Thrifty Rent A Car

I’m a Blue Chip member and they made it very quick and easy for members to pick up their cars.

Worst car rental in my life.
Car seat was missing buckles.
We were not warned about cashless tolls and were later charged ridiculous
«administrative fees» for tolls that we supposedly ran through.
Google «thrifty administrative fees» to get the whole picture.

Unbelieveable. I rented a car using airline miles so I can be with my dying Mother. And Thrify won’t extend the rental agreement until I drive back into the airport. This is the worst customer service ever. A lack of emotional intelligence like I have never seen.
Get it together Thrifty. I already had the car! You could have made it happen.

You have to be blue chip member and all is great. If not poor you. Long lines!

Thrifty has always been good for me — prices are good — service is great — my only complaint is that at least 50% of the time — i need to see the booth agent — instead of going directly to a car — if there is a line — it can easily add 10 minutes to the pick up equation — Nobody has been able to tell my why this happens

We spent at least 20 minutes at the counter as the agent tried to upsell us everything under the sun. First, a class upgrade, which he seemed bewildered we refused, although we already had a midsize for the two of us. Then a pre-​paid SunPass for $ 52+, as he told us there was no way to get around without using toll roads. Next was insurance. Even though I have full rental coverage via my Platinum Visa — he insisted their insurance could save me from potential deductibles. Lastly, he misdescribed fuel options in an attempt to charge $ 36 in advance for a full tank of gas. I refilled the car myself before returning for $ 20. Everything was misleading and felt like a rip-​off. We really did not appreciate being treated like marks. A bad experience to start our trip.

GREAT service, very clean vehicle, very friendly staff that is efficient.
Best experience for renting a car in my many years travel experiences.

Very efficient rental. I got what I wanted, when I wanted it, hassle free.

DO NOT RENT FROM THRIFTY. TOTAL SCAM! We visited Florida for vacation in December and when we arrived after a 6 hour flight (with 2 young children) at around 12:30am, the representative at the counter was extremely rude. While renting, we wanted to extend our rental for an extra day, they told us that we could not do this by phone and that we’d have to find a location in order to do so. The big surprise was when we received an invoice 3 weeks later for $ 80.57 (for $ 5.87 worth of tolls!) Keep in mind, in Florida many tolls do not give you the option to pay, instead a pic of your car is taken, so we had absolutely no choice but to accrue toll charges during our rental period. Most other rental car places will charge you a couple dollars for paying it on your behalf. Thrifty charged a «service fee» of $ 15 PER TOLL! NEVER AGAIN WILL I RENT FROM THRIFTY! If you are considering, I urge you to look elsewhere.

The car we got was a lemon, with broken USB and cigarette adapter ports and without any kind of cruise control. Would not rent again.

Thrifty is located right at Airport in rental car center. Pick up was easy as we arrived during a time with no line. Counter person was friendly and got me on my way in a few minutes. He did pitch all the extras but did not push once I politely declined. I booked a standard size car which at Thrifty was a Nissan Versa. Car fit 2 adults & 2 teenagers with 4 bags with no problem. Car was clean, ran well, & got great gas mileage. Only issue was radio & charging port did not work, probably from a blown fuse. Not a big deal & they took $ 20 off for our trouble at drop off, which was also quick due to no line. Final bill was as expected. Will rent from them again next visit.

Was hesitant to rent from Thrifty after reading reviews, but glad we did. Check in was quick and efficient, blessedly without the hard sell for insurance. Car was clean. Dropoff was breeze, and amt charged reflected exact amt on confirmation. No surprises. Brother rented from them a week before and likewise had no problems. Maybe slower during high season, but our experience was positive.

This is the worst car rental I’ve ever dealt with. The person who checked us out when we originally got the car lied several times to try and trick us into getting up sold for a more expensive car and for a prepaid tank of gas. Neither of which we wanted. He blatantly lied about both situations so it seemed like a no brainier to yes to each question. Then when the bill showed up it was clear what happened and we made him redo the entire process. This made it take twice as long.
Then when we came to drop the car off there was a line of roughly 50 cars and only 1 person available to check cars in. It was a complete mess. I will never use Thrifty again. Yuck.

