Cedar Supply

I have to say I can’t recommend this company anymore. I think they’ve gotten too busy and as such have become careless with their orders and uncaring about their customers.
I had to wait a week for delivery of my composite deck, the were short a driver The day of delivery and hence were four hours late.
Okay, I can understand that, but not happy that my contractor had to wait around all day without an update from CS. Poor customer service! My contractor gets started working on the project and a couple of days later when it came to putting the metal rail up Cedar supply had given us the completely wrong brackets, they were wood screws not the proprietary brackets and screws that you have to use on this rail. Ugh! My contractor made another trip up there only to find out that they don’t have them in stock and have to special order them. Really!!!
Now we wait another who knows how long to get them. Whoever placed and packaged that order completely messed it up. You’d think they’d double check it before sending it out for delivery. Like I said, they’re too busy anymore and the details are being overlooked
Dylan, I’m here waiting for Miles to show up to look at a warranty and/​or defect on the composite floor. It stains just with water, nothing else, just water. That’s not acceptable and Miles said he would look at this evening at 5:45, it’s now 6:10.
If he doesn’t show up I will be calling you to make this whole deck fiasco right.

BYER BEWARE!!! When they tell you no exchanges on standard material they mean it. INSPECT every piece of material purchased. Their loaders load you fast and get you out of there and then your stuck with whatever garbage material is in the middle of the stack. I can assure you that they have lost my business and I will spread the word to everyone I know to stick with the big box stores, at least they will make exchanges. All this over a lousy 6 fence pickets that cost 16.00 and I hope my review prevents at least one customer from buying there. I understand what it says on the receipt so don’t respond with that. The point is make sure your customers are told to inspect every piece and give them the opportunity instead of three loaders loading my truck and getting me out of there in about 3 minutes.