Fort Collins Primary Care

I’ve been a patient of the various practices that have held these offices for the last decade. I started with Dr Kiera and since then it’s been a flurry of new practices and doctors. The only doctor I saw more than once, after Dr Kiera, was Dr Thimens. He retired, and since then I’ve been juggled.
My bad experiences in nearly ten years at this practice:
1) The office has changed hands to new practices multiple times, and most doctors don’t stick around for more than a couple of years at best.
2) My medical records have been lost multiple times.
3) My patient information has been lost multiple times.
4) I was (temporarily?) dropped as a patient for a 30 dollar balance I wasn’t aware of.
5) The office staff structure feels bloated, and when calling (the automated system) it takes multiple attempts to talk to somebody, let alone try to get anything done over the phone.
6) The office staff is curt and rude much of the time. Again, not the doctors or other practitioners, but the administrative/​office/​etc staff. The actual medical personnel are friendly.
Plainly, I don’t feel respected or valued at this practice. If the staff were different, maybe, but the doctors have had to obtain my entire history multiple times, and have had to ask why they’re seeing me when I’ve come in for follow-​up visits. It’s frustrating, and I don’t know if I can trust them with my care anymore. I may give them one more chance. If I do and they improve, I’ll adjust this review to reflect that. I’m embarrassed to have recommended the practice to friends who have gone once before deciding against this practice.
I hope this review isn’t too scathing. They’ve been my primary care provider for most of my adult life, and I appreciate what they /​have/​done in that time. The new company, Heritage, has made the practice impersonal, bloated, and made many of the existing problems worse. I recommend looking elsewhere at this time. Again, if they change, I’ll adjust my review and recommendation.

Had the privilege of being cared for by Dr. Chandra, who addressed my speedy heart and promptly got me a referral to a specialist when he figured out I was having thyroid problems. He was compassionate and caring when other doctors brushed me off and I’m forever grateful I met him. If I was still in Colorado he would be my primary care doctor, no doubt.
His office staff were all very caring and Profesional. It’s an older, smaller office yes, but the care I received was on point.

Absolutely not recommended. Disorganized, inconvenient, incompetent and rude are the kindest words I can use to describe the doctors and staff at Fort Collins Primary Care. The primary doctor there is not an MD — he is an osteopath, a bone cruncher, and it seems he has virtually no relevant medical experience pertaining to family medicine. He is new to the area, has had two jobs in Colorado in only a couple of years, and does not know the local disease and illness patterns so does not advise based on experience, or on medical knowledge. He guesses. Moreover, he has attempted to charge over $ 800 an hour (that’s right, eight HUNDRED dollars an hour) which I am reporting to the Colorado State Board of Medical Licensing. Though this is relatively minor compared with the other bad stuff I saw there, a 1 to 1.5 hour wait time is typical.

Fort Collins Primary Care is as good as it gets. I’ve been to so many doctors offices in Fort Collins that just treat you like another cow in the herd. It was so bad, I was going back to PARKER to see a doctor I liked.
I don’t have to anymore, now that I know about Dr. McCarty.
The building is a little hard to find, if you’re heading north on Lemay, you turn left on the road right after PVH’s new parking garage and then left again after the Jimmy John’s shopping center.
Once you get there, though — you’re welcomed by a great receptionist. I’ve never had to wait more than 5 minutes in the waiting area. The nurses see you right away, and are very friendly and personable. Once the initial stuff is out of the way, I’ve never had to wait more than 5 – 10 minutes to see Dr. McCarty after that.
McCarty is very, very thorough — if you have any concerns, he addresses them rather than blowing ‘em off. If you’re not feeling right, he chases down your symptoms like House. Hands-​down, the best doctor I’ve ever been to.
I’ve called with 30 minutes waring and been able to get an appointment — and they never send you to an automated voicemail system. Also, really cool for families — they let you schedule a block appointment for your whole family, so you don’t have to separate and wait for each other, you’re all seen at once and everybody gets their exam.
They seem to be focusing on families, but they also have other services as well — on-​site counseling and internal medicine (with Doctor Johnson — mostly for older patients).
I’m never going to go anywhere else; these guys have earned my trust for life.