Performance Bicycle

I am typically fairly anti-​big chain bicycle shops but I’ve been going to Performance for a few years and have been pleasantly surprised at the excellent service, selection and price that I’ve received. The staff is always pleasant, knowledgable and willing to help.
In addition to many accessories, I have actually made two bike purchases here. The first was a $ 900 Fuji road/​gravel bike that I’ve had a lot of fund with. This bike was in stock and the buying experience was excellent. The second was a $ 1800 Fuji road bike, that I wanted since it was introduced last year. The store does not stock it, but Performance’s excellent web store does. After chatting with a rep online a few times (which was a good and convenient experience), I decided to order it and have it shipped to the store. I ordered the bike on Sunday night and it was at the store on Tuesday afternoon. I called to see when the bike would be ready and Linda (extremely helpful and pleasant) told me that she would make sure the bike was assembled and ready for me by Wednesday afternoon, which it was. I think it’s pretty incredible that I was able to order this late on a Sunday night and was riding it on Wednesday. The tech on hand also asked if I minded sticking around ten more minutes just so he could give it one more thorough review, which he did, despite the fact that he was obviously backed up with other repairs.
The last thing that’s an advantage with Performance is their Team club, which costs $ 30 but is well worth it. You basically get 10% back on all purchases and free two day shipping, a la Amazon Prime (and Performance’s prices are very often less than what you can find on Amazon, so it is a viable alternative to the mega-​retailer). So on that last bike purchase, I got about $ 180 worth of points that can be used in store or online — definitely not complaining about that.

My bike began making funny noises when riding and stopping so I decided to take it in for a checkup. I’ve been into this location before looking at bikes and had a good experience so I decided to go back. Keep in mind, I pass 3 other bike shops near my house to go here.
Located in a rather tight strip center you have to weave thru the plaza and make your way around to the store. Once there, they have plenty of parking on the north and east side of the store. Once inside we made our way to the repair counter in the back where we waited behind one other customer that was finishing up. The personnel seemed to have all changed since my last visit, in fact there didn’t appear to be much staff at all perhaps because of the time of day.
Nice large menu board to select from the normal service options. We went with a basic tune up for lack of a better word which was priced at $ 80 per bike and seemed to include most of what I thought we needed. They took our basic information and wrote up a work order, tore off the claim ticket and off we went. The clerk told us Tuesday evening they’d be ready and someone would call.
Tuesday came and went and we rec’d no call, not a huge deal. Wednesday I initiated the call to find out they’re ready. I arrived after work and was greeted by a female clerk at the back counter. I handed her my claim ticket and she also asked my last name. She begins checking tags on both sides of the counter traversing back and forth several times and eventually asking to repeat my last name and asking to describe my bikes. I located one myself then the other to which the clerk replied «oh, someone mixed up the tags».
We took both bikes to the front checkout counter. I noticed the ticket was noted «call customer for estimate» which intrigued me because I was never called. I inquired and she said «you had 2 flat tires so the changed both tubes and one tire» to which I replied, «I don’t think so, I didn’t have any flats when I arrived». I then notice the name on the repair order wasn’t mine and the clerk suddenly got into a frenzy and headed back to the counter. She returned and the process was back on track.
Not a great experience overall so I suppose next time I need to purchase or service bikes I’ll try another store that hopefully has their act more together than this one.

I really like the service at this shop. Cameron and Linda were terrific in adjusting my daughter’s bike and repairing the tire, they like most of the folks here are professional, courteous and knowledgeable.

Kevin and the guys are phenomenal! I always always to go Performance in Chicago so it made sense I went to them to reassemble my bike this past week before the Miami 70.3. They far exceeded my expectations doing an amazing job on reassembling my bike. even repairing a broken piece for no extra charge from transport because it had not been properly packed. Efficient, friendly, knowledgeable, reliable, cost-​effective and fast! Go here for all your cycling needs… I would trust no one else when I am in town.

Great place for quick repairs! Awesome service from Kevin who prescribed which mountain bike helmets were best for the $$ and also what deals applied to keep it easy on the pockets. Check out this place for a wide selection of mtn bike gear and essentials!

Got a tire replaced. They didn’t have the tire I needed so they had to order it. (Took longer than expected) When I went in to pick up the bike it was more then they had quoted me and the brand new tire was dirty… Plus my breaks are squealing like crazy. Very disappointed.

This is the absolute worst bike store around. The knowledge and service of the staff is lacking. I bought a set of wheels from them 2 weeks ago. I went back the week after, because I needed the tubes that fit. I told them the wheels I bought and she gave me the tubes that we’re suppose to fit the wheel. When I got home they where not the right tubes. I had to go back and return them to find out they don’t have to tubes in stock and will get them Wednesday. This week I called before going there to make sure they have the right size tube. The gentlemen said they did. I asked him 3 times and explained that I didn’t mean to question his response but that I was in there last week and had to come back because I was sold the wrong product. He assured me that they had them. Guess what, he was wrong. This was not only frustrating, it was a waste of gas, and time. This was pure laziness of the representative. I would avoid this store at all cost. I don’t believe the staff has ever been on a bike, which when your selling a product you should have some experience. There was one girl there that was incredible and rides all the time but she is no longer there. if you need a professional store to help with product and advice they are not the store for you. They may be good with price but if you talk to other stores around town less then a mile away they can generally match the price. They can also give you advice and suggest other products that may be better.

