MSC Cruises

We were on the msc divina. First cruise for our family and it was awful. Staff was rude… especially the manager of the spa who tried pushing past my infant in his stroller while trying to get back on the boat. She thought it was funny. We had a great time off the boat. Wouldn’t recommend to anyone. Spend the extra money to get on carnival.

Gave it one more shot in April 2016. Seems no one pays attention to the negative reviews. Food was inedible in dining room and worse in buffet. Lets put it this way; I lost weight and still had stomach problems a full week after returning. Room service — if they can’t get coffee and toast for two right — then there is a problem. Never got extra blanket requested. Took till just about time for bed for my roommate and I to get beds separated. No bar or liquid soap by sink to was hands. Thankfully I always travel with my own. So, group of 25, haven’t heard on person who felt they got their money’s worth. Beautiful ship, overworked and short on staff. Big turnover so doubt of proper training. The waiters were so apologetic about the awful food, but I never shoot the messenger. They could only bring us what was prepared in the kitchen. Last time I will ever spend a dollar to go on that ship. What a marked difference from my experience in 2005 – 2006 when MSC was first brought to the US to do cruises to the islands. Back then the food was the best I ever had on a cruise. Now, like a TV dinner every night. Thank goodness for the delicious bread and butter. By the way, the beautiful coffee shown in photo below if they keep it there is for an additional cost as is many of their more appealing delicacies including their ice cream which they called gellato. didn’t come close to the real thing.

Msc Fantasia
Honestly I thought it would be a lot better. The rooms were clean, service was fine. But We had issues with the cruise.
1– all excursions are touch and go except for 2 days. You literally have to wake up so early to have time for breakfast, run to catch ur excursion, with msc or otherwise, you have a quick look at the location you are at and back to the cruise so they don’t leave without you. There is rarely enough time to do anything. Just a bunch of people running around trying to touch and go before it’s too late.
2– all waiters, all workers, seemed to be over worked. No one was happy, everyone was sad, like seriously sad, like they were depressed, abused, or overworked. In all cases that is so sad to try to smile at them and they don’t even have the energy to smile back at you! For dinner our waiter was so nice especially the first day, then the next day he became just like the other waiters, zombified.
3– why do they have assigned tables for dinner? We had a lot of trouble with that, my mum and dad were on one table, my sister, husband, and kids were on another, and we were at a completely different restaurant. We had to argue our way into sitting together, since we flew all the way from USA to be with them! We tried to fix it before we came but because we booked from different places it wasn’t possible. But really why even do seating assignment?!
4– unlimited drinks with the aurea experience… We always had issues with that. We felt guilty for asking for 4 bottles of water when we are just 2, they didn’t seem to be so ok with us getting «unlimited» drinks. Though we didn’t drink any wine so we were really saving them money! It always felt like we need to explain why we need them. And ordering water through room service is not free!
5– buying excursions before the cruise is more expensive than buying them on the cruise?! That’s so weird! We didn’t get any excursions with msc themselves, but those who booked in advance paid more than those who booked last minute. We did hear that the excursions were great and well organized, so thumbs up for that.
6– it is inevitable that u will get lost at least once on the cruise, it’s so confusing. But wasn’t so bad for us, but for the older generation it was a mystery, and ended up walking way more than needed. Maybe more signs and clues?
7– the stupid telephone. Every time you pickup the phone there’s an annoying lady that says «you have new voice messages. To listen to your voice messages press *3» so you press *3 and you get «you have no new msgs… BBYE!» That is just so annoying that it became a huge joke between our group. She doesn’t say that cause you have voice msgs, she says it just to bug you, just for fun. We managed to listen to most of our voice messages generally, except for 3 that got trapped and were never released by the crazy phone lady! Very stupid annoying phone!
8– my husband is 6’6″, he is a pretty tall guy, but not a giant. When he stands in the toilet his head touches the ceiling! Why are toilet ceilings shorter than that of the room? Till this day I have no idea how he managed to shower there!
9– the day before we left we were ordering our coffees when the guy said we need to charge our cards, which is somethings We never needed to do since we are supposed to have free everything pretty much. turns out the total bill was issued, so our bus ride, plus my husband’s birthday cake made our cards suddenly below zero, so we had to inconveniently go to the reception, stand in line, ask what’s wrong since the people just told us our card has exceeded the limit, to know this fact. And we had to pay for everything at this point! Same thing happened to several people.
10– one day after waking up, I found the shadow of someone in our balcony! I was so alarmed and my husband looked out, they were cleaning the balcony. We didn’t get any notice about this, and had the curtain been opened I would have been basically undressed infront of the cleaning crew! Maybe a heads up about this?
11– not so sure if the rooms are secure enough. One day we went out of our room. The room was already cleaned so the sign of please clean my room was inside. When we came back someone had took the sign and placed it outside our door!!! Another day we felt someone open the door while we were sleeping the middle of the day, that’s when we started locking our door whenever we are asleep. We didn’t notice anything missing, so we didn’t make a huge issue about it, but we just felt like we didn’t have enough privacy or security. And our «safe» wasn’t working, so anything could’ve happened.
To be continued in another post

