Alamo Rent A Car

Wet travel quite a bit and use Alamo most of the time. They had excellent selection of vehicles with some of the best prices. The service at Fort Lauderdale was was excellent. Will rent from Alamo the next time we fly into Fort Lauderdale

I reserved Online & declined insurance coverage. Total for a full size car was supposed to be $ 131.24
When I arrived I would’ve preferred to use kiosk but I needed a booster seat.
I proceeded to the line, which was surprisingly long & took quite some time.
Standing in line with my 4 year old that had just been on a 5 hr flight was very unpleasant.
I approached counter and gentlemen asked if I was sure I didn’t want a nice convertible? The way he said it completely annoyed me. I also knew he was trying to upsell.
I’m sure my 4 year old & disabled mother wouldn’t appreciate the convertible.
Then my daughter asked for fruit snacks, I gave them to her. My child normally has excellent manners but at this point I wasn’t expecting much from her.
So I was quite shocked that the counter person reprimanded my daughter for not saying thank you. That, in turn, upset my daughter further.
Then came the dreaded insurance pushing.
He asked if I wanted it & thinking out loud said «my insurance covers it» he said «oh I can’t advise on that.»
I know that my credit card & insurance both provide coverage. So thinking I declined coverage, I thought he must’ve realized I needed to get on my way.
Gave me my papers said proceed to row 4.
When we got to end of row 4 there were two Hyundai Sonatas & a VW Beetle.
I took the keys from red Hyundai.
When I proceeded to exit very sweet girl Informed me that we were paying for a full size but that it not what we had. We didn’t have time to switch & proceeded on.
When I returned car week later to Orlando airport, I was given my receipt with $ 199.92 CDW charge.
I immediately called Alamo while heading to the flight gate. Gentlemen said he could refund $ 99 but could not refund over $ 100 & I needed to contact Ft. Lauderdale Alamo.
I called & left message. While waiting for plane to depart went online to Alamo customer service.
By the time I landed customer service had contacted Ft. Lauderdale Alamo & said they would call me.
Following day customer service asked if it had been resolved, I had not received a call but was assured I would be receiving one.
I received a call from a very nice gentlemen from Ft. Lauderdale Alamo, Giancarlo, he listened to me and then in the end informed me he did not have authority to refund & would have manager call me.
One week later I called again, no response.
To this day I have not heard from manager so I contacted my credit card company who said they would contact & handle from this point.
Very saddened as normally I never have an issue with Alamo. We rent cars frequently usually with Alamo & usually don’t have issue.

Excellent customer service, new updated vehicles to choose from, friendly people and great prices.

The past few times I have needed to rent a car when traveling out of town Alamo has provided me with a free upgrade.
The kiosk already had my Alamo info as well as my info from my flight carrier so yes the check in was a breeze.
Their system is so simplified that all you do is check in, take your paperwork and pick out the vehicle of your choice based on what’s available. My choice of full size actually left my available to choose a small ford mini van when I thought I would be picking up a Kia.
6 suitcases and 4 people, things really worked out pretty well!
Keep up the good work Alamo!

Absolutely terrible. First time renting from them instead of my preferred, though off prem, company, Sixt.
Show up and try the kiosk. «Please see a counter rep.» Only one rep who denied my reservation at 2am and basically told by the very rude, lazy, slobbish fellow, «Samir», that he didn’t know or care why and «There is no one here who can help you, why don’t you go try Avis.»
I’m executive whatever status with their alliance partner, National, but when pressed, the rep insisted I must have done something wrong and had been DNR’d, «Do Not Rent». Again, I’ve never rented from Alamo and regret giving up my original Sixt reservation for the sake of an Alamo deal I’d received. No explanation from Samir, but a telephone number that was only open from 8am to 8pm.
Contacted their Twitter team and was told someone from the local office, in Fort Lauderdale, would contact me after specifically stating that I did not want to be contacted by their local management team. Still haven’t heard from them, and on second contact with the Twitter team was told that it would be handled by that particular management team as it was there issue.
I ended up having to spend $ 110 more for my Sixt reservation atop of the embarrassment, hassle, aggravation, and all around wasted time. I will never rent from these people in the future and will advise anyone and everyone, my company and otherwise, never to rent from these idiots.

I been renting all kind of vehicles out of Alamo rent a car … Service is been always excellent, from the Ctr passing through the guys that are locate it right outside to direct you where all the different vehicles are locate it and finally the guys and ladies at the gate excellent customer service good prices… Looking forward for my next trip next Monday already made my reservations!!!
Thanks Alamo

Very happy with the service, they didn’t have any compact cars available so they upgraded us to midsize no extra charge.

We rented from Alamo for a week in May and it was flawless. Car was great (love the ability to choose car from category in airport) and staff was helpful and friendly. Return was quick and effortless. Will always use Alamo from now on.
Bill

I love Alamo. The service is always great, and the cars never disappoint. The pick-​up and drop-​off process is always simple and easy!

