Krause Electrical

Our 7 year old HVAC unit wasn’t working so we called these folks since they were the ones to install it when the last owners renovated our home. They sent a technician who thought he fixed it after a few phone calls to another technician. I tried to explain to the technician the issues we were having with the unit when he was at my home, but I had the feeling he didn’t understand the system as it is a «state of the art,» energy-​efficient system. So of course a few days later it went out again, a different technician came over. Fixed it again, but said we may need a panel replaced if it happens again, sure enough we did. He ordered the part and said someone would call once it was in. Nobody called. I had to call only to find out they had to order a second piece. Fine. Well, they came over to install the part. Told us it was under warranty and we would only have to pay for labor… YAY! The part was over $ 400. These people called a week later to inform us they were wrong. They in fact ran the part AFTER installing it and it wasn’t under warranty. We owed them $ 430. I asked why wouldn’t they confirm this before telling us it was under warranty. I asked for at least a discount on the part. The woman said she would talk to the owner and call me back. I never got a call back. Just got an invoice in the mail for $ 430. I called back again and was told «sorry, but mistakes happen.» Clearly these folks aren’t looking to keep me as a customer. After a lot of complaining, I did get a small discount, but at this point I’d never call them again.