20/20 Vision Center

Stay far away. All that Dr. V cares about is how much $ he can extract from your wallet. His staff directly lied about my benefits to so I would pay more out of pocket. Luckily I understood the benefits provided under my plan and his staff and Dr V still argued with me. This guy is Slimy!

I’m sorry to say, but after having a great visit last week with Dr. Grey Vosseteig, I was completely disappointed when visiting today. Last week’s appointment was wonderful. I spoke with a woman on the vision wear side of the business and was given a discount on the Zeiss lens. I mentioned I had a frame before we continued ever looking at the array of frames available. She said I could bring in my frames. I did today and she changed her story saying that unless I buy her frames I couldn’t get the discount. All she could say was «I’m sorry I didn’t tell you.» Talk about driving folks away! If I treated my clients like this I’d be out of business quickly! NOT COOL! — Another disappointing part of the experience is in simply having a look at a previous review (Linda White). This business responded in an argumentative tone! A VERY UNPROFESSIONAL approach, especially online for the world to see. If you pride your business on customer service then do what those two words describe… CUSTOMER SERVICE, NOT Customer Contradiction!

I found out about ²⁰⁄₂₀ Vision at the Peach Festival and received a coupon for a $ 50 eye exam, great deal! I made an appointment on a Saturday morning, very convenient. The doctor was very nice and thorough, overall it was a pleasant eye exam.
I went in knowing that I would need to get new glasses but I wasn’t ready to make a style decision that morning, so I didn’t end up getting glasses. I do plan on going back and making this vision center my go-​to eye exam location.

Dr. Vossetieg was a bit too pushy during the appointment, and it felt more like I was at a used-​car lot than a doctor’s office. I don’t think that he is focused on the patient’s needs. Rather, he seemed more interested in getting me to spend unnecessary money.

I chose ²⁰⁄₂₀ based on location and providers covered by my insurance. The office is tucked away in the shopping center at Drake and Taft Hill, between 1^st National Bank and Pringle’s Fine Wines — it’s easy to miss.
The technician that performed the first part of my exam was exceptionally polite, professional, and knowledgeable. She thoroughly described all tests performed, and even let me look at the graphics/​results as the exam progressed. Likewise, the optometrist explained all aspects of my exam in detail, and was more than happy to answer any and all of my questions.
The exam equipment used at ²⁰⁄₂₀ is state-​of-​the-​art; my exam was by far the best one I have received in terms of completeness, professionalism, and genuine concern for the health of my eyes.
My only complaint is that I felt the pressure of upselling. I was encouraged to purchase extra tests (not covered by insurance), extra eyeglasses, and to make appointments for my infant and toddler. While I understand that the office is trying to make money, the pressure to buy more was a little uncomfortable for me. Still, I will definitely be back for another great eye exam, and I love that this office is locally-​owned and operated.
Great selection of frames and sunglasses, too!