Concentra

Sitting here now wondering why I chose this place. The girl at the front clearly hates her job. As soon as you walk in they let you know in the most negative way that you will be here at least 2 hours and you will be paying a minimum of $ 150 but it will most likely be more.
I understand warning about long wait time and it costing probably more than you would be expecting but no so negatively that it makes you question going somewhere else. There are about 3 people in front of me so we will see how long the wait is and what the Dr. Is like…

My husband is required to go here for his occupational health checkups and medical examinations and each time the level of incompetence shocks me. The latest: my husband conducted his routine medical exam for his CDL, during which he disclosed conditions he is undergoing treatment for through his primary care physician. Concentra gave my husband a form for his PCP to fill out, with absolutely no explanation OR instructions on how to return it, how it impacts his current CDL and what the process would be after the paperwork was submitted. First off, it was WRONG paperwork, and resulted in a waste of his PCP’s time and of my time, as I now have spent a total of about 10 hours this week dealing with this. I returned the paperwork (faxed it over twice, they lost both — dropped it off in person — they lost that copy). I called and explained that although they gave us the wrong form, the information they needed was present on it. They said they lost it, but they need the doctor to fill out a different form anyhow. So, I picked up the new form, dropped it off to my husband’s doctor and am still waiting for him to return it. Meanwhile, my husbands CDL has expired, making it illegal to do his job.
Furthermore, each time I’ve called I’ve been put on round after round of holds and been forgotten on the line at least a half-​dozen times. It’s so absurd. This place is so disorganized and unapologetic on top of it that I don’t understand how they are still in business. The worst part is, I am a more than reasonable and understanding person — I understand that things happen. But, I can not handle it when people don’t take responsibility and just apologize. It’s such a simple thing and makes a world of difference.

After just moving here from Boston, I came down with the flu and a 103 °F fever. Since I didn’t have an established doctor in town yet, I went to Concentra for treatment. The women at the front desk were extremely nice and quickly brought me in to see the doctor. Dr. Amber Payne was caring, knowledgeable and efficient with the flu testing and prescribing process. They were able to process all of my insurance paperwork for me, and call my RX’es into Wal-​Mart next door.
Although being sick definitely sucks, Concentra made it pretty easy to get on the road to recovery.