Mattress Firm Forest Park

Nick Francione is AWESOME. I called this location three days prior just to obtain information for potential future purchases, and Nick’s personality in three minutes brought my wife and me to the store. The experience was enjoyable, entertaining, mostly efficient (considering ALL the other parameters involved in such a big purchase). Nick worked hard for us, and valued us like we were extremely important people. There will be another reason to buy a bed someday, and Nick will be the first to know about it.
Shout-​out to Wilson, who greeted us and got us started in the «mattress selection process» while Nick finished up with another customer. Additional shout-​out to the two delivery men who were so efficient that I struggled to keep up (I hadn’t removed our full-​sized mattress and box spring prior to their arrival… and they were FAST!).

Not sure why it’s so hard to shop for a mattress. Even with the plethora of stores that carry various brands it seems like a never-​ending cycle of second-​guessing and discovery as new (likely increasingly expensive) mattress brands pop onto your radar. We went to the Mattress Firm conveniently located in our neighborhood to try out a few. The «salesperson», Nick, was very helpful and energetic — not sales-​y at all. He seemed very knowledgeable about all the brands. He let us take our time, but was there when we needed him. We hadn’t really planned on buying a mattress that day, but felt comfortable enough to take a chance (especially since we’d been «shopping» for one for months). The 120 day return policy also gives us peace of mind. I would definitely recommend Mattress Firm for their selection, service, expertise and guarantees. The mattress we purchased has a price set by the manufacturer so I can’t comment on how competitive Mattress Firm’s prices are. I will say that they had a sale going on that enabled us to get some much needed extras (pillows, mattress cover, etc) for little or no add’l cost. Definitely a plus!

Great experience. Gabe was super knowledgeable, took his time with us, really made sure we had what we needed, not what we thought we needed walking in. Making the purchase and setting up delivery was simple. Delivery guys were on time, speedy, and efficient. I’d recommend this store to anybody. Thanks for making mattress buying painless.

Awesome store! Paul helped me find the perfect mattress, and in my price range. I even got same day delivery. Both of the guys there (I’m awful with names, but I believe the other one was Nick?) were really helpful and entertaining. Thank you so much, you two!

The customer service was excellent in the store and the delivery guys were great too!
I needed to buy new mattresses for my children and I already knew what I was looking for. Nick was attentive and listened to what I wanted and I bought two very nice mattresses for a great price. I will definitely refer anyone to stop at this store, if they need a new mattress.

Best Experience! We purchased a king-​size Simmons Beautyrest Recharge Fischer Island 13.5″ Luxury Firm in December and couldn’t be happier — with the mattress or the store! We were familiar with the brand and had purchased from Mattress Firm before. We were greeted by Joe, Sara, and Mike and they walked us through the process of picking the right mattress. Joe pointed out the differences in each of the product lines. Mattress Firm has a color code system that is really helpful in narrowing down your choices to get you what you need/​want. We had such a positive experience picking out our main mattress that we went ahead a purchased another one for our guest bedroom, too! (Our recent guests gave it a thumbs up!) Delivery also went very well. We received our mattress the next morning. The delivery guys were on time, professional, and VERY efficient. They set everything up and took away our old mattress in just a few minutes! I would not hesitate to use this store again!

Not sure what I expected when visiting this store, but I can easily say it will be hard to match the experience in the future. Derek was personable, professional, and a real pleasure to work with. I had a long list of wants and little in the way of funds.
Derek really seemed to care about getting the best deal possible for a high quality product. Can’t recommend highly enough! The delivery — prompt, helpful, and very careful with a difficult staircase to navigate. Fantastic. Definitely plan to do business again when in the market for a new bed.

The Customer Service/​Delivery, Price can’t be beat!
I needed to purchase mattresses for my Teen Daughter that wouldn’t sink after 3 yrs. The Manager at this location helped us to understand how to purchase our mattresses. We got a deal of $ 200 off for a Beauty Rest and has a warranty. The delivery was EXCELLENT!. the two men took the bed to the second floor of my Victorian without any hesitation. They even figured out the bedframe that I was baffled about not working. Excellent Customer Service. EXCELLENT! Do not forget to Tip the drivers. These guys have Bills to!
The manager even called to see how delivery went for us. I will probably purchase 2 more sets for other rooms in my house at this location.
GO HERE FIRST!

We bought one Simmons Beautyrest Queen mattress and box spring set from Derek at Back to Bed on Madison in Forest Park. Before we left we’d bought another as we needed two anyway but were not sure what we really wanted. No pressure or hard sell, Darek knows the products are very high quality and sell themselves with a bit of knowledge that he easily povided. Our experience was really refreshing. We got a fair deal and the beds are just what we wanted. Darek is all about getting us into what will work the best. If it does not preform up to our standards exchanges are part of the deal. Delivery and disposal of our 14 and 10 year old death beds were flawless and happened first thing the next day. That’s great service. Derek made sure to follow up with calls to make sure we were satisfied. Thats what you get hope to get form local businesses with a responsible manager who does his homework. Many thanks we will be back in 10 years.