Hotwire Communications

This is the only TV and internet provider in my building (Miami-​Loft II) I guess some money it’s involved with the ppl who take decisions because it doesn’t make sense to Pay $ 50 per month just to have an internet slower than my cellphone (5 mbps)… Or you can pay $ 30 for something cheaper 1 mbps (it’s for real). BTW, they charged me installation fees, when everything was installed and the technician just called to the operator to activate the service. I guess all the buildings that have contract with this bad company, it’s because someone it’s getting money to allow Hotwire Communications ripped off his clients.

Hotwire communications has to be the worst internet service in the USA. My apartment complex of over 300+ plus units started a petition so they could take them to court to get them out of here because their service is just that bad. There are way more reliable companies out there. We had an outage and was given 2months free. We never received the free months in fact they disconnected our service because we thought we had gotten 2 months for free via customer service when in fact they continued to bill us. So now when we call, because our apartment complex is trying to boot them out, we get rude service. FYI my husband and I refused to sign the petition, because we didn’t want to get involved in the rubbish. Stop being mean and rude to everyone from Landmark at mountain view. Please and thank you. Not everyone tried to boot you out.

I have had TWC, Comcast, Road Runner, and FIOS. Hotwire is by far the worst! Installation guy been here 3 times and can’t get TV or internet working. The system shuts down every 5 – 9 minutes when you are watching a show. The wifi is horrible even when I bought a new router. And they don’t have CBS on demand! Like what? Customer service cannot do anything at all.

Received billing for services allegedly signed up for over a promotional period, and Hotwire communications refused to correct billing. According to the company, I elected for additional services (I did not) and, after a promotional period, escalated fees were charged associated with that. Received no notification of these additional services and/​or the termination of the promotional period, was unaware of any of the subsequent billing due to travel (I.e. As a result I also did not USE the services) and the company refused to correct for the overcharge.

garbage customer service
if i could give this a zero i would.
it is sad that the billing specialists have zero problem solving abilities.
i have had a past due bill for the past 5 months with these people for a landline service they never even installed! come on!!! what the hell is this???

No words, awful. They are billing me for a phone service that was free. Disgusting service!

Hard to give anything above a zero when after numerous tech visit, waste of my time, and their internet does not work half of the time

Hotwire has the worst billing department of all of the cable type service providers. My bill doubled in two months and more than tripled in the third month. The bill representatives have been unable to tell me exactly what my bill will be next month. Our HOA got free land lines for twelve months but in month 14 the charge escalated to $ 38.36. I asked when I was paid up till and then I said on June 14^th please disconnect this land line (about a month away). Today they disconnected the phone despite it being paid until June 14^th. The service is spotty but the billing is worse. I would tell any HOAs that are considering Hotwire to look elsewhere for an alternative.

Although Hotwire would not be my first choice for a cable carrier. Monica assisted me today with terminating my service (due to move) and was very courteous. Thanks Monica!

If I could give a Zero rating… I would. It’s been three years with off and on service with my internet, cable, and phone service.
We had a customer service agent assigned to our building. We live in Neovertica. She was nice and at least tried to help. Well she told us she quite. Not surprised.
Call in almost every month for constant DAILY PROBLEMS. Never gets resolved.
I called today and spoke to a «Manager»
Her name was Radica.
She was unsympathetic to say the least. Only gave us a $ 20 credit for CONSTANT INTERUPTED SERVICE. She explained that I could not speak to any upper management. She was it. NO HELP AFTER THREE YEARS OF PAYING FOR ALL OF YHERE TOP SERVICES.
If Upper Management reads this review. Please help me… sounds sad but after three years of this I’m desperate. Work hard for our money… so so so sad seeing it go to waste.

In a large condo, fiber, TV, tele, Internet.
Excellent experience all around. Completely problem free. Very few service calls in building.
Surprised by these poor reviews.

I wish you could give them zero stars. The absolute worst company to ever deal with. I wish condos would quit using them and realize how horrible they are. They never return your calls, the account reps are not knowledgeable, and they aren’t helpful. I have to use them but if I could pay 10 times the amount to switch to a different provider, I would do it in a heartbeat.

If I could give these criminals lesser than one star I could. I’m an unfortunate victim of living in a condo complex in which Hotwire is the only option. They charge $ 60 for 15 Mbps speed but that’s not the worst part. The service is slower than dial up. It’s so bad here that kids in the complex are spray painting graffiti for them to «fix the Internet.» Do yourself a favor and avoid this company and never live in a place where it’s forced upon you.

