Lucy’s Laundry

HORRIBLE customer service! I would give zero stars if I could. As a tourist on Christmas Eve in Fort Bragg, I needed to dry some large blankets before heading home. I noticed a sign on their door saying I couldn’t use the dryer unless I used their washer. I told the attendant I was from out of town and only needed the dryer. She said I had to use their washer first. After explaining my situation she still said no. I asked if she was sure she wanted to turn away my business and she said yes, they’ve been turning customers away for years! What kind of company is this???

We came here during a rd trip and met a young attendant who was extremely helpful, I even saw her helping an older lady fold her washing.
The place is clean and well maintained.

Me and my girlfriend came in at 650pm on a Friday to do 1 load of laundry because we have been traveling from Houston, TX. The attendant told us we could not start a load because it was 710pm, they had moved the clock ahead 20 minutes just to get out earlier! My girlfriend looked at me and I could tell she was almost ready to say something but I just shook my head and we politely thanked the woman and walked out. The customer service is obviously
non-​existent and if there was another place to go we would have. I had to give this place
a star, if I could they would have got no stars or a — rating.

I’ve been doing my laundry here since moving here around 5 months ago. I tried the other laundry mat in this town just to check it out. I prefer Lucy’s. The staff is friendly, place is clean and I’ve never had a problem here. Pet friendly too!

This place is so rude and horrible machines! During the storm of the century my poser went out and I had a load of clean clothes with no way to dry them. I thought of course I will go to the local laundromat and dry my clothes since I had no idea when the power would resume and did not want my clothes to mold.
I went in and placed my clean clothes in a dryer and was told to get my clothes out of the dryer since I didn’t wash my clothes there. I explained my situation and they still did not care.
They told me I had to wash my clothes again in order to dry there. The last time I washed my clothes here when we had no power, my clothes came back stained and dirty.
If you are looking for a place to wash your clothes go somewhere else.

I have been here a few times, the last time purely out of necessity, and was reminded why I don’t come here. There are two rows of standard sized washing machines in the center of the place. They do absolutely nothing to clean clothes, nor do they wring them out fully. The first time this happened, I told the staff and they said, «yeah, those don’t work well.» I thought, «are you kidding me!!! So, you know that they have problems, but you’re not going to fix it!!!» The last time, I went with my boyfriend, and before I had a chance to tell him, he put a load in one of those machines. Sure enough, we had to wash the load a second time to get it clean!!! They really don’t care about providing a service here. They really just want your money.

My husband and I were on a road trip and needed to get some laundry done. We hadn’t stayed anywhere long enough to turn in laundry at a hotel and so we thought we’d try their «fluff and fold» service, or whatever it is you call it. I think they have recently started this service. The attendant was very friendly and courteous. He got our clothes finished for us in the promised time. Sadly, he did not have a clue how to fold laundry. It was all a wrinkled mess. I would give them some time to get their act together before having any high expectations.

Lucy’s was recommended to us by the innkeeper where we stayed; and by a waitress at a restaurant where we dined. I thank both for their wisdom. Lucy’s was the cleanest — and friendliest — laundromat I’ve seen. First, the music. Second, the free coffee. Third, the camaraderie. And oh, did I mention that the place was spotless and the dryers and washers worked fine. Add to that the good-​natured owner, Ron. I am frankly suspicious about the motives of the negative reviewers. If the owner of our high-​end inn directs his guests to Lucy’s, that ought to tell you something.

OK, first I want to say I strongly disagree with the poor review I read, which stated unfriendly attendant and only interested in making a buck. Nothing could be more undeserved or further from the truth. I have been doing my laundry there for two years since I moved up to Mendocino from San Francisco, and it is an absolute pleasure doing laundry there. There is ample free parking. The machines are big, numerous and modern. The dryers get your clothes dry quickly, without breaking the bank. There are several spacious folding tables, a change machine that always works (you can get up to 20 bucks of quarters at once). You can purchase detergent, bleach etc. at a fair price. There is always an attendant there (unlike almost all other Laundromats I’ve frequented) and the attendant is always available, willing to help if you need it, and you can go for a walk or do an errand without having to worry about getting ripped off. It’s conveniently located right off the coast highway, with a CVS store, a natural food store and a Mexican restaurant steps away.

Rundown, outdated and horrible service. Dryer at home broke so I took 2 loads of just washed laundry to this outdated laundromat. As I’m stuffing my clothes in a dryer the attendant comes to inform me that I have to wash the clothes first. I thought he was making a joke! He goes on to inform me that for «health reasons» they have had a long standing policy that you must wash in their machines before you can dry… Ridiculous! I’m giving 1 star because the guy referred me to the Boatyard Laundromat where «they will let you do that.» If you are in Mendocino/​Fort Bragg area and have laundry needs go to Boatyard Laundry right at the ¹⁄₂₀ junction. Bigger, updated and an attendant who wants your business! I give them 5 stars!

Dishonest business. Went to drop off my kids small load od laundry so we could get to the beach and get clean clothes. We’re quoted $ 15.50 (which was high already). When we went back to retrieve their clothes, SURPRISE, the price went up to $ 26! What slime balls.

Unfriendly attendant. Over-​priced washers and dryers. Not a great asset to the community. Obviously interested only in making a buck off people.