Had to cancel 1 week before departure because of work. I had to pay 100% penalty. Unbelievable. I didn’t buy the insurance because I knew nothing would get in the way of my much needed vacation. Well, I’m self employed and I had an emergency. No mercy from the msc or
. This would have been my first cruise on msc and I was so looking forward to it. I’ve been on many many cruise ships and this would have been my first venture with msc. Well, because they kept ALL MY MONEY, I will never, ever, ever, book a cruise with them or
again. I will post this everywhere I can so people know. You know, sometimes life just happens. Why should I suffer financially also? They will surely resell the cabin. They lost a very active cruiser.

MSC DIVINA
A flawed beauty…
We were looking at cruises to Bermuda and came across the April 9 DIVINA cruise from Miami.
We have cruised on Royal Caribbean Allure and Oasis many times and many times on Celebrity Solstace class ships.
We were ready to try a new cruise line and since MSC has this Bermuda cruise it would be a chance to try a new cruise line
We really wanted to like Divina but, it wasn’t to be
The ship itself is magnificent, more elegant than the R/​C or Solstace ships, but beyond that there are too many problems, some big and some small.
We always have a balcony cabin, Divina’s cabin was just about the same as the others but with a slightly smaller balcony. (what’s with the tiny TV and no free movies?)
Embarcation at Miami was very quick and since we were able to «transfer» our status from the other cruise lines we were Black card.
Once on board the buffet was open and having heard that the pizza was good we decided to try that first… good choice… excellent pizza is available almost any time.
One of my complaints about other cruise lines is the terrible coffee… here on Divina the coffee is excellent.
Now for the «flaws», the elevators are very confusing. not all elevators go to all decks, in some cases you need to go from other decks to deck 7 to get to another elevator to get where you want to go.
The shows though not as flashy as on the other lines I mentioned were very good, the dancers, singers were all great as was the costuming.
Food in the MDR was mediocre at best, a steak or a prime rib were just about what I think of as a sandwich filler. very thin., stick with the chicken, fish and the Italian specials
MSC has found the smallest martini glasses I have ever seen… what 2 ounce?
Food and choices in the buffet were very good, especially the Italian specialties, Miso soup, and all the bakery items.
BUT, beware the «feeding frenzy» times…(just after it opens)…have these people never seen food before…
If you are a gambler you’ll find the casino rather small, not a problem for us !
There are «choke points» in the corridors at busy times. you can’t get through.
Handrails in the theater, there are none. we saw too many people stumble and quite a few fall.
At times the «public» toilets got a bit messy, other ships had crew members cleaning up during the busy times.
Debarcation was simple and quick, we always opt to «walk off», which means we do not have our luggage transferred to the dock, we «carry» our own and get off the ship early, we were off and through customs/​immigration by 8 am.

