Frontier Airlines

Seriously the rudest woman for boarding. Can you hire a bigger bi&$% to ruin Christmas morning? There’s a way to talk to people and clearly this woman has no respect or professional. Then we board over 35 late and we are rushed by ride flight attendants because the plane us running behind as if it’s or fault they can’t get their $hit together.
For the money we saved not sure it’s worth the hassle and headache.

Worst Airline ever they make spirit look good. After a great weekend I arrived home to a bag stinking and clothes soaked with jet fuel. As a former AirForce firefighter I distinctly can recognize the smell. We called «Gerald» who handles baggage claims he proceeded to speak rudely to my wife and would not accept responsibility the destroyed luggage and clothing. She even offered to bring the bag to the local airport for inspection «nothing». I asked him for a tail number so I could at least notify the FAA that their is a frontier plane flying around spewing jet fuel. It was a big shock when Gerald hung up the phone after refusing to give it. So moral of story spend the extra money on a reputable airline. Just think If they have fuel leaking and cannot address little petty issues with customers, what kind of mechanical issues are being bypassed? Scary 0 stars !

Flew from Miami to Chicago, flight attendants were nice. Ticket was cheap, but at check in got the charges for carry on and seat selection. The first 4 rows are worth the money. They had nice leg room. On the way back we chose row 5 sitting cause it was $ 25.00 cheaper. Row 5 was also pretty specious, but not as nice as the first 4 rows.
Overall a good experience.

Zero stars… lost my luggage on a two-​hour direct flight. How does that happen in this day and age? Suffice it to say, I will never use your airline again!

It’s pretty easy to have a good flight if you do your homework. That is for the things that you can control. Your base rate allows you to bring a personal item 18×14×8. Anything bigger may be considered a carry-​on and you will be charged accordingly. You would be surprised that you can pack much less than you think and be fine for a weeks stay. Flying ultra-​economy comes with rules and a mindset change in order to have a good experience. For reference, I am 6,3″ and 280#. About the max you would want to occupy a Frontier standard seat. It’s a snug fit but acceptable for the 2.5hr trip from IAD to PBI. The Airbus 320 for this route was big, new and clean. I found the crew to be very accommodating and Pilots were professional in their communications. Both flights were on-​time with no drama and plane was full on both flights. Expect to pay for everything extra and if you don’t get charged for something then that is a bonus :). FYI, Today I could pay $ 175 total for 3 people round trip using the $ 20 off code they just sent me. Crazy… Currently Frontier only flys to West Palm from Dulles/​DC on a seasonal basis with their last flight being April 28^th. That is for the 2015 schedule. Not certain when that will start back up again for the Fall. Lastly, expect that there could be delays. That is why there are airport bars and Tv’s. Frontier is not the only airline that experiences delays. For my money Frontier is a no-​brainer. It’s safe, clean and affordable. Do your homework. Go to the site and get acquainted with the various charges. Think smart and you may save yourself money and potential frustration. Then you can brag about your positive experience vs the other. BTW. I have flown this route 3x this year. All same experience.

AWFUL!!! Waited an hour to talk to customer service and she was totally useless and unhelpful. The her supervisor MARY was so rude!!! They are the worst never EVER flying them again. Nightmare. But you pay for what you get

Wish I could give them less than one star. Employees are nice but airline customer service is absolutely terrible.

I wish I could give them no stars. We are stuck in west palm beach for three extra days as they can’t fly us out any sooner. They claim the plane was coming from the northeast and that the air ports were closed on 2 February. We were scheduled to fly from west palm beach to Washington dulles. Well needless to say we are stuck as all the other parents with children. Frontier was not offering any consideration and we were told they owed us nothing but a flight whichthey could get us out which was 3 days later. I decided to book with another airline and I will be going to another airport in the Washington area. Frontier nickel and dimes you to death and they have lost me as a customer especially I have been on hold for 70 minutes with customer service. Be wary of cheap deals! This airline is bad!

They catch you with low ticket cost– but then provide you with all the fees. You have to pay for every bag including carry-​on bags. The checked bag is cheaper than a small carry-​on– this makes no sense! $ 30 for carry on $ 25 for checked. Do it online and they will take of a whopping $ 5. If you try to pre pick your seat 9 a regular standard coach seat) that costs $ 8. You are better off flying with an airline where the ticket is a little more expensive because in all you don’t save any money flying with Frontier.

