Spradley Barr Mazda

Do NOT go here. Like previous reviewers said, extremely HIGH pressure. Walked in just to check out a few cars, not really in a buying mode yet — I want to take my time so as not to be screwed over which is obviously something they do not understand. I told Russell that I was in NO rush. He pushed and pushed to get information out of me and I gave him my cell number and email. He text me every few days until I asked him to stop, to remove me from the list, to never contact me again, and I blocked his number. Well here I am two months later getting phone calls and emails from him again. I am furious. I would NEVER buy from this dealership.

STAY AWAY! HIGH PRESSURE, NO TRUST AND DAMAGED CARS!!!”
I knew going in that I would encounter nothing but high pressure sales here from previous experiences but I wasn’t expecting what I encountered. Fool me once, shame on you, fool me twice, shame on me. I walked in on my lunch break knowing exactly which car I wanted to look at since I had done my research prior. I clearly told the salesman Tyler I only had a limited time so I went for a short drive. When I got back, I asked Tyler if we could look at the invoice but that I had to get back to work in 15 minutes (10 min drive away) and only had 5 minutes. What upset me the first time was he didn’t respect my time and proceeded to take at least 10 minutes to put together a quote and I basically had to stand up and start to walk out for him to come back with numbers. I ended up being late to work. After multiple text messages and emails that reminded me of a jealous ex girlfriend begging me to come back, my wife wanted to come see the car also so we could decide if it was the one for us. When we went to take the car out the sales manager John Mendoza wouldn’t let us go by ourselves to discuss without the loudmouth salesman sitting in the back seat. The reason was so that «if we had any questions, he would be there to answer them». After the test drive in the brief moments away from Tyler, my wife noticed that every single car on the lot had scratches all over them. It looked as if someone had keyed every single Mazda 6 they had or their wash crew didn’t clean their sponges first. We left shortly thereafter and decided that we would only buy that car if the price was right, which it ended up not being. We bought later that next day from Courtesy Mazda in Longmont, and they treated us so much better. No pressure, full trust and they earned the sale. A car dealership has to foster every sale through thoughtful consideration of the customers. If they can’t take care of the cars, and can’t take care of the customers, what are they still doing in business? Stay away from Tyler, John and the whole crew at Spradley Barr, they are the epitome of sleazy car salesmen.

Shad & Ben did an amazing job working with me today! In preparation for turning in my Subaru lease at the end of the year, I stopped in to just take a look at the CX5… and I walked out with the exact one I wanted! Ben was the most ‘real’ car salesman with whom I’ve ever worked; I felt like he was there for ME, not him! Shad’s effort in getting me the car & price I wanted was commendable, having my best interest in mind was evident! They truly took care of ME! THANKS GUYS!

I purchased a used Subaru from this dealer about 2 ½ years ago. The sales people were rather sleazy (the sales manager kept calling me sweetie, in a condescending way). First Lesson: DON’T BUT A SUBARU FROM A MAZDA DEALER
During the test drive, the salesperson had me drive to their Ford location, as that’s where the Financing department was. I sat for over two hours feeling kidnapped because my car and keys were at the other location. Every time I started steering the conversation towards the time, the salesperson steered it back to some conversational topic-​I felt totally taken advantage of.
2^nd Lesson-DON’T BUY A SERVICE CONTRACT WITHOUT KNOWING THE REPUTATION OF THE SERVICE SHOP
My Subaru is a 2010, and has only needed tires and oil changes. I believe I’ve gotten ONE oil change that went smoothly. For the others I’ve had oil smeared in the interior of my car, I’ve had oil levels filled too high, I’ve had the oil cap not tightened, so oil was bubbling out onto the engine (and they could never diagnose this when I would bring the car in complaining of a burning smell-​a lucky run-​in with a random mechanic, and he diagnosed it on SMELL), drain plugs ruined and not appropriately replaced, stories about Subaru’s poor design to cover for sloppy oil changes and leaking oil… and when I asked them to check something out for my 60,000 mile maintenance during my last oil change, I was told (when I picked my car up 5 hours later) ‘Honestly, we don’t really service Subarus, and we didn’t really know what it was you wanted us to check… so we didn’t do that.‘
Oh, and the oil plug that they were supposed to replace because my car was leaking oil and was bone dry a good 1000 miles before I was due for my next oil change magically didn’t need to be replaced, because they ordered the wrong size. So they decided it was only the seal that needed to be replaced, and did that.
They also tried to tell me I was only a couple hundred miles from my next oil change, even though I’m a solid 1000. They lie to cover their butts, and they don’t even do it well.
I’m out of my service contract FINALLY.
I will never recommend them, and will never take another car back. Even if my car starts leaking oil again from their last oil change… I’ll take it to a professional.

I didn’t even want a Mazda 3 when I walked in to look at a car. I was just looking around at what they had. Welp after a very pushy and overly flirty salesman. I had a mazda. Yes I know, my bad. I haven’t ever felt so duped in my life. I got a car I didn’t want. After 2 months of driving the stupid thing I went over to Dodge (who are amazing, and I’ve bought 2 cars from them.) And now am the VERY proud owner of a 2015 Dodge Challenger and a 2015 Jeep Grand Cherokee. Now calculate that 90 grand worth of cars that Mazda might have gotten had I not felt so violated.
I will never step foot on that lot again, and I flip it off everytime I drive by. They will literally say anything to sell a car and play off your insecurities to make you feel better about yourself.

The service department is HORRIBLE and I would not recommend this dealership to anyone ever. Customer service does not matter to this company. Employees that are working on vehicles have little to no knowledge about what they are actually doing. This is the worst dealership in Fort Collins!!! Go anywhere but here!

