Goodyear Auto Service Center

Two problems two different vehicles two different times. First took car in for inspection, they failed because or emergency brake light in dash, which worked that morning, offered $ 160 repair. I declined took home and found the socket had been unplugged from brake paddle. Hume Vehicle two, during inspection and tire rotation they stripped the lock nut on my trucks factory wheels, after waiting over 2 hours I received truck and noticed one lug was very different (stuck out 1″ past wheel) I went back in and asked if they lost my lock nuts? The manager replied no, went outside and agreed the lugs nut was incorrect. After another 30 min he said the tech stripped the factory nut and they replaced as courtesy with aftermarket nuts. I asked that they replace with the factory locking nuts that were on it when I pulled in. After much attitude and more time and another manager. They agreed to pay after I go to Chevy dealer, purchase and return with receipt… Really. More time I have to spend for their mistake. They have the worst working culture, bad attitude, and seem to scam when and where they can. Beware, there’s a reason they send out so many coupons, they wil get their money.

These guys will scam you! I had my vehicle inspected by them. It was my first time going there. They failed my vehicle and presented me with a quote of nearly $ 600.00 worth of repairs before they could pass the vehicle. I knew something wasn’t right so I took it right away to the honest guys who normally do my inspections, and it passed with no problems. Do not trust these scam artists!

Again – only assigning a one star because I have no other option. In follow up to my other review about this location: I took my vehicle to another repair shop and lo, and behold, the problem which Goodyear stated I had was not the problem at all. While I still had to fork over some dollars to get a repair made, it was not the over $ 500.00 quoted by Goodyear. Try $ 189.00. Too bad the manager would not listen to me.

We’ve been to this place twice & both times we have been disappointed. The first time they messed up a wheel bearing when rotating our tires (cost us hundreds of dollars to get it fixed). The second time we had an appt for an inspection & oil change. We waited a hour & they finally worked on our car. I was however impressed with the Store’s Manager who followed up with us & provided a refund for some coupons. Mike was very nice & helpful.

This is the worst customer service I have ever had for a company that relies on its customers. I walked in just to get a state inspection and there was no one at the desk. After standing for 3 minutes a guy stuck his head out a window and said he would be with me in a second. After 15 minutes I said the hell with it and left.