Comcast Service Center

I have nothing negative to say about the physical place. However I certainly have nothing but negative things to say about the current update. It is awful. Can’t read it, can’t channel surface anymore. I cannot imagine what they were thinking. There was nothing wrong with the previous system. Depressing.

I’m a current Comcast Xfinity subscriber. I was sent (unsolicited) another identical set-​top box. I called them and spoke with two different representatives.
I was told that I have to ship it back to them, or they will charge me for it. I don’t have time to fix their errors.
Awful customer service. But then, they have a cable monopoly, don’t they?

Wish I could give a zero star rating. Comcast, as a service provider has a horrible reputation in the Fort Collins community, bot telephonically (1 – 800 number) and in person. I have been in to the office three times, in three months, to protest billing errors. Each time I have been told a different «story». I have been to the Fort Collins. CO office three times in the past three months and each time I have had disagreeable experiences with your staff.
Visit #1 — My internet signal was being interrupted repeatedly and I visited your Fort Collins Office to ask about the signal quality. I was told that it was likely a router issue and a service technician would be sent out to review the problem on November 3^rd. I was also told, by the Comcast representative, that there would be no charge for this service call. The technician arrives, replaced the router box, agreed that there would not be a service charge, and left.
Visit # 2 — My next billing cycle had a $ 70 service charge for the technician’s visit. On November 18^th, I again went to the Fort CO office and was told that the $ 70 fee would be waived since the call was included in my customer plan. See $ 70 credit note below. During that same visit, the same customer service representative that issued this credit offered a 6 MONTH CONTRACT FOR $ 71 per month. At that time, we asked for this offer in writing, and was told that this was not possible. That written confirmations were not provided. Additionally, the Supervisor had to approve the change in billing status, and the Supervisor was in another office.
Visit #3 — On my next billing cycle I received a bill for $ 92.95. My bill, based on my discussion on November 18^th with your staff member, should have been $ 71. When I went in to your office I was greeted by «Gabriel», a member of your Comcsat sitting at a table in the lobby of the building. He told me that he would try to help out. Then said that Comcast never offers a 6 month contact, that he couldn’t honor such an offer since it wasn’t valid and I could buy either less data or more data. I asked Brandon to pull up the account notes and he said he could not do so. Only a Supervisor could pull up that information. Additionally, all Supervisors were out of the office, just like in visit #2, and that there was no way he could honor such a deal.
Gabriel stated that Brandon was out of the office due to a family medical emergency and that Brandon’s daughter was having an operation. Thus there were no Supervisors available, at any Comcast location. The exchange became heated and Brandon refused to serve us.
I walked to a service booth and another Comcast employee agreed to help us. She made the same offer of lower internet speed for the same money per month or higher speed for more money. Again stating that Comcast never offers a 6 month contract. Your employee also said that a record of all changes to the billing would be available on my Comcast /​Xfinity mailbox. This is the method Comcast/​Xfinity documents conversations and billing. This was not mentioned to us when we visited on November 18^th or in our conversation moments earlier with «Gabriel».