The UPS Store

I have recently had a horrific UPS shipping experience after ordering online from Macy’s. A shame considering I have been a customer of both for over 30 years. I do much of my shopping now online most of which is handled by FedEx.
Anyway, I requested home shipping and after single attempt the package was routed to some sort of drop off location on Dixie Highway.
First it is customary to try to attempt to deliver a package more than once, typically three times. I was told by UPS, Macy’s changed this policy with UPS because Macy’s wants to save money. Apparently this is a cost saver. If you change from the ordinary course of business then you need to notify your customer. Home delivery is home delivery. Home delivery customarily is at least three attempts at home delivery. It seems fraudulent to change a normal business practice without first alerting the consumer.
To add insult to injury and, the package was delivered to an establishment called «Food Store». A business in a rough part of town that doesn’t even possess a proper name. The part of town that this bodega was in is known for extensive drug use. In fact, it houses a large number of rehabilitation homes and members of that community. Further this location is a block away from a strip club called «Flavors» that has been known for multiple shootings and murders over the last 10 years. The store smelled of urine and two filthy street folks sleeping in the parking lot. Home delivery is not bad neighborhood delivered.
I am shocked that Macy’s has chosen this cut rate shipping program in conspiracy with UPS that leaves longtime customers like me completely surprised and dissatisfied. Home delivery is not go find your package at an unnamed bodega in a part of town I don’t generally fraternize.
I would suggest that you offer an economy shipping option which includes package drop off in life-​threatening neighborhoods and allow customers to pay a premium to get the benefit of their basic home delivery bargain. In the meantime I have no intention of either patronizing Macy’s or UPS again.

way better than the store on atlantic and federal do not go there go here!!! its two blocks

Just another UPS Store but one of the better ones, bigger, not the little hole in the wall, offering better services, clearly better run and with a generally more helpful staff. Also, its location generally offers better ease of parking. So, as far as UPS Stores go, Four Stars.