I have been a happy customer of Hotwire Communications for 5+ years. My community (Bella Vista) has had no issues and a stable internet connection, phone service and TV services. I recently decided to order the new Blazing FASSSTT 1Gbps Internet service. The entire process was seamless and I am now rocking one of the fastest Residential Speeds on the Planet (
) (The USA has lagged behind the rest of the world in regards to faster internet speeds and with the growth of 4K TV streaming, multiple internet devices in the home and more people working from home a superfast internet connection is a must these days).
Hotwire Communication engineers, customer service agents and sales team were second to none during the entire process. Keep up the great work!

I live in A community Pines West of Oakland Forest. I’m a new Customer and requested a Technician which should be able to install 2 HD Boxes plus Internet plus DVR HD Box. Now the Technician came and the DVR, Internet and only 1 HD Box in my Masterbedroom is working. The other HD Box is not working. The Technician came out 2 times and left the last time not finishing his work again. Again I’m new and I gave them a chance, but the Service needs improvement. How can a Technician not finish his work??? Unbelievable!

For the whole year of 2015, my services have been horrid. Blotches on my screen, freezing, total signal loss, Internet slowing down, horrible upload speeds, and the worst customer service ever. We were supposed have new services by the first month in 2016 and what do we get? Some «representatives» sitting in the lobby texting and messing around on laptops all day claiming to sign up new services. Worst company ever. I cannot stand their customer service always lying and saying they can fix something that they cannot. Every customer has a PHONE NUMBER. Just call everyone and sign them up and get the services changed already!!! Every single other resident I bump into with Hotwire has the same issues! They always reply to my reviews like they can fix their issues but they DONT. Even the gym has issues with their tvs.

***PLEASE GO TO
TO FILE A COMPLAINT AGAINST HOTWIRE COMMUNICATIONS WITH THE FTC***
I live in a condominium community where residents cannot choose their own internet company. Our Internet Service Provider (ISP) is Hotwire Communications and they admit that there is not enough bandwidth to support the number of users for our one-​hundred and twenty units. Residents either cannot get online, are kicked offline, or experience intermittent service when trying to use the internet. Meetings with the company representative only produces repetitive rhetoric citing reasons (excuses) why the appropriate service is unavailable to the community.
One of the local competitors is currently offers 150 Mbps speed for $ 60 per month. We are paying $ 65.00 per month for a max speed of 15 Mbps which is more than 10 times slower than the competitor. However, we are locked in a contract with Hotwire Communications until 2018 with no option to obtain service from other ISPs.
In addition, it was recently brought to our attention that homeowners have had tenants refuse to renew leases due to this problem. Hotwire Communications’ inferior service has diminished our community’s reputation. In today’s business world, many of our residents are required to work from home full-​time, part time, or after hours. An impossible task due to constant, severe latency or downtime.
Also, hardback textbooks for our county have been replaced by online modules for elementary students and during the 2016 – 2017 school year, middle schools will move to the on-​line format. Now, community’s children are being affected as they are unable to complete their school work online. This is inexcusable!
We are requesting all affected residents in our community to file a complaint with the FTC. If you or your community are experiencing similar issues, we ask that you do the same.
***PLEASE GO TO
TO FILE A COMPLAINT AGAINST HOTWIRE COMMUNICATIONS WITH THE FTC***

I’m forced to have this terrible company as my cable thanks to my building. They had us «update» our service with him. Update = lose all the main channels. To get the channels back it costs the same as premium from other companies. So basically you get bad cable and if you want basic cable you have to fork up the same amount for premium with another company. The Internet is the worst. I’ve had better internet in my village In Ukraine. Sometimes things don’t even load so I just turn off the internet and use 3G on my phone. If you’re an online gamer, your games won’t start up because the Internet is so bad that the game reads «no connection.»
Customer service on the phone is nice. But technician is hilariously bad. This poor guy was fighting on the phone with his girl while installing my cable. I told him I was running late and if it was going to take any longer and he seemed irritated. Said he needed to get something from his tools. He came back 15 min later with a can of Coke instead. I’m pretty low key so I didn’t say anything but I was laughing from how unprofessional he was. Hoping my building changes service but I doubt it will be anytime soon. I will praise the day I can get normal service again with normal channels and working Internet.

worst service ever! i’ve never been more upset with a service provider. called several times, had to take off work 3 times for them to come and install my phone, fix my cable, & internet, they ended up of those 3 visits fixing the cable and were unsuccessful at the internet as it cut out just after they left and said the phone installation wasn’t documented in my case, despite how many times i called to confirm.
don’t waste your time, buy a package with someone else, these are the worst providers. they never told me the cost for installation until i asked, the technician was extremely rude and when they apologized for the inconvenience, they told me i’d be priority for a next day appointment and never called back.
awful, awful, awful!

