Walmart Vision Center

Everyone is real nice here. And the doctors are great. I had my hands full with kids and they were real nice to me and my kids. Most places would just stare and give you this look like really bringing all your kids here but not this place. They all rocked it. Super friendly and awesome kid friendly. I would rate more if I could.

disappointed 4years ago not by the optometrist but by those technicians
who I believed needs to be trained, I came back 3 times to fit my progressive eyeglasses, drove from Irvine to foothill.
I stupidly and trusted these guys only to fail. I guess you can make people
satisfied and others dissatisfied.

Total rip off… I went in for an eye xam for contacts and was told I needed toric lenses. I didn’t want toric lenses, by Andrea Nguyen completely ignored me. I told her the toric lenses weren’t working right and didn’t stay in my eyes… my astigmatism is so minor, it shouldn’t be an issue… fast forward a few months and I try and order non toric lenses through 1800-​contacts (who are FANTASTIC, by the way). Not only is Dr. Nguyen out on maternity leave, the replacement doctor tries to force me to come in for another full exam… trying to rip me off for another $ 100…Horrible people, horrible place.

I have been getting glasses from the local Walmart for about ten years … perhaps a bit more. At less than a mile from my front door, visits are very easy.
Why all the one-​stars reviews? Why are the reviews either one-​star or five stars?
The optometrist (Dr. Nguyen?) was always been pleasant and efficient. If this were just about her, this would be a five-​star review.
The front office folk have been a bit more varied. At times, highly effective. Other times, much less so. (This is Walmart. They do not always hire the best.) Never has anyone been rude, or given me any sort of run-​around (as other reviews describe).
Also, before Walmart re-​built this store, they let the optometrist’s office degrade rather badly. On visiting the office, you would see worn/​torn chairs, water-​stained warped ceiling tiles, dirty worn carpets. Not something over which the optometrist had control. In fact, I sent feedback to Walmart through the company website. Got a call from the store manager, saying they were about to re-​model the entire store.
Appearances can flavor opinions. Might explain some older reviews.
Yes, this is Walmart. The optometrist herself has always done her job well.

Dr. Nguyen is the best!
If it wasn’t for her. I would be dead!
Apparently my review is not long enough, so I will just fill it with random words until it meets the requirement. Apple, astronaut, angus beef, Alaska

Dr. Andrea Nguyen is wonderful and caring. You can’t get better service elsewhere.

This review is specifically for Dr. Andrea Nguyen. I have been seeing her for close to 9 years now, and even though I only walk in once a year she remembers me and details about our last visit. She has fantastic doctor-​patient skills, is thorough in her exams, explains her findings in ways that are clear and easy to understand, and gives suggestions that allow me to confidently make my own final decisions.
Her office staff is helpful and friendly. I have always gotten an appointment within a reasonably quick amount of time, and the appointments are conducted on time unless there is a situation out of their control.
The prices are reasonable, and WalMart generally has good deals on contacts and glasses as well.

I had an exam In Walmart and also purchased my glass through them, I am so happy with my new eye glass that was affordable and pretty. Thanks Walmart

The prices are great. I really like the optometrist — she was very personable and honest. I actually popped back in today because my glasses broke, but the staff fixes them quickly and without any qualms. I’ve always had good experiences at this location.

Maybe this Dr. should read her reviews! Pretty sad! And, pretty consistent with NEGATIVE. I walked in, not to see the Dr. but the tacky, rude people at the front already were consistent with a pathetic patient customer service.
Dr…you might be going out of business soon if you don’t take this seriously!

I don’t understand all of the poor reviews… I have been coming here for probably 7 years now and have never had a problem. They have a great selection of Ray Bans which are my favorite. I also have contacts from here now and they are simple to use and reorder.

Terrible customer service. You can tell Walmart does not care about its employees and they in turn do not care about their customers.

I have been lagging on seeing an eye doctor for contacts but my co-​worker told me that she goes to Wal-​Mart and she highly recommends Dr. Andrea Nguyen. So I went and Dr. Andrea Nguyen was really nice. She was patient, warm and professional. I highly recommend seeing her and I am glad I listened to my co-​worker.