I would give this ship a rating of — 0 star. This was my first cruise with this cruise line and I would not tell anyone to get on this cruise. This cruise was for my birthday and MY husband order birthday item for me and, we never got them They did not even get me my birthday cake to me. We are disputes these charges on my credit card right now. but let me give a list of things that went wrong on this trip.
1. When we book this cruise with the cruise company, they did not tell us that this cruise was a Def Leppard cruise tour. (I not a fan of Def Leppard)
2. 99% of the event on the ship was about the Def Leppard, so if you were not part of the a Def Leppard cruise tour, you had nothing to do beside play bingo or dink .
3. The dinner show was in French,
4. The TV was in non-​English, beside CNN USA
5. You had to use your room key to get light in the room
6. The staff people did not speak English
7. The food was so bad, we ate pizza the whole trip.
8. We dock in Freeport on the other side of the island so if you wanted to get to Freeport, you had to take a taxi.
9. We did not dock any were else, because of weather so we sat 20 mile from Miami for two day praying to get off the ship.
10. There was no good night life on the ship. The bar was open but no music was playing beside the last night they had a 70 party. And nobody came because we want to get off the ship to Miami, because we could see it.
11. The staff was yelling at customer the whole cruise. About little stuff, like they mopped the floor but did not put a sign down to said floor wet, so they had a person yelling at people as they walked by. He did not speak English so he yelled in French.
12. When you play bingo, they do not tell the rules, so you buy all these bingo cards and you thing you are playing more than one game. But you’re not. so the first person yell bingo, then they tell us that you are playing black out. But doing the whole bingo game. They have staff member yelling and running around the room so you cannot pay attention to the bingo game. Then a 9 year old girl yell bingo. She wins the game but I have two problem with this. kids should not be playing and 2^nd the child of one of the staff member won the money. Why is your staff member even playing bingo, I think it was set up. WE paid $ 40.00 to play bingo and a staff member won the money.
13. You had to pay for a nice chair to sit on the deck. He told us $ 30 for 30 min. that crazy
This was nightmare please save your money pick another cruise line.

My husband and I cruised on MSC Divina for four nights with the Def Leppard Hysteria on the High Seas concert tour. This is a beautiful ship, the staterooms (even interior) were very comfortable, and the food and drink were very good. Those are the only reasons I offer two stars in my review. We were treated with disdain by the staff, indifference at best. I assumed it was because our tour group consisted of a bunch of heavy metal fans, but on reading the other reviews it appears they treat most guests that way. Not a smile from any staff member, there almost was not even any eye contact. This was fast food restaurant-​level customer service, and MSC is supposed to be a very high-​end luxury line. Our tour group was not allowed to purchase MSC’s all-​inclusive drinks packages while non-​tour guests were. A few of us raised enough of a complaint about this and an «exception» was made just for those few of us that demanded it, but others were made to purchase PAPER VOUCHERS at reduced cost, or pay full price. A thinly veiled apology for our presence was printed to non-​tour guests on the front page of the daily newsletter. The tour guests spent a significant amount of money to sail with MSC and to be treated like «riff-​raff» was really disappointing. I will never use this cruise line in the future and I would recommend others against it as well.

Beautiful Ships and amazing entertainment. MSC Divina is outstanding. Truly great experience.

beautiful ship
nice rooms
great beds
Horrible customer service in the restaurants
no one speaks english
a few of us from our party got severe food poisoning from the lobster DO NOT EAT IT
water costs an arm and a leg. Who the hell does not offer free water in 80 degree heat?
to sum it up: my family will not be cruising with MSC again. A better cruise line will have our future business.

i went with my mom to the Mediterranean Sea. My bad experience first when we flew from Chicago to Italy the booking from the MSC gave my Mom and myself a Different seating in the Alitalia Airline for a 9 ½ hours. My other bad experience was when we were in Barcelona our Ship Divina left out do to our Time different Communication. I call the Ship Emergency number and NO answer. I call our MSC call Center from Orlando Office and this lady with a Souther Accent was not helpful at all .She tolds us to go to the American Embassy in Barcelona. So in 2 night that we were in Barcelona we got our Airlines tickets to fly to Naple to
go back to our Normal Itinerary .When we got to Naples our Divina Cruise Cards were Disactivated. so we had to go almost an hour with the Security and Inmigration process. I email this to the MSC Cruises Complaint Department
Complaint Department and still a Month and no opologies. The insurance that we bought didn’t help us at bit. so everything was Terrible Customer Service.

Loved our time at MSC Divina. The restaurant staff was great. Ship is beautiful. ExceIlent food! Would go back again and recommend the Mediterranean cruise to anyone. The only thing I would suggest is to train the customer service better. They seem to not like follow up questions. Perhaps employ a native English speaker since majority of your international travelers speak English, the universal language.

