Eye Center of Northern Colorado

I would give negative stars if I could! We have a special needs son who had an eye emergency. Our regular opthamologist wanted us to go to this place immediately. Our son was in danger of losing his eye. Because we had an outstanding bill they would not see him even with the doctors office asking them to make an exception. They also wouldn’t allow us to come in and pay as they said they didn’t know the full amount due. Please avoid this place. Whatever happened to the oath «first do no harm»? We now have to pray he doesn’t lose his eye tonight until we make the 2 hr drive one way tomorrow to see another Dr. I will be reporting the doctor and this facility and telling anyone who will listen.

I love this place! Dr. Arnold is amazing! I feel so lucky my son is in his care. He did his surgery for lazy eye and see’s him regularly. He is honest and great with the kids! I can’t say enough. I had my Lasik done with Dr. Olson and he was great! His follow up and care thought out the entire process was fantastic! Great movie room for the kids and people are always so nice.

I had Lasik with Dr. Robinson of the Eye Center of Northern Colorado. The whole experience was great. The doctor was more than willing to discuss all of my questions and made me feel very comfortable with his experience, the laser and the procedure. I now see better than I did with my glasses. It’s really one of the more incredible experiences I have had. I would highly recommend the procedure with Eye Center of Northern Colorado and Dr. Robinson.

The Eye Center is one of the few medical offices these days where one can count on consistent, helpful customer service. The front desk personnel are helpful & knowledgeable on insurance matters, the doctors are great (I always learn something new about eye health when I visit!) and perhaps best of all are the medical techs, especially Matthew at the Centerra location, who weaves humor and good cheer into his very informative eye exams

I grew up with a amblyopia (lazy eye). Did the whole nine yards with vision therapy before my parents finally decided to try the surgery. Went somewhere in loveland– the surgery didn’t stick. We were then referred to Doctor Arnold. He’s been my opthamologist ever since. 10 years later and his surgery is still sticking!
I see Doctor Chaney for my regular glasses/​contacts appointments and she’s lovely. I still get my eyes numbed and the pressure checked and she always answers all of my questions and concerns.
Yes, the place is pricy. Especially without insurance. My last appointment cost $ 300, and the glasses were an additional $ 200. I can buy glasses elsewhere, but I will always pay the extra money when it comes to my appointments. The Eye Center of Northern Colorado is the best clinic around.

I went to Eye Center early this summer to get a second opinion on a beginning cataract from an ophthalmologist. (My previous eye doctor is an optometrist, who can’t treat cataracts.) I was told at Eye Center they can’t remove it yet — not large enough to qualify through insurance. But they said they could tune up my glasses prescription a bit to help improve my vision until such time as I do have cataract surgery. Long story short, I am in my third month of trying to get glasses that actually work from their optical shop. I’m now on my third set of lenses, and they’ve actually ordered a FOURTH left lens because the most recent one «slipped» during the cutting process.
I told them immediately after I got the first lenses that the bifocal portion of the lens was not in the right place — too low on the lens. They keep telling me that it was just where it was supposed to be and «sometimes you have to get used to new lenses.» I’ve had progressive bifocals for over 15 years, in many different shapes of lenses and frames — NEVER had a problem getting used to a new prescription or lenses.
The glasses Eye Center of N.C. has provided me simply don’t work. I can’t read at the computer or newspaper unless I tilt my head way back and look through a specific part of the lens — or physically move my glasses up slightly and hold them there with my hand. I’ve worked with three different optical technicians. Now they tell me that maybe I need a different brand of lenses (my previous lenses were Nikon, which Eye Center doesn’t use.) They discarded my old lenses — never even offered them to me. Then they told me they «should have done that.» If I had them, I’d just have them put back in my frames and go on my merry way.
They’ve told me that if the re-​cut left lens doesn’t help, they’ll refund my money and I can go elsewhere. But meanwhile I’ve not been able to read at the computer, a newspaper, or sheet music at the piano for several months while they’ve screwed around with different lenses and lens placement. Also, even when you make an appt. with the optical shop, you have to wait up to a ½ hour to be seen.
I’m going back to my optometrist, who’s always given me glasses that work. And when I do need cataract surgery, I’m NOT going to Eye Center of Northern Colorado.