Amazing customer service Kevin and Thane! ThAnks!
I went to dicks sporting goods and could not get help in the bike section!!! So called these guys and got my bike and friendly help right away! Customer service is key in this world!

Awesome place. The only one in the area the help my husband and me. We went in 3 big store just to try fix my bicycle’s tire.:. Oh, I want give my congrats for the attendant LINDA: she was amazing, and make us feel very comfortable inside. We buy some accessories and we’ll come back for sure… Thanks

I wanted to get back into riding bikes again but did not know what I wanted to get. I went to Performance Bicycle and I was assisted by Thane, who was extremely helpful. He listened to what my needs were and paired me up with the right type of bike and fit. Great customer service!

A big Thanks go out to Fabian and big Mike for dropping what you were doing to look at my Fuji last night. You guys Rock!

My husband became an avid rider about a year ago and started going to Performance to purchase all his cycling needs. I am not a cyclist but enjoy going to this store with him, the staff here is the most helpful and friendliest staff I’ve seen anywhere (every single one of them). It’s always an enjoyable experience even for someone who has no interest in bikes. :)

Great customer service! We went in November and spoke to Fabian. He was extremely helpful in helping us choose 2 bikes. One for my three-​year-​old and one for my seven-​year-​old, both of which have never ridden a bike before. He was amazing and extremely patient, answered all our questions, and let the girls try the bike. We didn’t come back until December, a month later and Fabian remembered us and the kind of bikes the girls tried! Linda help us finalize the sale and was just as amazing as Fabian. I will definitely go back to the shop and I recommend this shop to anyone who doesn’t know much about bikes but is ready to learn and own one. Prices were great too! But great service is priceless.

After long deliberation I finally decided to buy a bike. I wasn’t sure what type of bike, but I knew I was leaving with a bike. I had heard many good things about Performance Bikes so I knew where I would be spending my money.
The store is huge! Very spacious and plenty of bikes to choose from. I walked in with my mind set on a Mountain Bike, but it didn’t end that way. I was greeted by Fabian who was awesome! Very friendly, knowledgable and most of all patient. Nothing annoys me more than a pushy salesperson. Fabian gave me plenty of options to choose from and gave me the time and space to decide for myself. I even left to have lunch and returned and Fabian was just as eager and committed to assisting me.
He pointed out a street bike that immediately caught my eye and I never looked back. I went with a Fuji Absolute 2.0 and I couldn’t be happier. I am sure I’ll be back for all my bike needs and I’ll definitely ask for Fabian. Great attitude and great customer service skills.

Carvell is amazing! Awesome experience! She went out of her way to meet my needs! The store has great prices and is well stocked. Everything is very organized.

I purchased a few items for totalling $ 280. The next day my wife gave me a coupon for $ 20. I went back to PB hoping they would credit the $ 20 towards my purchase. The reponse I got was they can not do that. They told me that I can return my purchase, repurchase the items and than they would honor the $ 20 coupon. It’s nice to see that my customer loyalty is not worth $ 20 to them. Please remove me for you database and mailing list. I will take my money somewhere else.

I went in to buy a bike light and was surprised to find a really nice Pace 400 on sale with a great salesman by the name of Stephen Bukovi’s help.
Im so happy with my purchase and can’t wait to ride!

This STORE IS THE BEST! Hands down! Awesome service! Best bike mechanic Dave. The only person I let work on my bike and I live 43 miles away by Zoo Miami. He even went the extra mile and gave me some brake fluid for my truck when my brakes were low. Bent my wheel and Ashley helped me send it to the manufacture and do all the admin stuff. Linda is always helpful and I bother her constantly, as long as you bring her a «Dew» every once in awhile. A wouldn’t think of going anywhere else.

I went because of the reviews. I was treated like a customer from the moment i walked in. Stephen & Carvell (my bad if i forgot your name (steve)) Where super helpful and after many highly mediocre bike shopping experiences.
This place does it the right way. Laid back and attentive. Willing to help.
You have a new client!

Checked out the store today for road bikes. The store manager was very helpful and spent about 30 minutes with me talking about road bikes. It was raining out so I couldn’t take any for a test ride. The store is large with great accessory, clothing, and bike options. They also have a large area for bike repairs.
A bike comes with a lifetime adjustments. They have a great email program with deals they send out. Every Tuesday from noon-​2pm accessories/​clothes are 20% off.
I will be going back to test ride some bikes this weekend. They don’t use a strong sales approach to get you to buy a bike.