Paloma Summit Apartments

My fiancé and I have lived her with our pup since December 2014 so I figured its about time I reviewed.
The Apartments: They are seriously some of the nicest apartments I have been in, they feel like mini condos with tall ceilings, tan walls, crown molding throughout, your own a/​c unit, and an amazing amount of cabinet space in the kitchen and bathroom. They layout is great making the place feel bigger then it is and you don’t have to walk through the bedroom to get to the bathroom (that is hard to find in some apartments)! We have never had any problems with loud neighbors, the insulation here is amazing as we never hear the people above or next to us. Also having the washer and dryer hookups (ours are inside, some are on patio depending on the apartment) and a huge patio was such a plus!
The community: Its a really great area to live and I’ve never not felt safe walking late at night with my dog. You do see a good amount of people who seem to think not picking up their dogs crap is okay (which its not, its part of owning a dog people!) but besides that the grounds are kept nice and clean. Everyone is generally nice and says hi as you walk by, they have a pool, spa, gym (with recently upgraded equipment — its so nice now!) a tennis court, laundry centers (never used these so can’t comment on their condition) and best of all a fenced dog park.
Parking: You can generally always find a spot within a minute of your apartment, if not there are some spots on the hill by the dog park/​tennis courts or by the leasing office. Every apartment comes with one garage which is great and helps with having more open spots but some people use their garage as storage and most definitely have a car that could be parked in them. I’ve only ever had a hard time finding parking coming home after 9 or so at night.
The Staff: I’ve mainly dealt with Chris from the get go, he helped me over the phone when I was looking before we rented and was so helpful! Anytime I need anything/​have any questions I email or call him and he’s quick to respond and always friendly. Maintenance is also friendly and fixes things within the allocated time frame they give you.
They also have an awesome trash service where you can put your trash bag outside of your door and they come by nightly and pick it up for you so that saves you a walk to the dumpsters.
Overall there were one or two minor hiccups along the way so far, but nothing worth mentioning or that wasn’t promptly corrected. We plan to renew our lease at the end of the year if rent doesn’t spike as we are super happy living here.

So, as my lease comes to a close in another 6 weeks or so, I thought I’d leave a review finally.
Compared to the last complex I lived in (Cortesia RSM), Paloma is about 5 steps above in terms of experience. Chris in the front office is great, the grounds are great, and my apartment is pretty great too.
Now, onto the review:
The staff: I’ve only ever really dealt with Chris, but he’s a stand up guy and does everything within his realm of powers to make situations right. If you decide to move in here, ask for Chris.
Parking — Parking here is actually pretty good. There’s always open spots scattered throughout the complex. There’d be more spots, but there’s a good portion of inconsiderate residents using their garages for storage instead of parking. In the lower section, there a few guys who drive trucks who couldn’t park if their life depended on it, so just be aware of door dings and the like. If you get a garage with the spots in front of it, just know that not everyone pulls into the spot and will leave their asses hanging out blocking your garage from time to time.
The Grounds — Decently kept. Grass is always inconsistently cut I think, it’s never even. People actually seem to pick up after their dogs, so the fear of dog poop is minimal. The pool/​spa area is very well kept, and not terribly busy. The gym is pretty small and lacks any real good gear if you ask me, but I’m not a huge work out buff.
The apartment itself — They’re more like small condos, which is pretty nice. Painted walls, crown molding, fake wood floors. The patch work to get ours up to shape was a bit spotty, and I have a feeling we’ll be dinged for the previous tenants holes, but you never know. The carpet was nice at first, but it’s cheap so it wears quickly. Doesn’t look terrible, but it’s not stellar. I’ve really enjoyed our large patio, but the paint is chipping and it’s slightly annoying. The AC does a great job at keeping the place cool, which is nice. The water around the apartment is hard to get cooler, because ours bakes in the sun all day — but I like we don’t waste too much time waiting for it it to warm up. Everything is electric, so our Ed. Bill tends to be higher than other places with gas. Oh well.
All in all? I’d love to stay here, but our dogs are going to cost +$ 100 and we aren’t sure what the rent increase will be, but I’m positive it’ll push our rent for a 2 bed/​2 bath past $ 2,200 and we know we can find cheaper 1 bed apartments in the area. If I could keep my rent exactly as it is now, I’d sign into another 12 month lease no second thought.