Horrible. Just horrible. The food was some of the worst I have ever eaten. The service wasn’t any better than the food. If I could give it negative stars, I would. The cleaning guys and the room stewards were the only nice people on the ship. Everyone else was indifferent or just plain rude. The sales people were actually hostile. One example of many, I was looking at jewelry and the clerk told me I was stupid for looking, that I should buy. She literally called me stupid. I also had an overcharge on my bill related to an excursion and the agent told me a mistake on my bill was impossible. She actually started an argument with me about it! She said over and over that a mistake was «impossible». I made her contact the person who handled the original transaction and he admitted the error. I’ve been in customer service for 20 years, and I was appalled at the level of snobbery and hostility toward the people who paid good money to travel on MSC. The food was atrocious. The pizza was good, but everything else tasted like it had come from a can or a freezer bag. Most food, save for the buffet and the nightly dinner cost extra, even their famous gelato. And the fact that it cost extra didn’t make it taste any better. The shows were good, but they were disney knockoffs. The other entertainment on board was non existent. Bring a long book, Unless you like bingo or polka. I wrote customer service an email about their awful staff and I have yet to receive a response. I tried to leave a comment on their Facebook page and it was deleted and I was blocked. (My comment was not rude!) I noticed they removed several unfavorable reviews from Facebook. Never again MSC!

The MSC Diviana is a huge and spectacular ship. I am an avid cruiser and a picky cruiser. My cruise was in November, 2014 and surpassed all of my expectations.
The ship itself is absolutely gorgeous, filled with sculptures, an all window elevator, atrium & let’s not forget the Swarovski crystal staircases. For every woman that wants her staircase moment, this is it!
The other major cruise line ships, looked like toys, next to the majestic Diviana. There were 3 or 4 pools & hot tubd, about a dozen bars, 3 main dining rooms, a cafeteria, spa, gym, coffee shop, several specialty restaurants, duty free shops and so very much more.
They had activities daily & nightly for all ages to include a gigantic outdoor movie theater
The spa prices were fair and the staff exceptional in their perspective crafts. The nightly shows, were in a very comforitable, well appointed large theater. All preformance s I saw were exceptional and. certainally had talent and pizzazz.
We had a balconey room that was a good size & included a sofa sleeper. The bathroom is the most spacious I have had and for once I did not feel like I was in a closet. Cost & drawer space were more than ample. The balcony, to me is part of what makes a cruise a cruise. Sitting outside having breakfast delivered in the morning or star gazing at night.
They had free breast in bed & it was always on time. They also had a free limited room service menu, that was quick, efficient and good. The food in the dining rooms was pretty much standard cruise fare, all was good, but nothing was really exceptional.
The cafeteria, changes with the hours of the day. Breakfast, lunch, build a sandwich, dinner & build a sandwich abain. The amount & variety of food is abundant and something to please everone. Their is a huge salad station, loads & baskets of fresh fruits, pizza that I totally got addicted to, and too many hot & cold stations to mention. There was also a free ice cream shop that was only open a few hours in the afternoon.
The staff was excellent, personable, knowledgeable, friendly & went out of their way to please the guests.
They have very affordable drink packages and buying an individual cocktail was much cheaper than I expected. In true Italian fashion each drink is served with a small portion of potato chips & a mixed variety of snacks.
I know I am leaving much out, but it was splendid, no complaints. The room was kept spotless, as was the entire ship. One word of warning, this ship is a big girl & long, keep your comfy shoes on when exploring the ship!
What’s a girl to do? Hurry to plan her next MSC cruise on the Diviana.

ZERO STARS!!!
AWFUL AWFUL AWFUL.
Please don’t waste your money on this company… you will want it all back. The absolute worst vacation of my life, worst food, HORRIBLE customer service, a lot of FALSE/​MISLEADING ADVERTISING. I could literally go on and on.
Just don’t do it. Spend your money on Carnival or Royal Caribbean.
Please.

They were the ABSOLUTE WORST. Lost my luggage the entire cruise (and two weeks after). All they gave me was an xxl t shirt, hardened tooth paste, a pad, and a few other useless items. Coming from Colorado all I had were snow boots (awesome).
Service was absolutely awful the entire time l, and after. My bag wasn’t even found until a week after the cruise the persons room they delivered it too found and apologized for having my bag. And this point I called the cruise (mind you a week after the cruise) saying how my bag had been returned on the last day of the cruise. They then a few days after this finally found my bag. They then shipped it to me with nearly no copensation. 5% off my next, non. Chartered (type of cruise I was on) cruise.
Then a few days later I get a call from a fedex office saying my bag had been let at their office but with no shipping information. THEY HADNT ATTACHED THE SHIPPING LABEL. Thankfully I had information and they were able to email me. I was able to give them my address and get the bag almost on its way home again.(3 weeks later)
When it finally arrived my bag was just left on my door step,
No sign Off necessary, or anything. And on my neighborhood leaving a bag outside with tons of valuables insside is not the best thing.
To top it all off the next time I used my suitcase (very nice and new, appx 300 – 400 dollars) was broken. The handle came off the next time I used it. Pieces of plastic around the handle broken off, AND te next time I used it, THE HANDLE CAME OFF. So I was stuck with a broken suitcase the entire travel
So you MSC, fudgeeeee you