I rent from whoever has the best rate but based on my experience with Alamo I may make them my car rental company of choice. Alamo’s car rental counter at Ft Lauderdale was expensive with several agents available to me. The process was smooth and efficient. Provide a drivers license and a credit card and a few minutes later I was directed to the rental lot.
When I walked to the rental lot a young lady greeted me enthusiastically and directed me to an agent. I had reserved a full-​sized sedan but all they had a t the time were minivans so the agent upgraded me to a very nice sedan.
returning the car was just a smooth. I was on my way to the terminal 3 minutes after driving onto the rental lot.

The saga continues. Twice now Alamo has responded to my Unilocal Review requesting my contact info. Both times I have followed their directions (see Alamo’s response) to e-​mail them to:
. Both times I get the following response:
Your message was not received.
The email address you are using does not match the email address on the original request. In an effort to protect customer information, responses must be received from the same email address originally used to contact us. Please respond using the email address from your initial inquiry and we will be happy to assist you.
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Copyright © 2014 Alamo. All rights reserved.
They just don’t have their act together. They appear like they are concerned in their response on Unilocal but when I try to follow their directions to contact them their system fails.
Let’s see how many times and how long their response goes back and forth before someone actually reads all of this and cares enough to provide me with a way to get back to them.
Very very sad!

Always rent from Alamo and never disappointed.
I land, go to the car, pic the car I want (normally they upgrade me to a much nicer vehicle), show my license and credit card and drive away. Being from Ft Lauderdale, the birthplace of Alamo, makes me proud.

Customer service at the desk was great however they employ criminals at the drop off location. One of their employees stole my mom necklace out of my wallet. My kids all under 16 worked for family members to buy this necklace so I’m completely devastated that some one stole it out if my wallet. Shame on you and this company for not caring!

Watch Out! My family and I had a terrible experience, We had a prepaid car which I thought would be sufficient but the agent at the counter was relentless in using strong arm tactics to get us to rent a more expensive car that we didn’t need at more expensive rates

The person behind the counter lacked personality and professionalism. She did a poor job of explaining the toll road billing and seemed as if she hated her job. We waited nearly 25 mins for our car. They ultimately paid for our gas which totaled about $ 15.00. Over all, not impressed with the service or resolution for the inconvenience.
Update — I contacted customer service as they requested me to do, and heard nothing. I guess it looks good to post their reply in Unilocal to give everyone the impression they are following up. They don’t just an FYI

Good service, clean cars, but pushy on selling their extra insurance. They were a little rude to my husband after he refused their insurance when we rented a car there last week. But a good rate and overall good experience with the rental car itself. It was quick and easy to return the car when we came back to the airport.

Rented a minivan from this location to pick up family members after cruise. One way trip to Orlando to go to Disney/​Universal Studio.
Good — Short line and get to choose any van from couple rows of new ones each seems to have only a few thousand miles (I looked in 3 and all have less than 8,000 mi). Van are nicer/​newer than the one from Budget we rented two weeks prior.
Bad — Passenger area of the minivan I picked was poorly cleaned. This wasn’t visible in the dark of the parking building and my focusing on front seats. It’s obvious that prior renter was family with kids as ice cream drops and chocolate leftovers are all over the seats and door handles. Family had to use wet paper towels to clean up else might have chocolate stain on shirts and pants.
Complained about it at return in Orlando and got $ 15 credit on the receipt.

Alamo needs to teach its staff what 10 out of 10 service really is. When I pulled up to return my car this week, there were many cars pulling in at the same time. I was put in a line and noticed that another line was forming and agents were moving to that line instead of finishing my line. There were still agents working my line but it was slow. Not sure how long I waited but it was longer than I usually wait at other rental car companies.
What caught my attention was when the agent finally came to the car, she asked me how I would rate the service. I said it was good. She said «was it 10 out of 10?» And, while I didn’t react at that time, while walking away, I realized that if the agent had looked around and saw the lines and people waiting, she wouldn’t rate it 10 out of 10 either.
In order to provide excellent service, Alamo needs to train their employees on what excellent service really is. Good service is easy to achieve but excellence takes real commitment.

Made a reservation for a convertible online, checked in online, and when I got to the airport I didn’t have to make a line or anything, just presented my check-​in pass that I printed at home and got my 2016 convertible Mustang (with only 3,000 miles) in less than 10 minutes. The car was very clean inside and out, with no scratches whatsoever; oh and it took me about 2 minutes to return the car. The easiest and fastest car rental experience I’ve had.

Alamo has a bad habit of not checking in returning customers In the order that they arrive. During a particular busy session today I ended up at the end of the line while cars behind me started a new row to my right. The folks checking us all in went to that line and completely forgot about me and several others in front of me.
Not pleased. Will not buy from again.