Navis Pack and Ship

As a previous customer of Navis in other markets (mainly Austin, TX & Dallas, TX) — I was excited to learn that there was a franchise in Miami/​Ft. Lauderdale.
I recently contacted this local franchise to package, crate & transport high value art & goods half way around the world. Again, having used other Navis operations for this exact purpose I was confident I would get a timely and fair quote for such a service.
What ended up happening?
I spent my time explaining our needs in detail with «Kim» — down to the very dimensions of every piece of artwork, value, and service requirement.
Days pass, I call and ask for an update on why we haven’t heard on a quote or available pick up dates.
(enter excuse 1. «we are very busy, so sorry»)
Days more pass, I call again to ask about updates on our quote/​estimate to move these goods.
(enter excuse 2 –from the franchise owner. «I’m sorry — we were about to call you back but… we’ve been busy, can I call you MOnday with a quote»)
A week passes, and I call and say «look, really if you guys can’t do this just let me know … it’s fine…» and continue to say «we are on a deadline and have to get something done soon.»
(enter excuse 3 … «So sorry, We meant to call you back but were so busy…»)
So now, nearly 3 weeks later I’ve heard nothing — no quote, not even the decency to get a call back to say «We just can’t do this».
What does this say about the company?
That they lack absolute respect for the customer. If they lack respect for the customer and their needs or deadlines, then what happens when your goods actually enter their hands? Who knows — but I wish I could tell you… except they’ve never bothered to call back and give me the quote or give me an «F» you.
That said, I can’t pooh-​pooh Navis as a whole, but I can certainly say that you shouldn’t waste your time with the Ft. Lauderdale location.
So if you’re in Miami/​South Florida and need high value goods transported — Look to Hedleys before wasting your time with this Navis location.
Sadly — The moral of the story? We are business owners that deal in high value merchandise to the end consumer on a regular basis… needing these types of services.
So not only has Navis of S. Florida pissed off an end consumer, they’ve pissed off the owner of a company dealing in high value products requiring transport.
Bottom line, Navis. Either call your customers back or tell them to «F» off up front.