US Airways

Once again, typical US Air horrible customer service. Huge lines, not enough machines for Boarding passes, indifferent employees. Just back from an overseas trip. The difference btw foreign carriers, Singapore Air, Emirates, Lufthansa is stark. The American work ethic has gone down the tubes

pilot called in sick
what a rinky dink outfit
will only fly jetblue for now on
just saw something on the news about their poor cust. stisfaction
pilot came, boarded plane, now maintenance problem, deboarded
they say we will leave at 8pm now, 3 hrs late
never again, pay a little extra and go with jetblue

Decided to splurge and use air miles for first class to SF. Waste of points. Old and tired 1999 aircraft. Plane not properly cleaned. Tissue paper on the floor in front of my seat. Worn and uncomfortable seats. No tv screens. Have to pay for Wifi. I guess I shouldn’t complain because people in coach must have it a lot worse.
At least the flight attendant was pleasant and breakfast was passable.

It’s interesting because I am always impressed by the in-​flight service with US Airways. However, the airport representatives are a major disappointment in every city so far. Whether you are a priority member or not, they will never make the effort or even pretend to make the effort you together with the people that you were traveling with. I experienced this in the Philadelphia and Miami airport. Terrible.
At the Miami airport, we were very early to our flight and our gate was changed after our flight had been delayed and we didn’t even notice until we went to check ourselves. No announcements were made. We ran to a shuttle bus and made it to our flight just as the standby folks were being called. The representatives were very rude when we mentioned that there may be people at the other gate. Very disappointing.

Too bad you can’t give zero stars. The last time I flew US Airways we were coming home from a cruise into Fort Lauderdale 5 years ago. US Airways had a plane problem (as always) and ended up rebooking us on a flight into San Francisco with three stops. All in all we serve about 8 hours late. I vowed to never fly US Airways again. So I booked a 3 leg flight through American Airlines. Apparently they have bought out US Air, and they were responsible for my 2^nd leg (Fort Myers to Norfolk via Washington DC). Well, it’s now 2:15pm for flight scheduled to leave at 1:50pm and they still don’t know when they will start boarding because of a toilet issue. Interestingly, the board still says «on time». Well, they screwed me again because I only have an hour layover in Washington DC, and I now wonder not what time, but which DAY I will arrive in Norfolk. American Airlines must have gotten a bargain price for US Air.

I have never been treated so poorly by an airline before. They obviously Dont want customers. We simply asked if there were any earlier flights and Rep Virginia S just bit our heads off and told us to come back later with no reasoning as to why. So I called their customer service number and was given a couple options which worked out for us.
The agent that helped us was friendly and as we stood there waiting for our change which took a while we watched the rep Virginia S continue to be rude to customers, yelling and barking orders at people without saying please or thank you. This person needs some retraining in customer service and pleasantries. I am filing a customer complaint as soon as I get home. Virginia S obviously doesn’t like her job.

They do what they can — I can’t say I’m a fan or foe, although their negatives are outdated equipment, both in terms of the planes and some of the staff — as well as just an overall slightly less than sort friendly demeanor overall. Not that many airlines do any of these things that well — but Virgin (and Jet Blue) for equipment.. and Southwest for friendliness show it is possible. The good news is US Airways flies lots of convenient routes out of FLL, and if you’re lucky enough to get to a certain status level, They’re pretty good about the extras — I usually get bumped up at least 50% of the time. I’ll be curious to see what the S.A. merger brings.

My first time flying after 14yrs and us airways broke my suitcase and all they can tell me is if the integrity of the content inside isn’t damaged then we US Airway won’t replace it… It was only my second time using the damn thing !! Seriously !! Unbelievable! I want my suitcase replaced! They claim they don’t replace outside damage. The suitcase looked like it just came out of a battle field the handle all rocky & the top broken. Us Airways, shame on you!

Nice terminal, plenty of seats and charging stations. I personally didn’t have a problem, but I did see quite a few passengers arrive at their gate, only to find it had been changed, but it wasn’t noted on the board or announced. Personally, no complaints from me.

I thought I hated US Airways, and haven’t flown them for years. Now I love them. Flight FT Lauderdale to newark thursday Jan 9 $ 1400+ on United, my usual choice. $ 138 with transfer in Charlotte with US Airways. Seamless experience through to Newark, more space in seats, it seemed, than United, and all staff friendly. Bravo.

