Roto-Rooter Plumbing & Drain Services

Good job but a rip off. They don’t disclose pricing up front. Installed a part which retails for$ 35 and charged $ 82 for it. Charged $ 252 for labor! It took 10 minutes to install. Glad they were responsive but unconscionable pricing. I agree with other reviews. They took $ 40 off when I gasped at the cost. Just not a nice way to do business. PS. The company contacted me and agreed to a reasonable refund. Nice to see that they are concerned with rectifying a legitimate customer complaint. They did the right thing, and as I stated earlier, they were responsive and the job was done properly.

We had a major sewer drainage problem about a week ago. They came out very promptly and snaked the line to get it running again, but seeing sand in the line they warned that it was only a temporary bandaid. A few nights later, the drains stopped up again and this time water was coming up the drains in the shower and bathtub. We called them back, once again the tech arrived promptly (at no additional cost to us), tried to snake the line again but this time it did not work. Upon putting a scope down the line, he was able to see that the line was almost completely packed with sand. I knew at this point that we had a serious problem.
The following morning, the jetting technician Artie came out, jetted out the lines, sent in the camera, and quickly found the problem. A pipe had collapsed and needed to be replaced. He called out another tech, they dug up the line where it was collapsed, got the parts they needed, replaced it, and back filled the ground, all before dinner time. Artie was extremely knowledgeable, friendly, and explained everything along the way so we knew everything was on the up-​and-​up. Our previous costs were even credited toward the final bill. We couldn’t be happier with the service we received and we are now confident that the sewer lines at our new home will work flawlessly for years to come. Thank you Roto-​Rooter for coming to our rescue!

We had water backing up into our showers and called Roto-​Rooter in a panic! They had two Technicians at the house in less than two hours!
I cannot thank these two professional plumbers enough for their kind and efficient service. They ran a camera down the main line and were able to tell me what the problem was in a short amount of time. Alisa Scott was very knowledgable and provided me with available options, the two worked well as a team. They left no mess and we are very pleased with their service, I recommend them highly!
Thank you again.
Armand
Fort Lauderdale, FL

We had toilets back up into our showers the day before the holiday! Ugh, big mess! This had happened the week before and we had another Plumbing Co come out and they would not guarantee their service because we had roots in the pipes which they said they cleared. Less than a week later we had the same problem and called Roto-​Rooter in a panic! They had someone out here in less than an hour!
I cannot thank these two gentleman enough for their kind and efficient service on this past Friday (⁷⁄₃). Dennis (2960) and Brian (3344) were very knowledgable and work well as a team! Root-​Rooter does not charge extra for emergency after-​hour calls either! (Inv18311969) They left no mess and we are very pleased with their service and recommend them highly! Thanks, guys!

Called to schedule a camera inspection on the lines of a house I just purchased as we were experiencing some issues with back up in one of the bathrooms. Alex showed up as scheduled and was EXCELLENT. He took the time to show us what was going on, why it was happening, and provided us with several recommendations for how we could fix our issues. Work was completed as expected and according to the estimate provided (used a coupon from their site for $ 40 off) as well. I cant really say enough about how great Alex was — he really went over and above to explain everything, which is just what we needed. Thanks!

Leaky toilet… OH NO!
Who am I gonna call? ROTO ROOTER!
After checking out their website, I called to schedule an appointment for a tech to check out the problem with the toilet. The representative was cordial as he took my information. He also told me that the tech would be by between 5:30pm — 9:30pm. I received the courtesy call a few minutes after seven informing me that the tech would arrive within the hour.
The tech came in a timely fashion. He was nice and professional. As I directed him to the bathroom, I explained the issue I was having with the toilet. After examining the problem, the tech told me the fill valve needed to be replaced. He gave me an estimate of how much it was going to cost me, and feeling the price was fair, agreed to have the work done right away. As soon as I signed the paperwork, the tech went to his service van to retrieve the part.
The tech worked efficiently. He had the fill valve replaced and functioning properly in less than 15 minutes. I am totally grateful and satisfied with the tech’s service. If I ever have any other plumbing trouble, I wouldn’t hesitate to give Roto Rooter a call.