I traveled from Charlotte, NC aboard MSC Splendida for a 7 day Mediterranean cruise. The staff was mediocre but the sights were awesome. To my surprise there was not much of a language issue during the entire trip. There were plenty of MSC Splendida crew persons who were fluent in English as well as several other languages. I enjoyed our vacation stops (France, Italy, Tunisia and Spain) on MSC Splendida. The entertainment aboard the ship left a lot to be desired. There was 1 dance group that performed a variety of shows but none of the shows were impressive. The same gent performed every show, and on Day 3 we had seen enough of him.
The ship itself is gorgeous. It has the standard ship amenities (sports bar, spa, coffee house, gift shops). As expected the majority of the passengers were from Europe (Australia, Germany, Italy, etc). We did encounter several Canadians on the ship. The consensus was that Americans tend to speak ‘faster’ than our English speaking counterparts… hence we were asked several times if we were «Americanos» or «Canadians»…
The food aboard the ship was quite bland! Except the ‘Ethnic Food Station’, this was in high demand and always closed early because the demand outweighed the supply. Typically most of the food stations had a wide variety of meats, veggies, pastries, fruits, salads, etc… But the food lacked taste. The formal dining was horrendous! Imagine cafeteria food merged with hospital food. The presentation and dining with other English speaking passengers made it worthwhile.
My travel-​mates mentioned MSC Splendida placed a HOLD on their credit card of about $ 135, but apparently they released it the next day. The ship did NOT give us a $ 25 credit granted by out travel agent. We showed them the email and they told us to give it 3 days to post. We checked on Day 4 but they said nothing was received. We checked once more during checkout, but were told nothing was received. We later discovered it was sent prior to the cruise date and MSC Splendida simply did not apply the credit to our accounts.
If you see the glass as half-​full then MSC Splendida is a good cruise line for you. If you see the glass as half-​empty then I would not recommend MSC Splendida.
If they would put a little more effort into the food preparation, then I would give them 4 stars. But at this time 3 stars is most appropriate