My daughter had large, dark pigmentation near her pupil and based on the consultation, it needed to be removed for preventative measures. It was also a biopsy to make sure it wasn’t malignant. Everyone was so nice, front office, nurses and the Doctors. They made the whole experience so pleasant for my 6 year old. (for me too because she needed anesthesia) so it was scary for us both. They even gave her a stuffed animal and even though she didn’t need to cover her eye they allowed her to make a makeshift «pirate patch» because she wanted to be a pirate.
I think its been 6 months now and looking at her eye makes me so happy. The pigmentation is gone and her eye healed so beautifully. I am beyond grateful for everything they did for us. Thank you Dr. Arnold and everyone at the Eye Center of NoCo!

A friend of mine had a terrible time here. Dilated their eyes and then put in contacts. If you’ve never worn contacts before this is tough. Her eyes hurt badly now. She thought this was normal. I checked with another eye doctor and normally they wait for the customer to come back the next day before inserting a new pair of contacts. These guys just wanted her to leave with them in her head… so she was on the hook for the cost. Never disclosed the full price either. I suspect it would have hit her credit card in exactly 36 hours. Greedy. No proper care for the client. Your eyes are important. Don’t trust anyone here.

I went to the Eye Center for LASIK and it was the best experience they really cared about comfort, and my experience my eyes are great I went from being –3.75 in both eyes to seeing ²⁰⁄₁₅ it’s the most amazing thing I have done and I would refer anyone to these guys. Best decision I have made hands down was to come here!

It has been 5 years since I got PRK surgery at the Eye Center and I am practically blind. Getting eye-​surgery here was the biggest regret of my life. I wish they would have told me I was a bad candidate for surgery before ruining my eyes forever. The months following my surgery I let them know my eyesight wasn’t clear yet they kept telling me it was better than ²⁰⁄₂₀. Now I can’t even leave the house without glasses and I am only 28 years old! Besides that, I have a severe dry eye problem that I didn’t have previously as a result of the surgery, that has created a lot of pain and requires a lot of expensive eye drops for the rest of my life. For how much I paid for this surgery they should be completely ashamed.

So on the website, it states that the cheapest Lasik cost they have starts at 2K PER EYE! First of all, how can they possibly give such cut and dry costs without seeing a patient? Second of all, that is absolutely absurd! I will be going elsewhere, and good luck to anyone that goes here… I dare you to try and not break your bank!

The doctors are fine, but my frustration is that I have never had an appointment there where I was there less than two hours. I always wait at least 30 minutes after my set appointment time before I am called back. For one appointment, they put the dilating drops in my eyes and said I’d be waiting ten minutes. I waited for 45 minutes. I doubt I will ever go back again because it is like this every time. (And when I expressed my concerns on the survey they sent out, I never heard a word back.) Not worth the frustration.

The physicians here are good, but don’t use the optometry shop. They charge more (sometimes as much as $ 100 more) for exactly the same product you can get in a neighboring town. They’ll tell you that’s because they provide a superior warranty, but that’s nonsense. When you have a problem, they’ll tell you that the warranty begins from the order date, not the date you got your glasses. So you pay more for a lot less. And you’ll wait in line and get surly service. There are lots of optometry shops in the area. It pays to go elsewhere.

My wife really liked the place, so I had to check it out and started going there since mid-​2000s. Everyone is very professional from doctors to opticians and office staff.
I had only one incident with optician (young guy that’s not there anymore) that was been a little condescending to me about my choices. Other then that, this place rocks. Great selection of eye glasses and eye health professionals.

This place is friendly and has always seemed eager to help me out. The assistants and the doctors themselves are great and they have a fine eye glass selection to get ideas for on your next frames. I have been here several times for check ups, prescription updates, and when I got a car accident and felt grit in my eyes afterwards they have always come through. My aunt goes here and my brother got laser surgery done here and everyone is happy with the services that were done here.