Colorado Tree and Firewood

So far I have bought 3 cords of firewood from this company and all 3 times I have been happy. Jeremy calls me back pretty fast and always squeezes me in even though I live in Lakewood. The first time there was a mixup and he left the wood on the pallets that he normally charges extra for. The people that drop off the wood are always professional and leave the wood right where you tell them. His invoices always outline all of the charges and I have yet to see a hidden fee. If you live south of 36 and 25 there is an extra delivery fee however I’m ok with that because it’s left in my driveway exactly where I want it. He also makes sure the pieces he sends are the right length for a wood stove and not a fireplace. He also gives discounts to repeat customers. This year he ran out of oak so he substituted pecan for the same price.
Yes I can get it cheaper but I either I can’t get it delivered or they charge a ridiculous fee.
Honestly if you think a business is shady because they aren’t part of the BBB, you’re dumb. Being part of the BBB is voluntary not mandatory. I bet most of the establishments you visit are not part of the BBB.

If I could give «0» stars I would. I called and left a message for a large order of hickory and apple. No return call. If I handled my business that poorly, I would be out of business.

We emailed this company to see about receiving a delivery of pinion firewood, as their site describes such services, but they emailed us back (quickly, which was nice) that they weren’t delivering this season, even though there was NO mention of this on their website. When we replied to their email letting them know that their website said otherwise and that they might want to improve it so they may deliver better customer service.
We decided to check to see if they were part of the Better Business Bureau, and it turns out they are not. Which means they’re not regulated by the government, which seems pretty sketchy to me.