Bath Planet of South Florida

I went to the home show in Dade County, put in for a raffle. I got a call stating I won $ 1000. off a bathroom remodel and was asked to schedule. I explained a family member had just passed away but the representative could call in a month. The next month, she called and we scheduled a courtesy visit to show tile samples and such. A few days prior, I was called again to confirm. The latter two calls, I had to reiterate my desire for new tiling, lighting and tub. Each time I was asked if I wanted it done by the holidays. I explained I was in no hurry, but looking to have it done over the next 6 months. I gave my address each time as well. The representative, Victoria, who couldn’t have been any nicer, even explained that since I’m so far away, it would have to be later in the day. I had no problem with that. Here’s the clincher; On the day of the appointment, an hour and a half prior to the appointment, late in the day, the same gal called. The tone was very curt. She indicated they would not be coming out because I was out of area. She stated she didn’t realize the address was out of their area. No apology. So, they had a booth in Dade County, a sweepstakes winner in Dade County, but don’t work in my area which is near the zoo. A lot of red flags there. Frankly, the right thing to do would’ve been to keep the appointment, make the exception, own THEIR mistake, respect others’ time. Given their lack of respect, I would never recommend them.