Firestone Complete Auto Care

I am leaving a good review for these guys.
I talked to Rich the very first time I went to Firestone because my tire popped.
I was at the o’reillys on harmony and college. We found out there my spare tire wasn’t the right size to my husband and i went over to Firestone with the tire to get a new one on there. luckily the rim was the same size.
We went back to o’reillys and the put my tire on.
Coming home wanting to get a new set of tires the next day my battery died.
The car was standing for about another month before we did anything to it we bought a battery and replaced it and drove to Walmart on mulberry to check out their tire prices. anyway after driving around a little bit and coming back home. the tire we got from Firestone popped… they replaced it and gave be another new one plus 5 road hazards for a really good price.
as of right now I am happy with their service and lets hope the tire doesn’t pop again. I have had lots of popped tires on all of our cars and friends car the last 8 weeks. I am getting quite good and quick at replacing those myself by now ha ha.
will go back to firestone for an alignment and tire rotation if needed

Good prices, that’s the only nice thing I can say. I went in to get new tires. It’s a lot of money and i want to feel confident about my decision so I was depending on the Firestone employees to help me.
Extremely rude over the phone and face to face. I only dealt with one person so I can’t say this is goes for the whole staff. I would never go back to this location because of how terrible of an experience he made it.
The prices were very good and the work seems thorough… but you don’t need to belittle your customers

Nothing frustrates me like people who don’t do the job they’re paid to do without being checked on.
I came to Firestone tire in Fort Collins to have a tire replaced. I had unrepairable damage to a front tire.
They replaced the tire, and left me with the new tire and an old tire up front.
When i was settling the bill I asked if the new tire had been put in the back, thereby giving me matching tires in the front. NO. Seriously?!
I’m a 57 y/​o woman with no mechanical experience and I know these things. But I have to ask the shop if they did their job right? Do they expect me to go home and rotate my tires by myself?
Do your job, and do it right. That’s what we pay for. T

TL;DR: Their work is fine, but they’re seedy, untrustworthy, and don’t have your best interests in mind. Shop from Discount Tire or Tire Rack instead if you need new tires/​wheels, or King’s Auto Center if you need other work done.
They changed the oil in my car and it still runs, so they have that going for them.
I brought my car in for the oil change knowing that it had low tread depth on its tires, and of course knowing that it had a spare tire mounted in one corner (as I had received a flat a couple days prior). I fully expected them to bring up the fact that I needed new tires, which was completely true.
I had spent several days prior to this researching tires, reading over a dozen thorough, professional reviews and comparisons from websites like Tire Rack. I had carefully selected a new set of tires — Continental ExtremeContact DWS 06 — which were top-​of-​the-​line Ultra High Performance all-​seasons with stellar snow grip for their class and good dry/​wet performance, along with an 80,000 mile tread life rating. A couple tire professionals to whom I spoke confirmed that they were a great selection, so I put down a deposit to have them shipped up from Denver to be installed later this afternoon at Discount Tire.
Firestone, of course, wanted my tire business, so they said they could beat that price including the oil change. I smelled a rat, so I asked if they were the same tires I had chosen (those Continentals), and they said no. I politely told them I wasn’t interested then, as none of Firestone’s all-​season tire selection met my needs. The representative responded saying that Continentals were crap (which is an overgeneralization) and that they had poor tread life (also an overgeneralization, and completely un-​true as these have some of the longest tread life in their class). I declined again, this time a bit more firmly.
After going home, I looked up the tires they had wanted to install. They were Primewell Valera Sport all-​season tires, a model from Firestone’s «budget» brand. Every online review I looked at said were garbage, a waste of money, and that I should avoid them at all costs. One described them as «the cheapest junk tire you can buy» and another said, «I would not waste my hard earned cash on such a junk tire!» And these were somehow better than the ones I had carefully researched and picked?
If you go here, prepare to say no to their upselling, or at least do research before you say yes. Better yet, go somewhere else. King’s Auto Center does great work and is very trustworthy, and Discount Tire and Tire Rack are both better tire/​wheel outlets.

Very disappointing, I went there to oil change and do the complete vehicle inspection and _​_​_​said its only gonna take 1~1:30 hours to finish and I was waiting there inside. It took 3 Hours to finish it and I was late for my work. So I didn’t mind about that but in the next day around 8pm my car started acting wired and I just saw some «check engine sign» pooped up and my engine was making a very loud noise so I needed to stop immediately. I didn’t even bother to call them about the issue becasue if this is the quality of service they give after the COMPLETE VEHICLE INSPECTION I’m afraid that my car would completely brake down after they (try) to fix. Plus my car was running perfectly no any major issue than my tire is old. I know that they are busy but they should do their job right because what if I got in a car accident on that day? I can easily sue the company. At least i’m still alive and my car is running fine again.