There’s nothing you can do to help me. You’re just throwing out an empty offer here.
If you want to help me, pay me back the security deposit you guys took from my (and charged me on top of) lease there. I was there for only 5 months and had my whole deposit taken and charged on top of that because I complained about an issue I had with the management. I was release from my lease because of the incompetence of the management there and in retire I got shafted with my security deposit.

I want to start off by saying I LOVE PALOMA! I can’t believe that there is even 1 negative review. I have had such an amazing experience here and if I wasn’t trying to move to be closer to my family I would have stayed here. I have lived in 4 different communities in Lake Forest/​Foothill Ranch area and none of them come close to Paloma.
Let me start off with the office staff. They have been nothing but helpful and extremely nice. Chris is my go to person. He has definitely made my experience at Paloma a great one. The office staff goes out of there way to make sure that needs are being met and apologetic if they can’t work something out how you would have liked it. I wish every apartment complex had a staff like paloma. The property in itself is a very nice community. Everyone is very nice and keeps there areas clean. Parking has only been an issue for me 3 times my whole year stay here, but even so the community isn’t huge and its not a far walk to park a little bit away if for some reason you can’t find parking. I was lucky enough to have extremely nice and helpful neighbors, but in all honesty everyone is really nice there. The noise level is perfect not too loud but not super quiet either. Even though I am moving out the staff is still going above and beyond to make sure my move out is good. I have and will keep continuing to refer people to Paloma summit.

I have been a resident here for the past 5 years and I would recommend that anyone that wants a clean and well managed apartment complex come and look at Paloma Summit. I want to also give a special shout out to Leo the Maintenance manager. He always takes care of my requests promptly and conveniently. He is always a pleasure to deal with.

Moved in less than a week ago. Found the office staff to be extremely helpful even with all my questions. I really appreciated the follow up phone call from Chris asking if I needed anything. I truly believe that the office staff really cares about its residents. Had a number of small apartment issues and they were quickly corrected by the maintenance man Leo. He was professional and certainly had the knowledge to quickly correct each issue within an hour. One last item, as in all the other apartments we looked at, Paloma parking is ample and available. No need to ever park outside on the street as the other apartment residents need to do. To us parking was very important. My sons and I are very glad that we chose Paloma Summit apartments to make our new home. Highlights are,
Ample parking
Quiet
Dog park
Great pool area
Truly supportive Apartment staff
Does not look like a typical apartment outside or inside

Updating here. Feel that things are better in the front office. Rent is still being raised continually but it seems that’s just the nature of the business. Was finally told about the trees after asking.