Rented a thirty rental car for The Fort Lauderdale airport. When I went to the counter, I was told to get in line at dollar rental car. There were atleast 40 people in line. They closed the thrify counter. They said they were done for the day. There were only 4 agents at dollar counter for such a large line. If you have customers waiting you should not close the counter and make them wait long periods of time. thrifty knows how many reservations they have and when they are due in to pick up their cars. It is really BAD CUSTOMER SERVICE. I called the thrifty customer servive number. They said customer servive is only available Monday to Friday. 9 to 5. Wow. Terrible.

Writing this standing in line, for an hour so far, at the Dollar rental line because Thifty decided they couldn’t run a counter. If I wanted to wait on the Dollar line Id have booked with Dollar. Awful. Three tellers. At least 50 people in line. Awful.

After writing my first review, I was contacted by a Thrifty rep via Unilocal and then via email. She went ahead and provided all the necessary info that I was missing regarding my initial rental and also provided a partial refund for my troubles.
THIS IS GREAT CUSTOMER SERVICE! I WAS VERY PLEASED!
Sadly, it doesn’t solve the issue of the nasty car. Pictures show what I mean…
Guess the next time I rent from them, I will need to inspect the vehicle for a few minutes. (yes, I’ll rent from them again… can’t beat their prices and customer service made me very happy!).

The car and price were a 5. Little lady who checked me out? 5. The snotty dude who checked us in was a zero. Look buddy. I’m sorry I booked the car at a low price with my military discount. I’m sorry that I have rented my share of cars and know what I do not need to pay for. He couldn’t have been more condescending and annoyed by us. Treated us like idiots and when we politely turned down each and everyone of the unnecessary add ons. I’m sorry you hate your job. You should reevaluate your life choices.

Beware will try to shake you down for cash to give you a rental for a cheaper rate bunch of scumbags work there

Poor customer service and poor quality cars. The corporate contact center is unwilling to help resolve discrepancies. I’ll never rent from them again.

NO STARS ! DO NOT RENT !! AFWUL ! SMILE TO YOUR FACE WHILE YOU ARE THERE BECAUSE THEY KNOW ONCE YOU LEAVE TOWN AND THEY START CHARGING YOUR CARD THERE IS NO WAY TO GET THE PEOPLE WHO SOLD YOU THE PACKAGE ON THE PHONE ! OR THERE MANAGER or ANY MANAGER ! and you’ll have a 1000% (one THOUSAND PERCENT) administration fee.
I rented a car for a week to drive to the keys. everything was ok. the car a little dirty but not awful. definitely not a fancy maxima. The Women at the counter was nice, looking at it now, I guess too nice. Too nice to do her job correctly. Im talking about KAREN the blonde one. She quoted us for the car 228.99 for the week, which was fine. she was so nice she even added an extra driver on for free !! and of course with such a long ride we had opted into the prepaid tolls (so we thought).
approximately a month and a half after the fact I got a charge to my card for apprx $ 115. at this point I didn’t have my receipt so I called thrifty and they eventually transferred me to a third party company that handles charging people for tolls and violations and what not. they said it was all toll charges !! I said
«it cant be I paid for them» ! they didn’t care. they could not look into either because they are not actually thrifty ! towards the end I find out it’s $ 10 worth of tolls and $ 105 of administration fee’s !!!
DISPUTE with American Express– I disputed the claim with my card company. which immediately black balls you from ever renting with thrifty again ! Thrifty was nice enough to send them a copy of my receipt, which shows the car charge at 228.99 and a pre-​authorization of 264.00 which would be just about right with that prepaid toll charge. after calling again, they said that was a typical up charge for the pre-​authorization but not the toll, even though I was never told about the upcharge on the authorization. The Boy on the phone was Michael (he would not provide his full name) at 1–
888−400−8877 option 3 then option 7 — extension 4167. he then told me he could not give me the number to the actually office I rented the car to possible talk to Karen or her manager. Actually he wouldn’t let me talk to anyone else, not even his manager. !
I will find a way to talk to that office or Karen ! I will be back in florida at some point and take the time to go say hello. I was not notified of these charges or any fine or fee until I saw them on my card ! that’s a 1000% percent up charge on the tolls that I was suppose to be prepaying for !