This is the worst TV/​Internet provider ever. I am just so pissed because they are the only option I have in my building. Is this a mafia or what? I pay for the 250 channels package and I do t get to watch the ones that are included in that package (ripoff). My signal went down and the first appointment I could get for a technician to come over was a week later (???). That meant being with no TV for a week. They told me they’d reimburse me for the days of no service. TGATS NOT THE POINT!!! I get a service because I want it and it’s unacceptable that they let me without it because they don’t have techs available. What a scam!!!

Worst company, worst service, worst customer service. Moved in December 1. They «weren’t able» to get a tech out until December 9 to setup my service. Since then my cable goes out at least 2x a week requiring me to reset the box OR call customer service which ALWAYS takes at least 30 minutes in which they never solve anything & I’m forced to wait for a tech to come out and fix it. In addition, my Internet goes in & out throughout the day. They don’t keep track of your complaint calls. They don’t keep track of which tech comes out. Today, while calling about my service being out AGAIN they informed me I had a past due balance BUT I have never even received a bill. This has been the worst cable & Internet company I’ve ever experienced

Simply Terrible. I have them because it is the ONLY option for my building. My cell phone data charges are through the roof because the Hotwire «service» goes out all the time. If you call be prepared for a lifetime on hold only to be told they «will look into it» etc. If you have a choice, use anyone but Hotwire.

They royally blow. 360 condo.
The TV service it’s not even worth mentioning my Association pays them for the crappiest TV service ever it is so outdated that you have to go to channel 3 for a half hour to figure out what you want to watch first, so I do have an ugly antenna outside to get proper TV. But my biggest issue and most important to me is that I work from home and their internet speed it’s horrific. My building is somehow litigating between Atlantic and them and it’s been 4 years already this nonsense

Yet another billing problem with these guys. No one cares in customer service. we received $ 282 worth of charges for a service that doesnt even work. even the technicians agreed that we were not receiving the gig that was promised. at least 9 people have been to our house and we rest assured that the bill was taken care of. of course it is not. The HOA that we are in, it looks the technicians just were just hired off the street. Another hour or 2 on the phone with a majority of it being on hold and still no answer. Unbelieveable
How does this company stay in business. They are just like Brandsmart.
and by the way. they offered me a 50 credit after they did their «research» doesnt anyone document anything in this company.
If you have the strength to keep after them, they gave me 6 months free of Starz, however, it will take 5 days to activate. really? if I call direct tv, they will flip the switch and I will have it immediately. These guys call themselves a technology company. and yet their methods are archaic. My wife had to call them to remove autopay and the idiot service person said, we recommend that you do not do autopay.
I will be reporting them to the BBB

Worse than one star. When the guy came to install my cable box, he was three hours late. Even once he was here, he disappeared for 30 minutes because he said he needed to return a cable to someone. Additionally, a member of their customer service team hung up on me after he was unable to explain my service outage. Overall, they’ve provided a garbage experience, and if given the choice … I’d stay far away.

Time Warner and Comcast are the most disliked companies in America, that’s only because most people never encounter hotwire communications. I’ve called them almost every day for two weeks and as of now I still don’t know if or when they will show up to install my service. Pathetic customer service, and from what my neighbors tell me even worse performance.
Just an update that after another week of broken promises I still have no Internet, TV or phone service. Shocking service
A month later, still no service. Worst company I’ve ever dealt with.

Like so many others, my experience has been truly awful. I signed up for new service on December 12, 2015 and was told my installation request would be escalated so that I would not have to wait two weeks for an appointment. Needless to say, the expedited installation never occurred and no one ever called me to schedule an installation appointment.
Fast forward to today. While driving back to Miami from out of town, I received a call from Customer Service informing me a technician was at my apartment to install my service! Imagine my surprise, as no one from Hotwire ever called or emailed to schedule an appointment (despite the representative’s initial insistence to the contrary).
The customer service rep was eventually apologetic and said she would speak to dispatch to see if they could come back later today to complete the installation. She assured me that she would call me back to let me know either way, and to reschedule the appointment if it was not possible to return today. She even verified my call back number.
Needless to say, she never called back and I will likely have to wait another two weeks-​making it a full month-​before my TV and Internet (which is contracted with the building) are finally installed and activated.
To put this in some perspective for people, I just returned home from more than a year in Afghanistan. Afghans don’t take this long to install Internet in Afghan homes, and they barely have electricity!
If you can avoid using this company for your TV and Internet, do so. For if they’re this awful when you’re a brand-​new customer, imagine how lousy they are after taking your money…

Management associations need to stop supporting this horrible «communications» provider. I understand that every cable and satellite company has their downfalls but the only reason this company is still in business is due to the housing/​condo associations that enable them. The Internet is slow, I am paying for 50 Mbps and averaging 25 Mbps. The sports channels broadcast in HD 3 – 4 days per week. The On Demand isn’t too bad if you have a lot of time to waste. Long story short, I am moving from the building I live in just to get rid of Hotwire.

