Freedom Auto Transport

Freedom Auto Transport shipped a car that I bought from NY to FL. There were no delays and the car was in great condition when it got here. I will be using them again to ship my cars in the future. John was very helpful and the few times I called in I always got help right away from everyone else.

We used this company a few weeks ago. Found them on
. We never transported anything, never used the site before but we needed to transport a car in a hurry. Did quick research and found they have various locations. They’re not registered with the BBB in terms of getting a letter grade but the site did have some information on them. Ultimately, our web research on them and came up with just OK reviews. Please note they are «BROKERS» so they contract out work.
Anthony Pravata was our agent. There are two other gentlemen that are agents as well. He was attentive. Yes, we kept calling him however, I give him credit. He returned our calls and trying to he stuck to his guns, making sure we got the price closest to his original quote. Originally we were quoted by him, $ 400 from Fort Lauderdale, FL to Dallas, GA. We ended up paying $ 425. We called him on Tuesday, did the reservation on Wednesday evening and the car was picked up on the Thursday morning as promised and on time.
Our transporter was Joel. Just to give you an example of his route, he was going from Macon, GA, our stop, then South Carolina, then New Jersey. In all honesty, he was very pleasant. The problem was his estimation in terms of time was way off. The car was supposed to be delivered around 6:30 am. It didn’t arrive until about 3:30 pm. Now, during that time we were in constant contact with him but this is to show an example about his estimation of time.
Would I use them again? Yes, I believe so. It was not a bad experience. They were professional, quick (give or take), the car was delivered safely, car key returned and delivered without a scratch.

Bought a car in Wisconsin and wanted to ship it to NYC. I was told by a dispatcher «Jake» that the vehicle would arrive on a Friday, no problem, I took off of work expecting the car to be delivered. I call the dispatcher and he tells me that the vehicle would be able to make it on Friday because of a discrepancy. I asked Jake for a discount because of my lost work day. He said he will «try his best». Today is the next day (Saturday) and I called no answer, there was no update (meaning I will have to take off of work on Monday) I called the main number and left a very detailed message. This company needs to have a customer service hotline. There is little to no communication within this company. I’m very dissatisfied with how they do business.

I used this company a couple of years ago, and it went very smoothly. More recently, it was a disaster. With the exception of one helpful employee, everyone else was terrible with communication. Though I’d been given a pick-​up date, they moved it one day early at the last second. I left work early, cancelled my evening plans, and made sure I was there with my car ready. The driver was unable to make it, which would have been okay if someone had bothered to tell me about it! I called every number I had available to me and I could only get ahold of one girl, who said she would call me back, but didn’t. She even admitted to me that she’d forgotten to call me back after learning my driver couldn’t pick up my car until the following day! I waited for over 2 hours for a driver who was never coming.

I booked with them, and they quoted good rate. But their response is very very poor. They don’t call back. They went over 1 week beyond my shipping window, even then they don’t seem to respond back… They came back with $ 200 expensive option than quoted which is ridiculous. Don’t recommend them at all!

This company gets the driver/​truck and gets paid a portion of the total cost– not great communication and were several hours late to get car. Car delivered safely. Confusing about delivery time too. You get? U pay for– process was not stress free. Second time– driver very rude

OK let’s start by saying Freedom got the job done! They were honest and told me exactly what they could do from the beginning. I shipped my 05 GTI from Ft Lauderdale, FL to Irvine, CA it took 6 days from the day it was loaded, the driver was GREAT and made contact with me before pick up and before delivery. My experience with Jon and everyone that helped me at Freedom was top knotch. I would highly recommend them to anyone shipping a vehicle.

If you want excuses and no service? Use this Company. They subcontracted with a company in San Diego that tried to con me out of more money then I had agreed to. TERRIBLE at returning calls and answering phones. 2 weeks later and they STILL have my car keys? Now, that would be nice if I could get those back! They were however VERY fast charging my credit card.