This place is awful. If you want everything to be a major problem and enjoy being treated like an unimportant second class citizen then maybe this is the place for you… otherwise, RUN. The staff likes to argue with you, ignore you, and basically be straight forward rude. I would never recommend this business and honestly they need to be reported to the heath department for their unclean practices. Ants were crawling all over the counters and floor while my daughter was attempting to place her first set of contacts and the clinician was putting her fingers in her own eyes and demonstrating on herself how she places contacts which I felt was disgusting. I regularly waited a very long time and appointments and appointment times were a foreign concept for these people. Most of the staff here did not deserve to be holding this job position, there are WAY more people willing to do quality work with ethical practices. Find another place!!!

Unfortunately, there’s no option for ZERO STARS.
I had an appointment for an eye exam, but walked out after 45 minutes of waiting, since they took walk-​ins in front of me. Apparently, if you have an appointment at 11am, but someone WALKS IN before 11, they simply push your appointment back, and assume that you’ll sit there and wait, so that they can get more business.
The lady at the front desk has no concept of what it means to have an appointment.
This infuriated me. I refuse to give my business to those with no sense of business ethics. DO NOT GO HERE!

I need to get the new reading glasses replaced as one eye is not close enough and the other eye is too close. They should have given me a better prescription or made them better. In any case, rather poor work.

I would have given this vision center a good mark. BUT I am now on their auto text message service (
) Dr. Andrea Nguyen. I HATE when a company is using my personal info for their marketing. I had hope that ALL my personal info would have been kept for office use only.
Now I wonder how many more TEXT messages i will get from this company and who they may have sold my info too.
BECAUSE of this I will NEVER go back to this vision center again.
DO NOT GIVE OUT your CELL NUMBER to this vision center.

Don’t go to this vision center. It was my 5 year old son’s first eye doctor appt. she was in a hurry because there were other patients waiting. Dr. Nguyen was supposed to skip one of his eye test because my son was crying. How can you give a diagnosis with one eye missing?! You’ll see how impatient she is. She dilated my sons eyes so she can get a better look at it. I was asked to come back after 30 – 45 minutes when she’s done with other patients. We just left the place without finishing the procedure because I don’t wanna risk my sons vision to be compromised. I will never go back there.

One of the Optician. Larayne, always goes the extra mile to help me out.
Adjusting my frames when ever they bend.
Or searching all through the back for my contacts.
I’ve been coming here for three years now and she always goes the extra mile to help me out ;)
Thanks
Larayne!

I DO NOT recommend this place for anyone that appreciates being treated like a HUMAN. The front staff is not so bad, but the usual optometrist (Anne Nguyen) has a MAJOR attitude problem.
After waiting half an hour (with an appointment), Anne completed the eye exam and refused to give me a prescription unless she fitted me for the brand I wanted. The problem was that Coopervision would not send her samples of the brand I usually wear. So, she put me in trials of something I didnt want and insisted I come back.
When I returned the next week (and experienced the same long wait), I explained that I did not like the «trial» brand. The lenses felt larger on my eyes and the moisture was just not enough. My eyes had never felt so itchy and dry before. Did she care or even listen? No! She argued that they were practically the same as what I was wearing prior. Excuse me, but who is the PATIENT here? I’m the one with the lenses in my head, not her. So after that, she actually had the nerve to tell me she would NOT have time to re-​examine my eyes or resolve the issue (even though I had a scheduled appointment) and asked that I come back a 3^rd time.
All I wanted was a prescription so I could order my contacts online. When she refused for a 2^nd time to write me a prescription, I left furious that I had spent over $ 100 to deal with this «optometrist». I had no prescription at that point & expired trial lenses. Honestly, the girl had a huge power trip and does not know how to speak kindly to her patients.
I ended up calling the store and speaking to the manager about the situation and explained that I did not even want to deal with the same doctor again. Although they would not give me a refund for the unprofessional service, they handed my file over the the alternate doctor that is there 2 days of the week. Guess what? I NEVER saw him. He signed a prescription with Anne Nguyen’s name on it and that was that.
I finally ordered my contacts with the janky prescription, but I’ve never felt so insulted and wouldn’t recommend this place to anyone.