Great service! The rep came to the house before scheduled time and fixed the issue in less than an hour for only $ 260 (with coupon). They also don’t pay by the hour, its by service required. I recommend :)

Excellent response time

My flange was broken in our guest bathroom, toilet was completely out of service since «who wants to sit on a wobbly toilet right?» Arrival time was sooner than expected and our service person was wonderful! If I may say names and can recommend him his name is Audley. He really helped me out! Service was quick and pricing was unbeatable! They really help you get the service you need at a price you can afford! I can finally have my guest use the guest bathroom and not have to use mine! Thank you guys for an outstanding job!

I called in an emergency with an over flowing toilet and a potty training toddler to deal with. The first two plumbers i called were closed at 5:30. Roto rooter’s 1800 number was answered promptly and buy a very competent and pleasant girl. She found me a technician within minutes. She said he would be here by 8 pm and they would call when he was on his way.
Within 20 minutes i received the call and the technician arrived as expected. He told me the cleared drain was guaranteed for 4 months.
He assessed the problem and promptly completed the job. He went out of his way to assess another plumbing problem and will return to complete another non emergency job tomorrow
I am very pleased with the service I received from RotoRooter and will use them again when needed.

I can’t give 5 stars because it took 4 hours to come and I had to call to get a status update. They tech however was very nice and knowledgable. I do appreciate them being able to come the same day though. I would use agin.

I lived in an apartment last year and had a huge leak coming from my ceiling in my guest bedroom. Tried seeing what it may be but since I lived on first floor, there wasn’t much I could do but see if my neighbors knew anything about it. Long story short I called roto rooter and the guy cuts a square hole in my ceiling. Since the part it was leaking from was a concrete slab, not sheet rock, he could not find the source of the leak. Went to my upstairs neighbors and found nothing. He charges me $ 450 for a leak search when he didn’t even find the leak. If that’s not robbery, I don’t know what is.

I originally called RR to have a tech fix the garbage disposal in our company break room. Customer Service sent a tech to us later that same day, Adam W. There have been a few plumbing concerns we have put on the back burner but Adam was great in checking everything out, letting me know our options and provided us with his direct line for prompt service. Adam has since fixed our garbage disposal, men’s urinal, women’s faucet and break room faucet. He was knowledgeable and didn’t take too much time on any of the jobs. I appreciated the fact that he had me take a look at what he was fixing and another look when it was fixed. He didn’t a fantastic job and I will ONLY call him for our plumbing needs!

I attempted to schedule an appointment to have work done. I went online, selected between 8 – 10 am and submitted the form. Soon after 8 am I received a call telling me that the technicians were backed up, and that they were moving my appointment to 12 – 2 pm time window. However, at 1 pm I received another call telling me that they would not be able to make it «today» and would re-​schedule for tomorrow. When I voiced my irritation I was transferred to a manager who, while being pleasant, was not helpful. It was a matter of, they would not guarantee that I would even receive service until tomorrow.
As I had already taken one day off work to «wait for the plumber», I cancelled my so called appointment, and called another plumber.

I had an appointment window from 6:15 pm to 8:15 pm. It was 10:30 pm and office was still telling me that they were running late… I ended up cancelling the appointment.

Roto Rooter did contact me to find out what went wrong. I was very appreciative of that as management was upset and said they would check into it. I hope they did as I called Buckeye Plumbing who fixed the problem quickly, and efficiently. Hopefully Roto Rooter gets there act together

Roto-​Rooter sent a representative to my home to assess the situation. The person determined a $ 335 per hour service with a minimum of two hours was required. After two hours the problem was still there.
Representatives were pleasant and arrived within the two hour window, thus the two star score. Otherwise I am disappointed with the experience.

Great job. Came 15 min after I called. Polite and fair price.