I rate this place a two because they’re USUALLY on top of their game, but today was a completely different story. When I entered, Scott looked at me as if I was a burden to him and asked how he could help me in a less than pleasant tone. I really didn’t mind that because people experience bad days, I don’t expect a fake smile all the time. What really upset me was as I was explaining my issue to him, he spoke to me as if my mind was the size of a peanut. I explained the problems I had been having with lights on my dashboard for a bit over a week, but they keep turning on and off, and when I went in this morning, they happened to be off. He said these exact words to me, «Well, it’ll be kind of hard to diagnose the issue when the lights are off, you’ll have to bring the car in when the lights are on.» Thanks Sherlock Genius! I didn’t think of that at all, my little peanut brain couldn’t understand that concept! MAYBE, just MAYBE if you weren’t so busy talking to people like they are beneath you, you could listen and actually analyze the issue. I responded as rudely as he did, «Well CLEARLY! the issue usually happens at night, and when I wake up in the morning the lights will be off, and you guys are closed past a certain time, CORRECT?» Get that out of here. I didn’t get any service done to my car not only because Scott doesn’t know how to speak to people but also because their prices are absurd. $ 100 to diagnose the issue but according to Scott, they can’t diagnose it properly if the light isn’t on. What’s the point in paying you then? I called around and most other places are at least half the cost.
My suggestion? Don’t waste your time getting talked to like you have no common sense and paying ridiculous prices. Go elsewhere.
PS,
No need in responding to my post service manager, there’s nothing we need to discuss, nothing can be fixed and I’ll return there only if the better places can’t see me. Most of the time, you do have same day appointments, but now I know why.

I went in because my car had trouble starting. They misdiagnosed the problem and replaced the ground wire to the battery and then fixed my back light for $ 150.0. My car failed to start one week later so I had to jump. Then once I walk in the guy says, «okay, come in tomorrow and we will take care of you at no charge.»
So I show up the next day and the guy says, «oh yeah, it’s your starter, that will be $ 360.0»! $ 220 for the part and ‘only’ $ 140.0 for the labor, which should take 1 hour. $ 140 bucks per hour? Are you serious?! I inquired about the «we will take care of you at no charge» and he said, «the inspection was free.» After you guys misdiagnosed it, caused me hours in hassle.
With a motto that says, «We fix it right the first time guaranteed» you would think they would do more for their customers after they screw it up the first time! I called around and found a place that would do it for $ 260. I have such a bitter taste from Firestones customer service that they will never get my business again. Ever.

I’ve had my oil changed here three times. The other times I had a ride and didn’t have to wait for my car. This time I decided to just wait. I had a 3:00 appointment and I arrived about 5 minutes early. It is currently 4:40 and still no car. If I wouldn’t have called and set up an appointment, I wouldn’t be so upset. Not sure what the point of an appointment is if they don’t honor it.

I usually take my car here for the simple oil change, tire alignment, and rotation. I got tires from another Firestone, so I can get my tires aligned and rotated for free for its lifetime. They do a great job for me. They only take an hour or so when I schedule an appointment. I haven’t had any problems yet.
But the reason for such a low review is because of what I experienced with my boyfriend’s car. We noticed that his low tire pressure light was on despite just recently refilling it with air, so we thought there was a puncture that needed patching. Simple tire job, so I recommended to him Firestone. When we got there, we were helped fairly quickly. But during the repair, one of the technicians accidentally broke the tire pressure sensor. They replaced it, thank goodness. But after driving around the recommended time and speed, the tire pressure light didn’t reset. We called them, and they said they would try again to replace it. After this second time, again, the tire pressure light still didn’t reset. I called them as soon as I tested out the car, and [the manager I believe] said that we had to take it to the dealership to get it reset manually. He did say that they will be reimbursing us, which is the first I heard that an auto shop doing this. A big plus! Even though we still are in the process of getting our reimbursement because we keep on missing the manager, at least this place is trying to help us out. I’ve been a fair number of auto repair shops, and this is one of the more helpful places I’ve been at.
I wish we didn’t have to keep on coming back for this one problem (7 times total so far), but it could be worse.

These guys are usually just awesome! The one exception is when they broke my hood latch cable installing a belt and didn’t fix it

I was in Fort Collins on a trip from Iowa when my car started leaking coolant all over the place and overheating. The first place I took it to thought they fixed it but didn’t. It was Saturday — the day before we were supposed to head home and none of the AAA recommended places were open. This Firestone had good hours and was close to where I was staying. They got me right in and fixed the problem promptly and professionally. They even gave me a courtesy ride back to where I was staying. They were honest and personable and didn’t take advantage of an out-​of-​towner in need. I would highly recommend them!

Honesty is the best thing I can say about the employees. They do great work and all of their work is covered for 12 months or 12,000 miles!