Right on time. So far so Good.

I take US from time to time when JetBlue is crazy expensive (rare) or doesn’t fly where I need to go. My biggest peeve is that since I’m so spoiled by JetBlue letting me pack a checked/​large suitcase for free, I don’t have to a) buy travel size toiletries, b) wait for the attendant at the desk to tell everyone on the jetway they’re going to have to check all the bags anyway since there’s no more overhead room. This greatly increases the boarding process and almost always causes us to get off the ground late. I know the pilots make up some time in the air, but then you STILL have to go to baggage claim when you weren’t anticipating to. When you fly as often as I do, this can be annoying.
I’m not expecting a 1960’s panam experience on board either, but if I ask for the can of diet coke, I don’t expect attitude. It saves you time pouring it for Christ’s sake. The stewardess also almost sucker punched me when i tried to use the front bathroom (1^st class only apparently… I was in row 7… so sue me) Seats aren’t awful but there is NO inflight entertainment on some flights. My seat had a plug for what I assumed was a sat radio but it was broken. Fail.
All in all, we got in on time and my bag made it with me. Don’t expect anything fancy, but they aren’t the worst airline up there either. My 2^nd choice normally.

My boyfriend and I planned a trip from Boston to Miami for 11Apr13 to 15Apr13. Though we awoke at 4:30 am on 11Apr13 to reach Miami by 1 pm, our efforts were to no avail, as our BOS-​PHL flight had a mechanical failure which resulted in a 2-​hour delay, prompting us to miss our PHL-​MIA connection. We were initially re-​scheduled for an 8:20 pm US Airways flight (and offered absolutely no compensation). After much bartering with the customer service representative, the earliest flight we could get was an AA flight at 6:30 pm. We did not arrive in Miami until almost midnight, resulting in us losing not only a workday (we are recent college graduates who have been saving up for a year to afford this trip) but also an entire day of our 4-​day vacation that we were forced to spend at Philadelphia airport.
Although we understand some causes of delays are outside an airline’s control (i.e. weather and tarmac delays), a mechanical failure is entirely the responsibility of the airline. We paid over $ 1,000 for these airline tickets, and we did not expect to receive such terrible customer service from US Airways.

Original: ⁶⁄₂₀₁₀ — Quite possibly the worst airline ever, first we had to get to the airport early because we were departing from the cruise terminal and when we checked in the woman hunted us down to tell us we were too early to check our bags but then deciding that she had already screwed up she put them aside and said she would process them at the right time … Still traveling at this point so god only knows if my bags will arrive at my destination.
Then after that fun waiting for 4 hours in the terminal I got my first notification that my flight was delayed, then the 2^nd, 3^rd, 4^th and so on … Until we were departing 2 hours after originally planned. But it was okay I was told by the US Airways services staff because my next flight leaving Charlotte was also delayed!
Once we finished our completely disorganized 45 minute boarding process the Captain came on and told us that it was a «69 cent part that had to be replaced» and this is why they were 2 hours late …
Now that you’ve read my story, let’s talk about cost cutting …
It now costs you $ 25 per bag each way, so for my wife and I we just paid $ 100 to take our bags with us. This led to every person (seemingly but us), bringing on the largest maximum allowed size carry on, and this led to more boarding delays because they couldn’t fit all of them in the over heads an had to have people check them in while already on the plane … More delays …
Most airlines still serve a snack on domestic flights, peanuts or crackers … You can’t even buy peanuts on US Airways, they do however offer Raumen Noodles for $ 3!!!
Want a beer? That will cost you $ 7 … What’s even better is that the service is so slow, they didn’t even finish distributing drinks before we were making our final descent … Sorry rows 21 and up!
Update: They lost our bags on the way back … yay for US Airways! I loved receiving my bags three days later …

I booked a flight with United Airlines and ended up with flying with their partner US Airways. I ended up in first class from Ft Lauderdale to LAX.
The female attendants were so friendly and attentive. They served up cocktails before taking off and throughout the entire flight. My plane left Florida on time and so did the connecting flight in North Carolina. On the connecting flight to LAX US Airways served up a dinner that exceeded my expectations for airplane food!
Overall I encountered the a great experience on my first flight on US Airways.

