Car Transport Express

Police, Lawyers, car held to ransom, Rude do not use!!! Late collecting, delivered car 8 days late!!!
The car was late to be collected. They tried to deliver the car early knowing that no one was available, they proceeded to store it and would only release the address if I deposited $ 800 into a midterm account. The recipient was suffering from a heart condition and it took 8 days before they would say where her car was kept. It is now in the hands of attorneys.
DO NOT USE THIS COMPANY!!! Car arrived in awful condition, driver had used half a tank of gas.

No issues here, moved my car from Houston to Plantation, FL just fine. They were able to pick up my car a little later than originally discussed because I had to work later I appreciated that. Thanks for all your help, love having things go smooth.

DO NOT USE. He was suppose to pick a car up for
Me in Colorado and bring it to Texas on Monday July 6. I talked to him Monday morning and he said we were still on schedule. Never heard from
Him again. He took the deposit and ran basically. I have contacted the bank and reported him. Very unprofessional and should be in jail.

This company is just like all the other companies… They lure you in by claiming they are a carrier company with their own trucks (Lie #1-​They may have a few trucks but the majority of their ships are through the broker system just like everyone else).
I Scheduled a move from CA to PA (hugely popular /​easy route). I scheduled the move a week in advance and was very firm with wanting to be in the state when my vehicle was picked up. I was flexible with pick updates but Caesar gave me a 2 day window of 6÷5÷15 — 6÷6÷15. I called on 6÷3÷15 to confirm pick up and was told the truck just arrived in Cali and would make the pick date of the 6^th (Lie # 2– The 6^th came and I called around 3pm getting worried and customer service said the truck was running late and not yet in Cali but would be there to pick up my vehicle before the 6^th). Customer service told me he would call me back if anything should change (Lie #3– customer service never called nor did a truck show up on the 6^th). So I emailed and called caesar on the 6^th to to let him know I was getting the run around but my vehicle wasn’t picked up.
The 6^th came and went So I called on the 7^th but there was no answer from Caesar or customer service. so I called today (6÷8÷15). And Cesar picked up shocked (I called from a diff phone so he probably thought I was a new client) and forwarded me back to customer service who said oh there is a problem with the truck that’s why they never picked you up but we will be there today (lie #4– highly doubt they will arrive today because he asked when do I leave and I told him and miraculously the departure for me is the same time the truck would be there to pick my vehicle up)
Over all not happy with the service primarily because of the lies. I specifically asked if they were a broker company and was told no they only use the dispatch system for hard to reach moves and my route was a popular move. Plus they picked my two day window and essentially lied all the way up to the scheduled pickup date and still didn’t show.

I just recently purchased a hybrid from another dealer in another state due to the fact that the one with the features I was looking for are extremely rare and hard to find. Car Transport Express was the company that the person handling my sale recommended to me due to the lowest shipping quote they could find. They require a deposit prior to booking and then you are charged the rest when the vehicle arrives. After the purchase was complete, the vehicle was picked up in 2 days based on their availability. It took a week and a half for the vehicle to arrive due to the fact that it was coming from the East Coast. The main issue with Car Transport Express is that the customer service can be a hit or miss at times due to the fact that there were times I would call and no one would pick up or I would have to call a different number of theirs to reach someone. Also the lack of flexibility due to my work schedule and the uncertainty of a firm delivery date. Lucky enough I was available to retrieve my vehicle in the condition it was prior to leaving the dealership. For C.O.D. (Cash On Delivery) your best bet is to have cash on hand. The process was fairly easy and seamless. The price I was quoted for was fair and reasonable. This company will work for you if and only if you will have decent availability for the duration of the shipping process.

Just had my Baby shipped from my parents house in Tempe, AZ here to my home in Fort Lauderdale, FL. It was my first time shipping so was pretty nervous since its a classic Impala, but it was picked up and delivered on time. The price was reasonable not the cheapest or the highest, but the customer service was great and friendly. I would highly recommend this service to all my friends and family.

Our BMW was picked up early and was delivered on-​time! Their customer service is top-​notch. My experience is night and day compared to the other reviews. I’ll certainly use this service again.

This was the first time we shipped a vehicle, and we shipped from Boston to San Francisco. The process was seamless and easy!

Please do not use this company! We had the most horrible experience. The driver threatened to hold our car ransom if we didn’t pay extra «fees» that we were unjustified and not told about before hand. When we contacted customer service they basically told us it is up to the driver and did not help us in any way. They are unprofessional, unreliable, and completely careless towards customers. They were so nice and quick to get our business, but once they got paid they did not care about the customer. We felt taken advantage of and would not even recommend this company to our enemies! I would give them a zero rating if I could.

Cons: Unprofessional, Rude, Careless, Untimely Pros: NONE
Car Transport Express was the worst transportation/​shipping company I’ve ever done business with, on a professional and personal customer service level. Initially, the representative acquiring my business seemed friendly, straightforward and willing to work with me, but little did I know this was all part of their manipulative way of doing business. As soon as I signed the contract with them, everything changed.
My phone calls were never returned (after leaving multiple voice mails) and rarely answered. On the rare occasion that I actually got someone on the phone to update me on the status of the vehicle, they were incredibly rude, unprofessional, careless and unwilling to help. None of the employees had a sense of urgency, nor did they seem knowledgeable.
The vehicle finally arrived, FIVE days after the promised delivery date! They didn’t provide accommodation nor compensation for the delays or inconvenience they caused me. Upon arrival, the driver said the street where I lived was «too small» for his truck to enter. In other words, the driver was a lazy, incompetent human being who clearly can’t maneuver a vehicle, let alone a truck. I’ve had 3 huge moving trucks make it to my front door, and this mid-​size truck «didn’t fit?» Due to this awful inconvenience, I had to find a way to get my car from from the truck driver.
As far as payment goes, I SPECIFICALLY asked if they take credit cards prior to signing the contract. They say yes, so I provided them with my AMEX card details, which I assumed they would automatically charge after shipment. However, as soon as I arrived to pick up my car (since they couldn’t deliver it to my doorstep as promised), they asked for the $ 925 payment IN CASH! The driver showed me the fine print at the bottom of the contract that shows this company only takes cash! First of all, what professional business takes «cash only» nowadays? Second, I was specifically told they take credit cards, which was the reason I gave them my AMEX information! Third, who the hell carries $ 925 in CASH on them?! I then was forced to make a trip to the bank, then back to my car to give them the cash. Absurd.
Car Transport Express is a company I will never use again, nor will I refer anyone to them. Don’t use them for any of your shipping purposes. Customer service, convenience, and friendliness is critical for business and this company didn’t provide me with any of it. They gave me a headache, stressed me out, drained my time and energy, and treated me disrespectfully. If I could give them zero stars, I would. They simply suck.