I just returned from a 7 night European cruise with MSC, my first experience with this cruise line, but I have been on other cruises so I have a few other experiences to compare this one with.
Food — pretty good. Our server in the dining room was excellent & the buffet was pretty good also. They also offer free breakfast room service which was a HUGE plus! We really enjoyed the food on the trip. What they don’t tell you beforehand is they charge extra for EVERYTHING — even water. You have to buy drink packages even for water, soft drinks, coffee, & juice. And it is NOT cheap! Usually soft drinks, water, & coffee are included for free but not with MSC. I can see charging extra for alcohol but soft drinks??? Come on! 0 stars for that part.
Ports & Excursions — excellent. Great selection of things to do & magnificent cities visited, tour guides were amazing, & service while selecting the excursions was great. We had a great time in the ports & booked excursions on all 6 ports. (Bari, Olympia, Santorini, Athens/​Pireaus, Corfu, & Dubrovnik). The only problem we had on an excursion was in Santorini. The cable car was broken down so there was no way down to the bottom of the cliffs unless you walk down 580 stairs. It was over 40 degrees+ humidity and people were fainting & falling. We hired a donkey to take us down which cost 5 Euros. When we went to the excursion office to get our 5 Euros back since a cable car ticket was included with the excursion we booked. They lied saying they had busses at the top & people handing out water at 3pm. We were there at 3pm and there was no water & no busses. They would not refund us for 5Euros.
Cabin — very spacious. We had asked for 2 beds & when we arrived there was only 1 bed. I had to call 3 times to get someone to separate the beds & finally just went out in the hall & got the cabin steward to do it for us since the front desk never sent anyone & we had been waiting a few hours. The room was clean & tidy. There was a desk, table, chair, ottoman, & in the bathroom there was even a bathtub! The deck had 2 chairs & a small table. There was a very spacious closet, & dresser also — very impressed with the amount of space. The beds were not comfy at all & the pillows were not comfy either. We noticed on day 5 that there were items missing from our mini-​bar that we did not consume. I called the front desk & they said that we would not be charged for them but when we got our final bill, we were charged 15.18Euros. Not impressed. It took some arguing before they reversed the mini-​bar charges. I NEVER use mini-​bars because they are so darn expensive. I noticed that our cabin steward was gone afar day 5 also so I guess there was a problem with items missing from other rooms also…
Embarkation/​Disembarkation Procedures — This was great! They opened the ship early & it was very seamless to embark, very organized. Disembarkation was equally as great. Great service for check in & very organized disembarkation also. Very impressed!
Service — The customer service on the ship was terrible. Any issues we had were met with excuses and lies. They would tell us one thing & then do something else. They even told us that we can choose to take a cruise with another company in the future — and we were not being unreasonable at all. I could understand saying that to someone who is being completely unreasonable — but shouldn’t you care about the customers who pay thousands of dollars & travel half way across the world to vacation with your company? They don’t care & it majorly shows in the way guests are treated.
Ship — The ship was pretty good but the captain must have thought he was in the Navy because they painted the frickin ship non-​stop during the cruise — the paint fumes nearly unbearable at times. Every day they painted, inside & outside. Why in the world would you paint a ship during a cruise with guests on board? It smelled so bad that we were unable to enjoy our balcony & the paint fumes made us sick on 3 separate occasions. Thankfully we aren’t pregnant but if someone was (which there were several pregnant guests) that can cause very serious problems to unborn babies — they don’t even care! We mentioned it to them & they did not even care one bit. We called the front desk to ask them to stop painting indoors without proper ventilation as it was making us sick & they said they would call us back & they didn’t — 3 times we called to complain about the paint fumes & they did not even apologize. Because of this, I will never cruise with MSC again. The lack of concern and care for customers is appalling and it ruined our entire trip.
Please do your research before booking. If I had read the reviews more thoroughly before I booked I would have paid double to have an enjoyable vacation with a different company.

I am still on cloud 9 from my recent cruise on the MSC Divina from April 19 – 26, 2014 sailing from Miami to St Maarten, Tortola, and Great Stirrup Cay. This cruise was a last minute decision. I read some so so reviews about the cruiseline and was a bit apprehensive prior to my cruise. Kids aged 11 and under sail for free!
The boarding process was very smooth… some of the smoothest that I’ve ever experienced. I have been on approximately 10 prior cruises ranging from NCL to Carnival to Holland America.
FOOD:
PROS:
When we boarded, we were ushered to deck 14 (their Lido deck) for some lunch. I have to say that the food on deck 14 beats out the food anywhere else on the ship… including the main diningroom. They slice fresh prosciutto, hard salami, bacon every day for lunch. They also had fresh hand made pastas and various sauces every single day… some of the best that I’ve ever had and I don’t even like pasta!
Then there’s the pizza. Wow. These people know pizza! My favorite was their margherita pizza… all of the ingredients tasted so fresh. They used good cheese that would pull and become stringy when you were biting it. The dough was also nice and chewy. I’ve never had so much pizza and pasta in my life! And out of all of my cruises, I’ve never been as FULL and stuffed as I was on this cruise.
There was always an assortment of fruits and excellent desserts. Their desserts beat those of Carnival and NCL hands down. They made alot of mousses and other desserts that were not overly sweet which is my preference.
They also had an «Ethnic Corner» which featured different foods every day. We had indian food, chinese, thai, seafood paella (some of the best Ive had. Very tasty), and Greek.
The food in the main dining room was just average. The plating needed ALOT of work. I normally like to take photos of my food but the plating was so lackluster that I didn’t take any photos of the food after the first night. The food was different every night, but there was nothing that I had where I went: WOW… except for the hand made pasta dishes… those were incredibly good. If not for my vanity and love for dressing up every night, I’d eat upstairs on deck 14 where there was more variety to choose from and had basically some of the same foods they served downstairs.
CONS: Some of the worst burgers that I have ever tasted. I get that this is a European line and we are supposed to do as the Europeans do, but you are sailing from an American port of call and probably have at least 70% Americans on the ship. It would be nice to have one all American item such as the burger made well. The buns were stale and hard. The burger was still shaped like the ice hockey puck that they originated from. There was just no flavor in it and needs a lot of work.
Breakfast was lacking omelette station.
ALCOHOL:
Alcohol was priced very reasonably and they make their drinks very very good. You could buy a 15-​voucher coupon book for $ 72 (like $ 85 after tips added) and you could use those coupons for any drink which comes out to $ 5.66/drink where you would normally pay around $ 8.25/drink…so there is a substantial saving. We ended up buying 2 15-​voucher books… drinks were that good.
Beers were about $ 5 each and very reasonable.
PHOTOS:
This is the first cruise that I have ever been on where I did not buy any of their professional photos. I find that they didn’t photoshop as much as the other ships. All they did was add filters and make the photos in HD which can be a bad thing when you have wrinkles/pimples/scars…it just highlights those blemishes. Photos were also reasonably priced though and they gave many buy 3 get 2 sort of discounts which I have never seen on the other lines that I’ve sailed from.
ROOM:
Our room was a nice size. Bed was comfy. Sheets did not feel as clean as I would have liked. MORE BLEACH PLEASE! I appreciated that the bathroom did not stink of septic waste by the 4^th day. On other ships, we found that the bathroom stench would permeate out of the bathroom and into the room due to the septic tanks filling up from everyone going to the bathroom. No smells were detected at all.
SHIP:
Ship is very elegantly designed. I loved the swarovski staircase and took many a successful photos on it/​near it/​bottom of it/​top of it. Even though it was a sold out ship with about 4000 passengers and 1500 or so crew, the ship never ever felt crowded. There were 3 pools (I think) and hot tubs through out the entire ship and you never felt on top of each other.
GYM:
The gym is small. There is no shower or changing room. The machines get taken up fast and I got into it with a European couple that was extremely rude but in the end, I got to stay on my treadmill. Ha! Suck it!
All in all, it was a very enjoyable cruise and ship and we were in good company. Everything is what you make of it. I cannot wait to go back on this ship. I am a fan!

