Pep Boys Automotive Supercenters

went there on 6 – 8 at 4.30 pm. asked the guy for graphite powder. he says they don’t have it. then he pretends to look it up and says nope, we don’t have it. I insisted that they must have it and finally he walks right over to it and hands it to me. fn loser.

I called this Pep Boys ahead of time to see if they could put in parts that I had purchased already and had on me. They told me that they could do the installations and I just needed to come in. When I arrived at the front desk to ask about the installations all the employees looked confused and simply said to me that they don’t do any installations with parts that aren’t bought from Pep Boys. I told them that I called before hand and they just asked who I talked to. At the time I was simply inquiring so I didn’t bother to ask for a representatives name. I just simply left and called another Pep Boys to double check my information. Apparently every location can do the installations except for Sunrise.

Hope you have time cause you will need it. I called to make an appointment to have a tire plugged. The girl who answered put me on hold for 10 minutes. I hung up and called back and told her I think she forgot about me I just needed to know if I needed an appointment. She put me on hold again then a minute later I was disconnected. I went in anyway with the tire at 4:50. I waited with only one other person in the waiting room. By 6:35 I was finally able to leave. I hope it lasts as a call came in when I was paying from someone who had just had a tire plugged and it was already flat. Didn’t realize till later they kept my hubcap! Now I have to purchase a new one. Same happened to a coworker at this same Pepboys!

Drive a work truck, ran over some debri on a job site that ripped a wire loose, truck shut off and wouldn’t start again, these guys noticed it was a fleet vehicle and said the fuel pump was bad, scam artists but unfortunately most of them are, go somewhere else especially if they say their «master mechanic» is looking into it.

Rolled in at 6pm on a Friday with a flat tire. Guy behind the counter said they could do it but they’re a little backed up… Can’t get to it for 30 minutes. I’m desperate… Do it. After pricing me out with «the only tire they have» for $ 199, I still said OK… Do it. He said give us at least an hour… I’ll call when it’s ready. I decided to go for a walk and grab a bite to eat. I come back almost two hours later at closing time and they completely forgot about it. SO PISSED. Not my proudest moment but I gave them a piece of my mind. They said give us 30 minutes but I told them to give me my keys back. Clown show. Never again.

Open on Sunday. Plugged tire for $ 10 and I was in and out in 15 minutes. No complaints.

Always take great care of my older car. Appointments are kept on time, staff so friendly, and honest in assessment. I have been using them for as long as I have been in Ft Lauderdale and will do so regardless of any car I own.

I just came back from my trip and low tire pressure light was on… again…before I left it filled tire with air… came back… still on… went in to get it fixed… it took 5min, or tire and no money out of pocket… service department gentleman was very nice… assisted me right away… it just need to be recalibrated… I was prepared to pay for a tire and be there for 2 hours… no money out of pocket and in and out in 15 min… thank you very much… highly recommend… and you won’t be taken advantage of!!!

Super duper slow!
Even after I read the reviews on Unilocal I still took a chance here & why… Because they were the only location who had the tires I needed in stock with the sale price ending that day.
First off I like to add I had a 6.30 appointment which I called to say I would be 5 minutes late due to the rain. I arrived 6:35 checked in. I was told have a seat & we’ll get started on your car soon. I looked around & its 4 other ladies looking like they been waiting all day for their cars. (Sigh) 7:10 I got up, start to walk around & to my surprise my keys are laying on the counter & not up on the shelve with paperwork like others. (deep sigh) 7:35 my keys were still laying on the counter same spot & not up on the shelve with the paperwork like others, so I ask the guy hey what’s up should I come back there to assist y’all? He replied we’re short staff & only have one guy doing tires tonight. (Instantly I got a headache!) I looked to the manager & said SIR please put my tires on my car, so I can get out of here I had a 6:30 appointment & I’m still waiting… Immediately he took my keys, apologized & started to take care of me. I ended up out of there at 8:30 & was given a free oil change card to come back. (which I won’t use) Also I received 10% off my tires because their website had them listed lower.
Any who– The tires ride well with no noise & the price with labor & fees were affordable
Sunny

Over priced and will lie straight to your face. Go somewhere else! If they get a chance to, they will just watch your car roll out of their garage and roll somewhere into the parking lot! Fyi, they’ve done that several times according to a former employee.