The service consultant that received my escalated complaint had my number wrong, causing further delay with no fault to Hotwire at that point. I was able to speak to somebody directly who was understanding and has credited me for the missed appointments. She confirmed that she would escalate my concerns over their service appointment system.
My actual cable/​internet service has always been fine. Getting help was the issue and that has been addressed by Hotwire, making me a much happier customer.

This is a follow up to my last two reviews. Hotwire had promised two months credit for previous problems. After several months and many calls and chats, I finally got only one month credit followed by full billing the next month.
New problems. Internet… never was dependable. The past few weeks it stops at least a dozen times a day. Always server problems, not my connection. I need it for my work and often miss deadlines because of awful service.
TV-​For weeks, several of the channels in our premium pkg disappeared along with channels we added and pay for and TV guide was rarely available. They promised two wks credit, didn’t get it.
Cannot wait to for the Hotwire contract with Golden Lakes Village to expire and I can lobby fellow owners to dump Hotwire.

It has gotten worse. I have supplied my contact information many times to Will Burke, I get nothing. I was out of town and nothing recorded because the service was out AGAIN. Worst company ever. Constant lies, broken promises and failure to deliver services that were paid for. I was offered 10 days credit, $ 13.16 on a bill of $ 93 per month. I am FORCED to use this company as it is built into my HOA fees. I now know how it feels to be robbed, burglarized, stolen from. disrespected, etc. etc. etc. NEVER NEVER NEVER use hotwire.
Internet went out again on Monday November 16. Called and was told that there was no outage, which was a lie as the entire street was out. Service tech made it out Wednesday at 1pm and he told us that he could repair the problem, someone from Orlando would have to come out. Friday I get back in touch and they send the tech out again ad he tells me he came back Wednesday. If he did he didn’t knock very loud, he didn’t leave a note and no one followed up with a phone call. He takes my modem out of the house, comes back and said he had to manually reboot it. He claims the street was repaired Wednesday and not sure why my service or my 18 neighbors service never came back on line.
Hotwire has finally agreed to meet with us homeowners. The meeting is late afternoon Wednesday November, 25^th. How nice of them to meet with us on the second busiest travel day of the year when most people are either entertaining guest, picking up guest or traveling. Again I will say this is the worst company I have ever dealt with. I fight with every ounce of my being to see them bankrupt.

Hotwire is the only provider in the Neo Vertika Condo building in Brickell because the developer signed a 10 year agreement when the building was new. I am writing this review from my phone as my internet service is not working.
My experience is that Hotwire doesn’t care about its customers, the quality of its products or its service. They are also poorly run administratively with few of the capabilities one would expect from a reputable company providing communications infrastructure. It treats its customers like they have no choice because in fact they don’t. Its sad that Hotwire pisses on its customers instead of doing the right thing. I’m sure they are laughing at their offices now.
I can only advise customers in Neo Vertika that as soon as additional providers become available in 2018 leave Hotwire and don’t sign any contract before.
Internet service routinely drops in my condo. When I call to report it they make me go through a moronic trouble shooting process designed for people who know nothing about computers and networks. It involves me removing devices between my computer and the internet connection like the router. They think it’s an issue with my stuff. I work with computers and its stuff that I always check before calling but they don’t listen.
At the end of the day I push them and the problem has been on their side every time out of the five or six times this specific issue happens. A node needs to be reset or it needs to be escalated to a level two.
Having had att and other providers I’m used to having 24 hour support at least when it comes to problems that can be fixed remotely. Not the case with Hotwire. At Hotwire they create a ticket and if its the weekend it can take several days. They often make a mistake and things get delayed even more. If you don’t proactively follow up every six hours your ticket could take weeks. The people who work there never go above and beyond on their own accord. The best one can hope for is that after serious prodding they do their job.
It is beyond belief to me that a building located in the center of a highly developed major U.S. city doesn’t have reliable high quality internet service with the option of fiber optics and or multiple providers. Its actually a disgrace on management.
Anyone reading this if you have options other than Hotwire communications take them if you value your time and money and want to have a decent experience.