If I could rate this apartment a 0 stars I would. The apartment itself was not an issue, the complex is beautiful and kept up regularly the pool is beautiful and the washer and dryer units were easy to access, my only recommendation there would be for them to have a change machine in the designated area. I tried to get change from the soda machine in the washer and dryer unit and it just ate my money.
Once again my issue is not with the complex but with the leasing office. I’m sure people who dont have any issues and just make their payments would and have probably had a fine experience but for anyone else they are screwed. As you can see from the negative reviews other than mine the issues have been with the leasing office. For the most part they appeared nice and helpful but when I actually needed help they wouldn’t do anything. They are all talk and no action, they tell you they will do something and then do nothing at all. I had a horrible roommate situation which is not their problem that is personal, but when my roommate moved his mother into the complex a month after I signed the lease and stayed for the next 5 months with no rent I was furious. I went to the leasing office after trying to resolve the issue internally a month into the issue, you’d think since there is a non-​authorized occupant who is not listed on the lease and should not have a key and garage door opener to my home the leasing office would help right? They never looked into it, my roommate told them she didn’t live their but all they had to do was walk into the home to see her dogs piss on the carpet as soon as you walk in, her car in the garage, her clothes in the house, her food in the fridge. They told me they couldn’t help and offered to evict all of us from the premises if I wanted to make it official. What kind of solution is that. So instead I was stuck in a lease paying for her to live and bathe for free with no way out except eviction or breaking my lease and paying them a large sum of money. Thank for the help Paloma leasing office. I’ve never had such a horrible experience.
On top of that they sent the deposit refund to my roommate and now I’m screwed because they don’t care to meet with me to cash it together and are literally just not doing anything with it because they just don’t care. They told me to confirm with him that it can go to my house, isn’t that their job? They can’t pick up the phone???
Joann in particular was very rude and talked over me constantly while trying to resolve the refund check going to my address. When I stopped the conversation and told her she was being rude and talking over me she didn’t even care to apologize. I’ve been in sales and customer service for years, you do not talk over your customer, you listen, you recognize what they say, and when you’re wrong you apologize and Joann did none of that/​Being that I kept them in the loop of my difficulties the entire time I was there I would have liked some sympathy from Joann, not a raised voice talking over me and not caring. She just didn’t care, and I can’t say they did while I lived there either. They have no regard to the fact that these are people homes, their haven when they get off work. I get they are at work but come on, you are dealing with peoples homes, show some compassion show some heart. Don’t move here at all, if you want to move to an apartment in the area there are a lot nicer more affordable ones in the area to look at.
I would gladly receive a call from a representative of this complex to apologize for the rude behavior of Joann and my horrible experience. I hope proper training is done to prevent that sort of experience on the phone, but also that the leasing office is more compassionate when working with their tenants but at this point I would never ever ever recommend anyone live here, not even my worst enemy is bad enough to be subjected to the service I received.

So glad we found this place! I toured 6 complexes for a temporary home for our family while waiting for our house to be built and none compared to Paloma Summit. Condo is beautiful, location is gorgeous and staff has been beyond helpful. Pet friendly, kid friendly, and a great place to call home. Close to nature and shopping!

After living here for a little over a year the new Apartment manager does nothing but power trip on any and everything. She and a neighbor made it an unpleasant experience living there, hence why I don’t anymore. Everything in the apartment is a façade, looks nice, but peels right off. Like the floors for example, you can see them peeling off. And the shower knob broke a week later, and the sink always smelled like bad eggs once moved in every time I would do the dishes. Thanks, but no thanks.

I have been living here for several years now and we can always find something wrong to pick on, But I must say for me it has been a very positive experience. The management team has always been helpful and responsive and the grounds are well kept. On more than 1 occasion Chris and Karen have gone out of there way to be of assistance. Thanks guys!

I love living here… Chris and Karen and Chad and their service guys are ALWAYS ready to help. They always listen to my concerns and they get taken care right away.
When we are at the pool, Chris always comes out of leasing office and offers everyone waters, cold pops, etc.
Chris is always so helpful and professional and even goes way and beyond to attend to our needs.
I love how they have taco nights (with beer:) and food truck nights and even come home to cookies on my doorstep sometimes.
The property is kept up pretty well. I feel safe around here. Even though I park in the garage, my friends barely have a hard time finding parking when they visit.
I am very happy living here and I have to say I am a hard person to please… thank you guys!

Foothill Ranch is a great community to live in. Very nice and comfortable life style and way of life here and beautiful views. This condominium rental community is situated in a great neighborhood in Foothill Ranch and compliments the way of life here perfectly. I’ve hadn’t had any real reasons to not enjoy my time here. People are happy, neighbors are friendly and accepting, leasing community is always knowledgable and very helpful. They have gone out of their way to help me with some, unconventional favors from time to time and never hesitated to provide help in any way possible. Love people outside the rental community, the home owners and larger community presence is prominent here. I’ve really enjoyed my life overall since moving here!

My wife and I needed a short term lease while our new house was being built. We searched around and finally found Paloma Summit. We are so glad we did! We met with Chris and his «customer first» attitude was very apparent. We received nothing but the best customer service you could expect in an apartment community. Chris would even look in on our cat when we were traveling! I would highly recommend Paloma Summit to anyone looking for great apartment community.

