U-Haul

Most unprofessional and unorganized business I’ve dealt with. They lost my reservation, over charged me, forgot about me, then left for the day without a notice. When I finished packing my box I had to call corporate to make sure I could leave. They made me go to another store to buy a padlock and leave the box in the parking lot. Poor customer service.

This place told me on the phone that they had the trailer I needed. I gave them my name and phone number and told them I’d come pick it up in two hours. 1.5 hours later, I showed up and not only do they tell me «because you don’t have a reservation» (which I did over the phone) I can not get a trailer due to them giving them all away, but that no one else in the area has one and I’ll be put on a waiting list for several days. I’ve used U-​Haul several times before in my past, as a military member and this is by far the worst I have not only been treated but have been put out by a company. Save yourself the trouble and stay away

If only there were a ‘zero stars’ option.
These guys are clueless. I set up a hitch install through there call center (very efficient, competent people) for a 9am hitch install today. It would take «until 10 or 10:30» I was promised. I dropped the vehicle off at 9 with a couple uhaul employees who clearly had little, if any job pride. That should have been my first clue. It is now 6:30pm and they have yet to even call me back! What’s worse, the call center people were apparently unable to reach them all day and acted as if this wasn’t unusual!
Sorry guys. I’ll never call on you again. And steer anyone I know the other direction.
And the first thing I plan to due when they finally do come through is spray paint out that irritating logo!
Next morning, when I finally was able to pick up the car, General Manager Chivas James offered to remove the labor charges. Made me think it was $ 78 discount when actually it was only $ 10. What a cheat, Chivas!

Unfortunately I had a terrible experience at this U-​Haul location. I had scheduled an appointment to have a hitch installed on my truck and arrived on time but had to wait 30 minutes before they were ready to take my keys and begin.
Once the appointment began I waited 1.5 hours before they called me up to the front. They explained that the hitch I had ordered through them had not actually arrived and therefore the team could not begin work. Before realizing they did not have the part my car had been positioned on a work stand for installation and now, they were unable to start the car and get it down for me to leave. I was invited into the shop area and spoke with a mechanic who thought he might have killed the battery by leaving the hood open. I discovered that the battery was fine and that he had simply left the car in reverse when parking it and this is why it would not start.
I put the car in park, started it successfully and was allowed to drive it out myself. I eventually left U-​Haul after scheduling a follow-​up appointment but on my way back to work I realized that my steering wheel felt different and discovered a large scratch along the left hand side. I imagine that one of the mechanics who had been working on it (possibly the larger man who was unable to make it start) had caused the damage when positioning himself into the drivers seat in his haste to move my car. I spent several hours following up with U-​Haul, waiting on hold, trying to figure out if I could be compensated for the damage to my steering wheel but unfortunately nobody was able to help. I canceled the follow up appointment and have since ordered a hitch online and installed it myself with a bit of help from a neighbor.
This has been a truly frustrating experience. As someone who is meticulous about car care I was very sad about the scratch which I now feel with my hand every time I drive. Touching it reminds me of the hours I took off of work dealing with this company that was not prepared, well trained or able to help when a mistake was made by one of their employees. I may never work with U-​Haul again but I hope this testimony at least serves others who are considering an installation of this type. I feel I did everything I could to schedule service in advance, arrive on time, wait patiently, assist mechanics and even follow up using the most appropriate and thoughtful channels first when a problem arose.

***BEWARE OF THIS STORE****
I would not use this store for anything but renting a truck and/​or buying boxes. The only reason I feel like posting this is to share my experience with attempting to get a trailer hitch installed, not to be negative. On the bright side, or a positive aspect, was that they gave me my money back in full.

It’s great because they have tons of free boxes you can take in addition to some materials that are necessary for packing

This place is terrible! I had received excellent customer service at the uhaul in my old town, and to come here was terrible. When I got there, there were four employees and no one greeted me. Only one was helping a customer. Then, when I went to the counter, the employee’s cell phone began to ring while I was talking and he went to look at it, and completely ignored me without apology. Then, I was given rolling eyes and attitude when I had questions (and I think it’s normal to clarify when spending the amount of money it takes to halfway across the country!), and was told at the end that as a «courtesy,» he wouldn’t charge me for a couple of blankets being unfolded in the back of the truck.
I would avoid this place like the plague!