There should be an option for zero stars. I was on travel and used hotwire to book a hotel in LA. I was told the confirmation would be sent to my email and the hotel was a Hyatt. Waited, waited, and waited. Called their support and they told me, the transaction did not go through. On my statement, there was a charge for $ 1,200. I informed them, they said I was wrong. I offered to sent them an email with the charge, they asked to call the bank at 7:00PM at night! After talking to ten different people and not one of them listening, I called every Hyatt in the LA area to see if I had a reservation.
In addition, the discount amount stated was inaccurate. It said it was 30% but it was more like 10%.
I will never use this service again! I wish you all luck!

This is not my first review and still one year later the service is just as bad. They just sent a Tech who never made an appointment had none of the right equipment. All I want is the service I pay for but cannot seem to get it service works when it wants top. Hello guys it’s now Sunday night the27 my dome miracle I got his number no idea how it’s Sunday night12 16 ervice is down thinks I should pay them I’m contacting an attorney in the am mr Hagerty sorry I woke u up. Unilocal people this is all the truth for the last year or whatever it may be I paid for service that works when it feels like it
l
ambien
Once again NO SERVICE they showed up yesterday without an appointment I was around the corner tech felt the software needed an up date so he did and once again the same awful servive
Not even sure how to express this… Three days a big shot out of Philly promised to call me never did service still works when it wants now it order a movie on its own. PLEASE HELP
HELp PLEASE. Friday night oct 16 even after escalation team still works when it wants to

ANY SUBDIVISION DEVELOPMENT LOOKING TO GO WITH HOTWIRE COMMUNICATIONS READ THIS CAREFULLY!
One star ONLY because their people are very courteous and all communication is in the USA (not rerouted to India or another foreign country).
Similar to the vast majority of reviews here, Hotwire is awful. They have been struggling for several MONTHS and more than 10 trips to my house just to get my TVs to work.
Still NO TV except pixelated, stuttering, on and off sound. totally unwatchable. Oh,. and by the way… fast internet when it works, but very unreliable. I have to keep rebooting the entire system as their feed slows down to levels that many web pages can’t even load!
I called yesterday and told them I had no TV… again!
GET THIS: Yesterday they told me that the earliest they can have a technician come out, … ready???, its A WEEK out. That’s next Thursday! Uh. please!
This isn’t my first experience with this troubled firm… I lived in one of the first communities they «converted» in FL about five years ago (St. Andrews Country Club). Similar problems.
I called them again today asked to be connected to the President, or someone in the «executive suite» to explain my situation. They wouldn’t do it! It’s Friday before Labor Day so perhaps she’s with her significant other somewhere in the Hamptons, sipping a Pina Colada and watching the US Open tennis championship… perhaps on Comcast or DirectTV???
In the meantime, Direct TV is coming out Monday. Yes, unlike Hotwire, they are willing to work on obtaining and preserving customers, even on Labor Day.
These stupid «condo pep[ple» in my and other developmens fall for Hotwire’s empty promises and sign multi year exclusivity contracts thinking they will save a couple of bucks. They are stupid, stupid, stupid! You’ll be seeing a lot more satellite dishes on homes at these communities because Hotwire CANNOT deliver reliable, consistent services… and certainly stink at service turn-​a-​round times.
I guarantee the President of Hotwire will not contact me or any other person that writes these accurate and poor reviews. Why? Because the corporate leadership at this company probably STINKS!
I’ll keep these guys for basic internet and basic cable backup or if my third party internet goes out. (unfortunately, my condo has signed a 10 year «deal» with them that I’m forced to pay so I might as well use it as a back up). But otherwise, Good riddance Hotwire.
(I’m not even going to do into the long «hold» times you are subjected to when you call and choose their technical support line. I’ve experience over a half hour at times!)
If you want «nice» people with smiley attitudes they will deliver that, but you can also get that with Direct TV and/​or AT&T…
My experience is what you’ll also get from Hotwire is incompetence, unresponsiveness, and overall very sketchy, very poor service. Oh wait, make that AWFUL service.
Yes, go with Hotwire if you don’t care about watching your TV or having a consistent internet feed. You might save a couple nickles.
But if you want GOOD service, consistent high speed internet, and a decent TV signal that works most of the time… AVOID!!! Go with Direct TV, ATT or Comcast. (And avoid moving into any community or apartment development that has «Hotwire» as a provider.)
Hotwire, you are pretty bad!