Honestly, after living here for almost a year now I am shocked by the amount of negative reviews this complex has.
My wife and I have had nothing but a positive experience living here and think there is a lot that is overlooked with all the negative reviews.
The entire management and maintenance team is great. Not only are they courteous and professional, they have always been very attentive, responsive and have helped make the experience of living here very pleasant.
For an apartment, this is near as good as it gets. Paloma is situated in a very quiet residential neighborhood that is very well kept and comfortable. Noise has never been an issue for us. Parking is almost nearly perfect. At times coming late can mean searching for a parking spot, but at least by providing every resident a garage you have the comfort of a guaranteed spot.
When it comes time to renew, I will be renewing and plan to stay at Paloma Summit at least till the day my wife and I are ready to purchase a home.

I really like the place but just like everywhere there are pros and cons. Over all it’s a nice place and I really hope the rent does not go up like some of the comments says.
Beware of black ant infestation.
Pros:
* Nice view
* Real Fireplace
* Open guest parking
* Dog park
* Gym
*Tennis courts
* Close to shopping and Entertainment
* Quite
* Washer and Dryer hookups
* Trash service
Cons:
* No matter where you parked in the complex you got hard water spots all over your car.
* Kitchen sink, bathroom sinks, shower, and water hose has really low water pressure.
* The pool is right in front of the leasing office. The maintenance and office guys love checking my girl out every time she goes to the pool. No respect.
* Black ant infestation. I keep my place clean and no trash laying around but yet I wake up to ants in my bed! (Just woke up again with lots of ants crawling and biting me, this is disgusting… Lowering stars again because their exterminator doesn’t do anything when called).

We lived at Paloma for about 5 ½ years and recently moved out of state. Honestly, most of the time we were here, we loved it. It was quiet, against the wilderness park, and felt removed from the city, but yet close to shopping.
The reason I give it 3 stars is because of the cost, and the lack of communication when it came to some big changes in the community. We would get text messages about bbq’s, but not that we were having a major landscape change. Most of the beautiful pine trees were removed without warning. That was a big draw for us, and something that made us feel like the money was worth it.
On one occasion I had emailed a link from the Lake Forest Police departments FB post about warning residents in our area about car break ins that were occuring, and tips that they had. I thought it was information that should have gone out to residents — instead I got no response. Kinda frustrating.
A few years ago (I believe under different management) I had also requested a warning go out about speeding (which is still a problem on the lower level, where there are children and pets). I was told to write down specific plate numbers. Not possible most of the time, and would it really hurt to send out a warning?
Outside of those two requests, we aren’t the kind of tenants who really needed a lot from management. I think we had them fix a toilet, and maybe a drawer or something in all our time there. When we did deal with them, maintenance was always quick, and the guys were great.
Moving out was a smooth experience. Chris on the management team made everything really simple, and was pleasant to deal with. SO nice when you’re going through a stressful move!
The actual units are really nice and in good condition.
Parking can suck if you get in late at night, but it’s way better than other places I’ve lived in the past.
All in all, if I had to move back to the area, I would probably still rent here, but I think I would be more vocal with the management about my concerns.