Stupid airline

Worst experience ever. Flight from Cleve to Ft Lauderdale delayed by 5 hours and flight from Ft Lauderdale to Cleve a week later was canceled. Never in all my travels have I had to deal with such hassles. And purchase food and soda? My choices were chips and beef jerky for 7 $.Do not fly this airline if you want to arrive on time… if I could give half a star I would

Cheap air fare. That’s about it. They will nickel and dime you for everything and expect cancellations and delays. You get what you pay for. If you have time and no luggage than this airline may work for you.

If I could give Zero stars, I would. Terrible airline. They trick you with low airfare but then add lots of hidden fees. And the counter at FLL airport does not open until 9 am for a 11 am flight. I see another bankruptcy in their future!

Not a big time frequent flyer, but Frontier seemed like any other discount carrier. No frills, everything cost extra if you want more. Looked over their policies and prepared accordingly, i.e. bag sizes, weight, extras like leg room, drinks so there weren’t any big surprises. I understand they had been going through owner changes a while back, and maybe that caused some problems in the recent past. I’d fly them again.

First time flying with Frontier. No complaints. I got the classic option. Seats had way more leg room than other planes I’ve been on. Flew from Trenton to Ft. Lauderdale. It was a smooth flight.

NEVEREVER AGAIN!!!
this airline is horrible! On a flight back to Denver… the 1^st plane had «an issue» wait for another plane… board that plane to sit and wait on the runway for over 1.5hrs!!! due to the following… one passanger throwing up, waiting for clean up. THEN a mysterious light wasnt working on the plane, wait for delivery of light, and installation of light. THEN wait for take off.
NO ONE told us what was happening… we had to keep asking. NEVER EVER AGAIN it was such a waste!!!

What a horrible experience! This airline is much more concerned with their ridiculous policies than helping their customers. I arrived at the airport one hour before my domestic flight, which is standard, and assumed that i had plenty of time to get to the gate. i had already checked in and payed for my bag online. i took my time getting to the counter and did not rush to the front of the line when i arrived. no «last call» announcements were made, so you can imagine my shock when i was informed that i missed the bag check time by ONE minute. can you imagine someone telling you with a straight face and no apology that you cannot even attempt to board your flight, because of ONE minute?! i am a seasoned traveler and have never heard of such insanity! I believe multiple solutions could have been offered– send the passenger and bag, and if they don’t make it to the gate in time, rebook them; allow the passenger to carry the bag through security and check it at the gate; book the passenger on a different airline; if all else fails– at least apologize!!! Such normal solutions are standard policy with other airlines– I was once told at delta checkin, «you’re late– we have your bag but u better run to the gate.» At least attempt to help your passengers! I watched the person that was in front of me in line head toward the plane. theres no reason why i shouldnt have been allowed to go with them. Frontier told me that checking bags at the gate is not permitted. Guess what? I was rebooked to another flight 7 hours later and what was happening at that gate? The same supervisor who lied to me that morning was asking passengers to check bags at the gate! Additionally, the staff do not wear uniforms– the supervisor was dressed like a 16 year old headed to a football game. Due to their lack of professionalism and customer service, I was 8 hours late to my destination and wasted at least $ 150 having to change my transportation arrangements. You get what you pay for. I will never fly Frontier again. Both flights (FLL-​DEN and return flight) were delayed. On the first flight, the button to lean the seat back was broken. On the return flight, the overhead reading light was broken. The only positive is that the flight attendants on board were cheerful and they brought drinks often.

I flew with Frontier Airlines, departing from Ft. Lauderdale for the holidays. The cost of the flight couldn’t be beaten, it was only $ 85 before taxes for me to fly from FLL to the northeast US, with a layover in Milwaukee.
Flights with this airline were both uneventful, which is a good thing compared to the frustration of flying with some other airlines. Seats on both planes were comfortable and there was plenty of leg room, though there is no entertainment available at all on their flights. The first flight I was on lasted 3 hours and 15 minutes (Lauderdale to Milwaukee) and aside from their airline’s magazine and the usual Sky Mall catalog, there was nothing like in-​flight movies or music in the arm wrests to keep people from becoming bored. That being said, what does one expect for $ 85? The only other thing that could be considered a bit of an inconvenience is that this airlines’ hubs are in Denver, Kansas City and Milwaukee, none of which are really conveniently located for travel to or from any of the far north, south, east or western parts of the US, especially considering that nearly all of their flights are routed through one of these hub cities.
Aside from that, as mentioned, everything was good, and the cabin crews on both flights were friendly and outgoing. This airline, though it offers low cost fares, does still offer complimentary beverages, and offers complimentary chocolate chip cookies rather than bags of peanuts or pretzels. Both flights I was on did take off late, one of them took off 20 minutes late, but both arrived at the destination city nearly on time.