US Airways: the airline where you can make the most friend. Why is that? Because you are practically sitting on top of each other during your flight. I flew with US Airways on Thursday from FLL to EWR with a layover in Charlotte.
Call me an airline snob, but when my plane has a first class section, I like to book first class! Unfortunately, because I booked my ticket at the last minute, there were seats available beside coach at the time of the booking. However, I was able to get a first class ticket at the counter when checking in for my flight between Charlotte and Newark.
Coach Section:
What a dump! If you are going to fly coach, fly with Jetblue (or Delta). Pros and cons:
+ The sitting on top of each other might be pleasant if the person sitting next to you is hot.
— Your drink will not come with its can: no, no! It will be flat (if soda) and will come in a cup. Hopefully, you won’t be too thirsty, because this is the only cup you will have.
— No snack. WTF?
— No TV. US Air, Y U no like Jetblue?
— The staff constitute of 1,001 douche bags.
First Class:
+ Much spacier
+ Provide a pillow and blanket (but still no snack… why would I need a pillow and blanket but not a bag of peanuts?!)
+ Constant service for drinks
+ $ 75 for upgrade to first class. It’s more expensive if you book first straight up when you are buying your ticket, but you have to luck out to get an empty spot at the counter.
— No TV (argh!)
— Another minus just because it’s US Airways and they suck.

This operation is inexcusably poor, from the surly agents to the loud and obnoxious boarding and inflight announcements. The planes feel as if they are about to fall apart and are disgracefully dirty. The last straw for me was the **10-​minute** CREDIT CARD ANNOUNCEMENT that polluted the airwaves for the remainder of our flight to CLT.
I will be perfectly happy if I never have to see CLT a second time. Wow.

Talk about NO SERVICE!!!
The lady at the check-​in counter couldn’t have been worse. In what world is it OK for her to just stand there talking about Italian recipes to her counterpart co-​worker instead of helping customers?
She did absolutely NOTHING to help us… She was obviously NOT concerned AT ALL. I had 4 bags to check in, a pregnant belly with my hands full, and had such a hard time weighing and hoisting those large luggages over to the other side of the counter. Sheesh, she was SO unconcerned that she couldn’t even reach over to at least PRETEND to help me with my bags. I think she was blonde, and if I could remember her name I would’ve called to complain!
Do NOT expect anything from anyone at the US Airways counter in FLL. At least not when they’re busy discussing Italian food recipes.

If You travel with kids, stay away from US Airways. They will separate you and the kids. That has happened to us 4 times placing our 4 yea old boy in another part of the plane.
Then it’s your job to try to move people and they often won’t.

Holy budget cuts, Batman! When I first reviewed this airline back in January, I gave them 3 stars for «A-​OK». However, in their constant, ongoing pursuit to cut costs wherever possible, they’re really adversely affecting the service they offer and the constant penny pinching is becoming quite noticeable!
On domestic flights, there is a charge for ALL checked bags (which is becoming the norm with other airlines as well) but US Air’s baggage fees seem higher than many other airlines’. This airline also charges for many other things such as snacks that are still complimentary when flying with many other major carriers. When flying domestic on US Airways, I noticed that they had the music programming in the armrests shut off completely on the last several flights I’ve taken with them. Not a huge deal since I usually carry my iPod, but it sucks for those who see the channel selector in the armrest and expect to be able to plug in and listen to some music, only to find that system switched off because of cutbacks.
The kicker for me was when I flew US Airways from Athens, Greece to Miami last month; Every airline I’ve ever flown on transatlantic flights has provided complimentary wine and alcoholic beverages with dinner on those itineraries, but US Airways still charges, $ 7 per beverage. The entertainment, which can be a blessing or a curse when you’re stuck in the same seat for 8 ½ straight hours, was dismal at best. In between movies there was no map shown on the screens so one could determine where you were in the world and the time to your destination as every other airline provides on long-​haul flights like this one.
I understand times are tough economically, but to cut back on things that are very noticeable to the passengers in an effort to try and save a bit here and a bit there is not the way to go, especially when you’re working in a customer service oriented business like the airlines are. Those things they’re cutting back on may be small things in the eyes of airline management, but they’re things that the passengers who are sitting in those seats for a few hours (sometimes many hours) at a time really do take notice of.