I have lived here for about 4 years. I can admit it is a beautiful quiet and peaceful community. But there are some things that have been bothering me for a while.
1. Rent gets raised every year. They think all of their tenants are made of money. They add «services» and «upgrade» fixtures just so they can get more rent from you when your lease is up. They tell you they can try to leave your rent the same but when your 30 day period is up they tell you they can’t. By then it’s too late to look for a new place. My rent has gone up over $ 200 since I’ve lived here and I only have a one bedroom.
2. They tore out all of the beautiful trees. And forced wildlife to move elsewhere. I had an owl couple live in the trees by my balcony and I would hear them every night. But no more. I’m so frustrated that my rent increase paid for this horrible act .
3. 24 hour notices are a joke! More like 12 hour notice! They decided to do fixture replacement the weekend before christmas and the weekend after christmas! What a great way to spend my hard earned vacation. They sent me a text at 5:00 pm Thursday that they will be replacing fixtures in my garage «Friday and Saturday between 9am and 6pm». To me that is not right especially if they were just doing this the weekend before but in a different part in my home. Tenants have legal rights by law and they are clearly violating them.
4. Everything the previous reviewer said about the repaving of the parking lot is true. They were not organized at all. We never got notice about it a week before we got it the day of. When it was too late. I had to park in a subdivision far away. It was really inconvenient.
5. All of the above has happened within the last 6 months. Too many things in my opinion. The gardeners start with their leaf blowers at 7am. I’ve had important documents put on my door and been blown away by the gardeners. I had a copy of my lease left in bushes next door and completely soaked.
6. They «upgraded» our water faucets but what they did is made them low pressure faucets. The water is like a trickle now. The new light fixtures are dim and are not the same shade of light like they used to be. They look harsh and fluorescent. They have motion sensors now which is pointless for a small apartment. I only use a light when I’m in a room. They only added these things so they can justify rent increase or higher rent to the next person who lives here.
I’m most likely going to move when my lease is up but I feel bad for all of the tenants that live here and are overcharged. Blatantly being taken advantage of.
Update 12÷30÷13: I see that Candace has commented on my review. All of those «gifts» you name off have no monetary value. I don’t get a raise every year to pay for the rent increase so if you say that getting my balcony cleaned or a fresh coat of paint is a gift to me, you must be mistaken. A one time gift does not even cover how much extra I pay a year to live here.
As for the lighting project it was mandated by SCE and Paloma summit had no choice. So it wasn’t planned that we are going to save a few dollars on our bill. That is what you guys just say to sugar coat the fact that they had to come during the holidays.
As you can see that I’m not the only tenant here that feels the way I do about the rent. Just read the other reviews. Instead of copying and pasting your responses maybe it would be better to actually listen to what the tenants are asking for. You wonder why there’s always someone moving out of here every other week. And then they even ask us to refer our friends here. Yeah right!

I am still giving this complex 2 stars but I wanted to update a few things…
First, although I was not happy about the way they went about taking down the trees, the landscaping is looking much better. I liked the more mature trees better than the current plants and trees, but it ended up finally looking okay once they finished.
Second, the complex offers a nice service of collecting mail and watering plants when tenants are out of town. We decided to take advantage of this this past August. Apparently, they didn’t write down our apartment number when we requested it. We came back after being gone for 10 days to an overstuffed mailbox and dead plants. Management was very apologetic and did end up giving us a small credit on our rent, but it just added to our frustration.
Third, the parking lot was resurfaced a few weeks ago. They apparently left a notice on our doors a few weeks before letting us know that we were not supposed to park on the upper level of the complex on a certain day. I never saw this notice (I don’t know what happened to it) and was not aware of the work they were doing. We came home late one night to no parking available on our level of the parking lot so we parked far away at the upper level. The next morning we found that our car had been towed (called in by our own complex employees). We had to pay over $ 200 to get our car back. The area had a couple 8.5×11 sheets of paper stapled to trees with small writing on them saying not to park there. It was certainly not noticeable marking. There are two major things that bother me about this situation.
1. The complex did not make a big effort to notify it’s residents that their cars could potentially be towed. We only apparently received the notice on our door (that I never saw). When the complex decides to throw a BBQ, we receive multiple texts, emails and other notifications about the event, but when our cars may get towed, they made minimal effort.
2. They had our car make, color and license plate on file. All they had to do was look it up and give us a call. They didn’t even make that effort.
I would hope that the management in any complex I live in would have my back, but instead it seems as though this inept management has caused problems and cost us money that we don’t have to be wasting.
I am really hoping for improvement soon– or I want the ability to buy a place so we no longer have to deal with this!

The Bar B Q is amazing as well as the dog run. The property has taken out several trees but are replacing with new trees. With the trees being taken out and with and open imagination you can see that the property is becoming a clean looking and bright community to live in. As I have found out if you have any concerns the community manager has an open door and does try to take care of all problems and concerns. I have been here on this property for 14 years + now. Have seen many changes. With keeping an open mind it has always been the best. The biggest problem that we have here are the pet owners not picking up after their animals. Their is always an excuse don’t have any dog bags which is true this does need to be stocked daily but pet owners can use grocery bags too. So there is no excuse not to pick up after your animal!!!