I did make the assumption that voicemail was included in the service, and that I would find it eventually, somewhere. I did, and they apparently use AT&T’s voicemail structure, if not the same exact hardware and network.
My 60 days came up and I went to use my debit card on their website, which failed for some reason, of course. I tried it again, and it failed again. I did this once more and got a different failure, but still didn’t go through. I was forced to call in to their reps to ask what was going on, and they said they had no clue, everything was working on their end, and it must be my card. Come to find after calling my bank that, my card was working fine for two attempted transactions, but when I made the third, my bank shut that down due to possible fraud, which I figured was ok. But, I had used my card with H2O already, to purchase a 30 day service when I first signed up. SO without any explanation, H2O failed to tell me the truth. I had to reactivate my card by going into my bank. Fun? THEN I call into H2O again, and find a payment system on their phone system which I used and did actually work, all while I was inside the bank.
With all of these issues happening, I called them again to complain about my experiences with them. After waiting and waiting on hold for a rep, I got someone that seemed to care enough to compensate me for all of the issues I was experiencing. This was a small ray of hope that perhaps a few people care there, but my subsequent calls about issues that just shouldn’t happen to a telecom company that touts AT&T service with a better price. They have a discount for recurring auto-​charge on your bard, but that didn’t even work when I tried it, and didn’t want my card to cancel. As well, recently the data stopped working on the service and I was forced to call in again. I actually got someone, George, who was the second rep that seemed to have even a modicum of technical ability and general caring for my issues. He said he had to reset some service thing on his side, all I had to do was reboot my phone and it would work. Amazing, I did that and my data came back. But that doesn’t explain why it stopped working in the first place. Then my voicemail stopped working a few days ago. It’s just one thing after another with this company. Either I am now on an internal blacklist with their support reps who are intentionally interfering with my service just to upset me to no end, or H2O, and Locus Telecommunications Inc, who is their parent company, truly have the world’s worst cell phone company to pair with their lowest-​in-​class customer service reps.
As a postscript, I did just use their web-​based payment system to pay for my service for another 30 days, and was reminded that I could have saved 10% if I set up a recurring payment, which I am unable to change any options for an upgrade in service at any time. Typical.
My advice to you, is to look around at other cell service providers before choosing H2O. Sure they’re cheap, but there’s a reason for that low price. For $ 30 a month, you could buy a lot of sticks to rub together to make smoke signals, which might just be an upgrade to their service.
(Due to length, this is part two of two) (Note, Unilocal only supports so much text, if you want to entire review I made, write me and I’ll send it to you)

I have to echo that customer service here is tragic. Just updating a credit card is a multiday, many hours, painful process. I can get a rep on the phone, but all they ever do is say someone will call back (which they don’t.) Why? I am just trying to give you money!!!

The Customer Service is just plain awful!
I read an add in the NYC Subway and I decided t give them a try.
I purchased a sim card and then a $ 25 minutes card.
First there was a surprise charge for trimming the sim chip to fit my phone.
Then when I tried to activate may card, I was told there was a problem and to call Bestbuy where I purchased it.
Bestbuy gave me H2O wireless’s number to call, plus there was another number on the back of the card.
After about 10 calls, one guy said, to to me, «Look we both know you stole the card» Stop wasting our time and he hung up on me.
If I stole the card, how come I can produce the receipt from bestbuy?
Did I steal the receipt too? See:
These people are rude, spiteful and refuse to be helpful.
There are many other choices to choose from, CHOOSE ANOTHER COMPANY TO DO BUSINESS WITH.