If I could I would give zero stars. I’m still in shock. I came in to buy a used vehicle and it started off as usual for any dealership. I was directed to a guy named Ken. We chatted and I told him what I wanted and he said a vehicle was coming in and he would call me the next day. No call. So I called him even though I thought this was quite odd because ALL the other dealerships are incredibly attentive and call often. I got his voicemail and left a message. Still no call. I called the next day and he finally called me the day after and said the vehicle was in. We made an appointment to see it at 2:00 p.m. on Saturday. I show up at 2:00 p.m. as scheduled and he’s not even at the dealership. He flat out stood me up. So Mark the sales manager comes over and is apologetic, says he’ll make things right and gives me another sales guy. We go searching around the lot and the vehicle is there either! Then then proceed to tell me it’s at the other Dealership on the south side of town. So he and I drive down there. We start walking the lot looking for the vehicle. After looking over the entire lot he asks me to wait in the lobby while he checks out where the car is. It is in servicing and I can’t see it. I’m in this for over an hour and half at this point on my weekend. I calmly express my dissatisfaction and leave. Again the sales manager reaches out to me and expresses his apologies said he spoke with Ken the original sales guy and made sure I knew he would personally make it right. We agreed he would get back to me on the car. He did but he hadn’t;t seen it yet but we went over the details. I asked him to take a look at it for me so he could tell me about overall condition and he agree he would and get back to me. No call… So I call him the next day. He’ said he was stepping into meeting and he would call me back in an hour. That was 5 days ago…
To you consumers that read this, spend your time and money ELSEWHERE. There are a slew of other dealerships that are polite and operate with integrity and WANT our business.
If management of Spradley Barr reads this I can only say that Leadership begins at the top. I do not find it difficult to understand why the original Sales guy Ken didn’t return calls and stood me up for a scheduled appointment when his manager doesn’t bother to return calls either.

Be careful and don’t believe what the sales people tell you. They told me all the cars are manufactured in Japan and shipped over. After leasing the car, a friend told me that wasn’t possible and had me open the driver’s side door and look at the tags. Sure enough — made in Mexico. Just be careful. Not the most honest bunch.

Called about a new car. Was told the internet manager would get back to me with info as it was a new model they didn’t have yet. Why him when I live in Ft Collins? Two weeks later nothing. Looked at the Mazda site and it said they had one in stock. Called again, was given voice mail. Left a message, no call back. I am not going to beg them to sell me a car!!! Going to Greeley or Denver! They don’t even look like a Mazda dealer, they look like a used car lot.

I’d only use them for a basic oil change. They lied to me previously about my breaks being in tip top shape. Only to be told a month and a half later during an oil change they were in must change now condition. After going to a different auto repair place, I was told they must have never checked them, and that there was no previous or active cause that would make my breaks wear within the time they told me.

Mechanical issues with my pre owned certified cx9 after 18 months. I replaced brakes all around after 3 months on my dime. A/​c failure after 9 months and both rear wheel bearings at 62K miles. Can’t get any one at Spradley Barr Mazda to make decision on if this should be covered by Mazda. The service tech told me to call back next week, So I did, the service manager gave me a number to call, which I did, they told me that they didn’t deal with this issue and I should call the dealership… Which I did (again), this time Ieft a message with the general manager… And imagine this… I Am not getting a call back. In the mean time I am having my vehicle fixed by a In Depended local shop on my dime (again). Spradley Barr validates the «dealer» stigma, too bad I cannot give zero star. I never experienced this with BMW or Lexus pre owned certified post sales service.

Mazda makes terrific cars, but when you have to buy one in a building stuck in 1973, the experience loses its luster. I don’t know why Mazda allows them to avoid renovating this place. The service manager, Steve, is friendly and professional and been there for years. Iron Mountain Mazda in Windsor unfortunately closed, but it was new and modern and I miss it. On the upside, I got a free two year service plan from the dealership on my 2013 Mazda purchase. I’ve only bought gas since the purchase.

I drive a 2008 Mazdaspeed3 and the left low beam halogen bulb went out recently. I went to this dealership to purchase a replacement bulb and to have them install the part.
I knew the bulb would be $ 28 but I expected the labor to install the part to be free (or at minimal cost), considering how quickly I’ve seen this being done before. Nope, the service representative was going to charge me $ 30 for installation labor… You must be kidding… Let’s just say for instance that this install takes 5 minutes (literally takes less than 2 minutes by a mechanic) and that I would pay $ 90/​hour for labor, that comes out to $ 7.50…
As a side note, my front RIGHT bulb went out last year when I lived in California. When I went to the Mazda dealership in CA, they not only gave me the halogen bulb for free ($ 28 value), but they installed it for free on the spot in less than 2 minutes.
I ended up installing the bulb myself after watching a quick youtube. The whole ordeal from popping open the hood to closing it took just under 4 minutes. I understand that the dealership can be busy, but not only was service lacking, they were charging a ridiculous price for it. Makes me weary of ever going back there.

When they also had Isuzu dealership, I would go there for servicing. Even after they stopped selling Isuzus… I went there for servicing. But once they had a special promotion for doing maintenance and did checkup and found all sorts of items that I supposedly needed to fix… and each going from $ 500 to $ 1000. I had to double check with other service places and turns out they were trying to get me to do unneeded work. I have lost my trust with them as a result.
I have heard of a lack of integrity experience from a friend with Spradley Barr Ford as well. This is a troubling trend. Told the friend to go to the Better Business Bureau.