I just got off the Divina yesterday on a 4 day/​3 Night cruise to the Bahamas.
First off the ship is beautiful! It is an Italian cruise line so I though the food was pretty damn good compared to the garbage food I had on the only other cruise I’ve been on with Princess. The buffet was good, I stayed away from the burgers, hot dogs and fries and focused on the Italian food (Italian cruise line duh) The pizza was great and the pasta and salad bar were excellent. The dinners were good if you stuck with Italian food, if you got American type food it was garbage. I had an amazing risotto and lasagna.
The staff was not friendly, they were 90% Indonesian. The wait staff sucked so i complained to the manager and we had top notch service the other 2 nights. He even brought us a free bottle of wine.
Our balcony room was great, super nice room, decent bathroom and a flat screen TV. Our room attendant was super friendly, maybe the only one on ship.
All in all I would come back, they are still getting the kinks out on the Divina but the food was good and the rooms were great so I would recommend.

I have now traveled twice on the MSC Poesia, both times for the Monsters of Rock Cruise (2012 & 2013). I have previously cruised only on the Carnival Triumph (prior to it’s nightmare of being stuck at sea).
The first time I cruised on the Poesia, I absolutely hated it. At that time, I felt that the employees were incredibly rude, the food was just meh, and getting a drink took an act of Congress.
However, this time (we just cruised mid-​March), I didn’t feel the same about the employees. For starters, they seemed to be more friendly this time, but if you think about it, they’re European, so I don’t think their nature is to be overly friendly like Americans (I might be wrong, but I don’t think so and I certainly do not mean this in an offensive way). But also, they’re dealing with a bunch of drunk people who are rocking out to 80s metal … so maybe they are sure how to act. LOL.
The food was still super lame … and I’m talking about the main dining room (I don’t touch the buffet food because it looks nasty). Meat was ok for dinner but they simply do not have a lot of selections. Breakfast was just so so (I always get egg white omelet and fruit … but I can make better eggs at home).
Getting drinks was much easier this time, too, and the bartenders were much more friendly than last time.
I will say that the ship is super clean … they are always cleaning up and they seem to constantly go into your room to clean up after you.
All-​in-​all it’s an ok cruise ship and I’m sure we’ll cruise on it again in the future.