Watermakers Air

Excellent customer service with Watermakers Air! They made the entire process a breeze. Booked a flight to Staniel Cay and the lady on the phone was patient and informative. She explained all weight restrictions and fees. On the day of the flight we arrived at the hangar one hour before boarding and were immediately greeted and our bags were taken. By the way, parking is free! The waiting area is comfortable and stylish. We treated ourselves to some complimentary tea and granola bars before boarding. The Pilot was also very nice! He explained that there would be a short stop along the way to customs. We are already looking forward to our next trip with Watermakers Air!

Under no circumstances should you use this company for any travel whatsoever. First, they hide a number of negative provisions in their online agreement, and then never explain any of it when booking. They make verbal promises that are not kept, and then avoid assisting when necessary. We booked a flight to the Bahamas, and spent extra money to make it a charter, but were told the day before that it was a full, typical flight. Moreover, we were informed last minute of a weight limit, which again was not explained prior to booking and made getting there virtually impossible. When these items were pointed out to them, they were rude and aggressive, and refused to provide contact information for any staff at the executive level. Overall, this is a poor operation, and avoid at all costs.

Great air service from Fort Lauderdale to Staniel Cay, Bahamas. Very professional and great pilots. The facilities have just been redone and are very nice.