I just had exceptional service at Pep Boys Fort Lauderdale. I initially went to purchase new tires and the computer was down. The manager didn’t tell me to come back… instead he took out his personal phone and looked for products. He then offered me numerous coupons and didn’t try to upsell me. I ordered additional services and he found more discounts. A short time later, the city had a power outage. I told the mgr no worries just keep car. Power came up and staff worked extra and got the job done. It was a tough day with challenges and the staff never complained.
Fransisco and his coworkers are honest which is hard to find with car repair shops. If you want good service you can a trust and with a smile, go see Francisco and his Pep Boys team.

I went to Pep Boys for an advertised 21.99 oil change. By the time they added on all the extras, an hour and a half later, the price had suddenly run up about 40.00. By this time I was so frustrated I simply agreed to the price, just to get out of the place. I was there for a total of two hours. It serves me right for trying to save 8.00 on an oil change.

Not only were the employees rude and scarce, english seems to be a second language. The crowning finish was when they tried to sell me a brake job before taking my car off the lift.

Never again! Back to my neighborhood oil change establishment.

This Pep Boys store is bad news! Disorganized and understaffed, services are not completed when they say they will be.
Also, a bit of bait and switch was detected when it came to having new headlights installed.
The name should be changed to Poop Boys. Thumbs down!

Come in for a blub to be changed on my headlight and leave with a busted headlight assembly. Only at pep boys in ft lauderdale on sunrise blvd. will you have this happen. Should have remembered since I brought my bmw here and they lost the log nuts

Salvador is the man. Service took a while because they were very busy, but once they got to me they managed to double plug my tire quickly. Then Salvador found a coupon and only charged me $ 10. Will definitely be back.

This place is severely understaffed. It shouldn’t take an hour to change a burnt out head light especially when they started doing it as I was giving the attendant my info. I kept being told «your done, I have to close you out» but then he would disappear outside.
This is right bear my house, but I’d rather drive over to 441 which is further west and get it done there. It would have been quicker and probably so cheaper.

I JUST NEED ONE NEW TIRE THAT’S ALL, NO PROBLEM BUT ABOUT TWO HOURS TURNED INTO A 3 ½ PROJECT PLUS $ 162.52, I SHOULD HAVE LEFT TO FIND ANOTHER PLACE. Service that word is not here at Pep Boys The tire was an off brand and nothing like a Firestone or a Goodyear. It took less than 15 minutes to change the tire. The good news there is Costco and many other places to go to plus if you need something for your car try auto zone, I never had a problem with them. Sometimes things change and not for the best.

HORRIBLE! HORRIBLE! HORRIBLE! I made an appointment for an oil change, and it took over an hour and a half. The website claimed the oil change was $ 21.99, though nobody gets an oil change for that. Mine cost $ 50 by the time I was done. The staff is inconsiderate, rude, unprofessional and clearly don’t know how to work on vehicles. One woman in the waiting room (who was there with a baby) had been waiting for over TWO HOURS just for them to tell her what was wrong with her car, even though she had been there a week earlier with the same problems!
If you value your car, your money, and your time, DO NOT bring your vehicle here! This place is a rip-​off.

Went in for an oil change, I should have known it was going to be an adventure.
First it was expensive, almost $ 40 for an oil change? Seriously?
I was told it would be about 45 minutes, so after an hour and half, I asked about my car. Since I watched them finish the oil change and then raise my car back up on the lift. It was at this point they told me about the nail in my tire. OK, I can understand this, no big deal. My only concern is why wasn’t I told when they found it an hour ago?
When I asked the guy, he looked at me and shrugged his shoulders.
Jerk.
10 minutes later tire was patched and another $ 20 for the plug. I was pissed that it took so long and they wasted my time.

Car parts and accessories. We needed a clutch pedal and a pair of wiper blades. Prices were reasonable and competitive with the big box shop. Easy in, easy out. No complaints at all.
Free wifi.