Uncle Bob’s Self Storage

Great staff! I’ve been a customer for about 15 years and since I started a new position so I need to close the unit. Ken Mill the manager and Michael Chambers are fantastic! I would recommend them to everyone!

Clean but manager wouldn’t allow me in at 6:00. Rudely yelled closed from his desk. I should have chosen a storage with better hours…

They close randomly without notice. You can sit out front with a car load of stuff and wait forever! Nice facility. But unreliable.

First off, I leased a unit at the facility when it was owned by the Store Room. Customer service onsite has always been helpful and always kept the place nice and clean. They always offered great discounts on the rent and were straightforward with the costs. Fast forward several years… they are taken over by Uncle Bob’s Self Storage. I am notified of a price increase of $ 60 a month and no available discounts. After calling corporate and threatening to move, they took $ 40 off temporarily.
After a couple months I no longer needed the unit and contacted them regarding move out. They advised me that no notice was necessary and I could move out whenever. So I rented a truck and cleared out the unit and cleaned it. I informed the office and that was that. I logged on to my account the next day and saw that as part of the auto pay, it had already deducted the entire month’s rent despite it being less then a week into the month. So I went by the office and inquired as to when I would receive a refund. The office staff was polite but said they did not usually do that and referred me to the corporate office. I contacted «uncle bob cares» and was told that no refunds are given and sorry its like an «apartment». Well my last apartment only charged me for the days I was there. Just wish they would have told me, I would’ve left 5 days earlier and saved the month’s rent.
While there aren’t many choices in storage in Fort Lauderdale, I certainly wouldn’t recommend Uncle Bob’s due to their corporate customer service.