Citibank

Left my card in machine bank called me a big thank you great customer service and a total appreciation from me

This bank has horrible service the lines are always long and the bankers don’t help you with the other services. Don’t come to this branch its horrible.

I’m not big fan of Citibank in general but that location is clean and the staff is friendly and polite professional

SNY had Keith Hernandez of the 1986 Mets do an meet and greet autograph session last Friday from noon to 1:30pm. Organizers of the event did a pretty well job. There was no scheme, Citi didn’t force people to open an account with them in order to meet Keith. This wasn’t exclusively for just Citi members, it was open to the public. The line moved fairly fast, the people of Citi Bank also provided everyone on line with bottles of water, cookies, and fresh fruits. It was pretty awesome meeting Keith Hernandez for the second time. I met him years ago as a kid at a charity fundraiser at the Ronald McDonald House of Long Island North Shore children’s hospital. He was a bit of dick then because of his fame and popularity among other ’86 Mets members. I followed him as I saw him quietly exiting through the side door. I remembered asking him for an auto, he gave me the death stare and just left. When I met him last Friday, he seemed humble and warm towards the children and fans this time around. I’m just glad I had the opportunity to get his auto thanks to SNY and Citi Bank for setting this up in Forest Hills.

Today for the first time I was required to assist my mother, who at 91, after a lifetime of independence, is starting to have difficulty doing her banking without help. I want to personally commend Enrico at the 71^st Avenue branch, along with his wonderful Citibank colleague Sita. What could have been an anxiety provoking episode for mom was no problem at all! Both of these fine Citibank employees were sensitive to my mother’s needs, made sure the necessary papers got signed and mom reassured about what was happening. Moreover they explained things to her, so she could understand the process. They treated me, and more importantly. her, with respect and kindness, were elder friendly, not condescending, (a rarity these days!) All in all… Citi was very pleasant to deal with.

Ive been coming to this Citibank for years. It used to stay crowded but I dont see the long lines anymore. The staff are very friendly and its a very convenient location to my gym so I am happy about that. They have renovated the bank and it looks great.

They did a great job remodeling and were open this week ready to service all the customers post sandy. What more can u ask for? Thanks for being open and coming in to help us out!

How many banking associates does it take to process my request? A simple transaction is work heavily involved with immense effort = too much work to some people!
Three.
ONE was on the phone ignoring my presence deploying to oblivion behind the Citibank Battalion customer service counter.
TWO was standing next to the customer service platform counter serving as pure decoration, nothing more. Utterly useless.
THREE was a teller who is inattentive to adhere with a typical closed listening skills and throwing rude scowl looks at me. I lash directly at the teller out of frustration when NOT one soul was ready, willing or sprightly able to choose to help me. Ergo, I repeated THREE (3) times: «I have a change in my profile which is a simple request!»
I wrote my old vs. new information clearly and lash at the teller with «it is a simple request! How difficult is it for you to update my contact details??» It is not rocket science that requires a doctoral degree. Utterly useless the people behind Citibank Battalion for three useless infirmity to be strike out.

Oh, I used to love citibank.
Now they’re charging me 10 bucks for my checking account and another 10 for my joint checking account. So what was free… just became 20 dollars a month.
Funny thing? I wouldn’t get charged these fees if I had more than 1500 in my savings. They ONLY charge people who already have NO money. Makes a lot of sense.
I use TD Bank now and it’s AMAZING! They have treats for my dog and a boat load of pens everywhere! Citibank had a handful and only half of them worked.
Why so stingy, Citibank?

This Citibank branch is the one I use the most– it’s usually clean and uncrowded, even during the weekend. The staff are courteous and almost apologetic. It’s a bank.

Staff here is very helpful and nice, lines are minimum for the most part. The tellers are polite and don’t act like miserable bank slaves. 4 stars only because Citibank still requires envelopes for deposits (instead of inserting the check directly into the machine). Lots of other banks have it already, Citibank needs to step their game up!