Metro Shuttle Service

Called the first time, I was asked to call back. I called a second time, he took my name and number and said he will call me in 30 mins… Never got that call. After reading these reviews, maybe it was a blessing in disguise.

I booked round trip service from my hotel in Fort Lauderdale to the port of Miami. The driver never showed up. The office very rarely answers their phone. If they do answer then they will put you on hold and wait long enough and they will hang up on you. They do not return calls from voicemail. Don’t waste your time or money on Metro Shuttle Service. They won’t show up and you will be stranded. At worst the service is a scam operation. At best they are unreliable and disorganized.

If I could give them less than 1 star I would. Website and contact info lists this company as Metro Shuttle Services, but they now call themselves QLS TRANSPORTATION. They probably changed there name bc they suck so bad. They miss spelled our name so bad that the driver who came to pick us up keep telling us that we weren’t there clients. They had our name spelled correctly on our email comformation, yet it was spelled so badly on the list the driver had, that he insisted we were not his client. Add to that the fact that we booked our travel under Metro, and the driver (who barely spoke English) had no idea that QLS went under Metro. We didn’t know they called themselves QLS until they told us to look for a van with QLS on the sides when we first phoned them from the airport.
So after arguing with the driver, we stood there for 15 minutes while this driver looked for the people that belonged to the misspelled name on his list. The whole time we kept trying to call the company’s office, and they just will not answer the phone.
While this is going on, the van is packed with other passengers waiting to leave. We tried to call the company several times while this was going on, but the office wasn’t answering their phone. Meanwhile the driver kept calling his office saying he couldn’t find us even though we were standing right there!
The van was a no thrills van that would have been ok if they didn’t pack so many people into it. Very uncomfortable ride.
Then when we called to cancel the round trip portion of our travel they wouldn’t answer the phone. Trust me, pay the extra money and get a real shuttle service. Would not recommend at all!