OC Urgent Care

Went in with a knee pain from a motorcycle accident. I asked the front girl if my insurance will cover any knee brace if needed, she said yes.
They called me in and did their check ups before I see the dr. Spoke with him young dude new on the job, he said I might a torn the muscle, not a big deal I’ll rest and get better. He came in with a knee brace that I had to put on myself in the pain I was in. Finally got it on ten minutes later of struggling and in pain. Then the dr returns and says the insurance might not cover it take it off, thanks man! Left in pain tells me to keep my foot up and good luck… thanks dick! I’ll be calling my insurance and disputing my co-​pay with my credit card.

Disgraceful attention, my fiancée has been screwed around by the incompetent office staff at this establishment for more than a week, the tell you they will do something and just never bother to follow through. Do your self a favor and choose another urgent care, especially if you have or have a family member that that has any kind of depression issues!!!

While I overly appreciated my quality of care while being seen by Brandi, one of the PAs, my experience was ruined by an extremely unhelpful and borderline disrespectful receptionist named Sasha. I have had painful arthritis in a single joint from a palm tree puncture that had not gone away months later like expected, I called to ask what type of specialist to see based on the judgement of the person who originally examined my case or if I should potentially wait longer.
Sasha began with an unpleasant mood as soon as she heard it had been 2 months from my visit and told me I would need to come back, obviously this may be a money tactic but I live in NYC and this was not an ‘urgent’ situation. After having to repeat myself on multiple occasions that I only wanted the person who originally saw me to call at her convenience and I was not concerned if it took a week or two, I am became frustrated with her inability to carry a simple message rather than immediately denying my request.
Unfortunately for a business such as this having such a poor representative as the first line of communication may remind us that healthcare is just a business and there is no time for a 2 minute phone call from the other side of the country if you cannot physically come in and give them more money. Whether this is a policy or not I was left feeling extremely discouraged and disrespected by one individual who did not have the ability to effectively communicate or provide ‘customer service’, since that is all I am to her.

I was at the urgent care a couple weeks ago, been wanting to write about my good experience at OC urgent Care ! I was in for a minor reason, but Kristen the provider was great, extremely knowledgeable, even though it was busy I was in and out quick, Receptionist Jenny was great, same with the back office ! Great experience ! Will definitely come back !

I’ve been coming here for years and would have given 5 stars every other time however the last two times I’ve been here I’ve been disappointed. I was diagnosed and treated here and when I called for a doctors note to release me from work they told me I needed to be reevaluated to be issued a note. Two days later! I have congenital heart desease and had a sever case of tonsillitis and they told me I was very contagious. They asked me to get out pf bed where the PA asked me to not move from just to get a note? Not mention how rude the admin was about it. Why is it that I needed to be seen again? Because they wanted an additional copay? This is so ridiculous. I’ll never be coming here again after this visit. I’m so disappointed. If I wasn’t so sick, I’d give these people a piece of my mind!

Came here for a bladder infection because my doctor’s office had no openings. PA was very thorough. I was also experiencing flank pain, so they sent me for a kidney xray to rule out kidneystones. Wait was not bad. Place is clean. Staff is very friendly. Forms are available online, I was able to fill them out at home and take them with me. They sent out my sample to the lab for culture test. called me back with results and the received appropriate treatment. I was very satisfied with their service.

Do NOT go here if you have kids or medical common sense (unless you just have 3 hours to kill)!
We waited 3 hours (no prioritization for infants) only to learn nothing and be sent to ER to kill another 3 – 4 hours. What a scam this place is. You’re better off with WebMD and a doctor play set. But they’re still gonna charge our insurance!

I have come here several times, and every time the doctors and nurses have been great, they have great customer service and they are always polite and very helpful. They definitely go above and beyond. I would highly recommend OC Urgent Care.

Facility was very clean and the staff was pleasant The PA gave me a thorough exam on my knees. The staff was able to find a local pharmacy open on the Fourth of July weekend so I can pick up my prescribed meds.

I will never go back to this place, in fact I wouldn’t recommend this place to my worst enemy. I was charged $ 120 and received no answers or medication. In fact, while I was in the room with the PA which I thought would be a doctor she was literally on her phone looking up my symptoms. All while interrupting me mid sentence trying to explain to her how I’m feeling and trying to tell me I have glaucoma being a 37 year old man. Then I jokingly asked her if I should just go home and smoke some pot which I don’t do and giggled yeah. Completely and totally unprofessional. Later when I called to speak with the person in charge of the facility I did not receive a call back. Again a lack of care and character. It’s as if, no… I gave these people $ 120 of my hard earned money for nothing. Doesn’t feel good know you got ripped off period.

I lost my regular PC doc when I changed over to Obama care and in the meantime I needed a new place to go. So I have been coming here several times over the past three years and they always take great care of me. When I came in for a bad cold I was able to get a z-​pac on site the same day. Another visit last year when my cat scratched my eye and these guys set me up for a tetanus shot right away. I came in in April after my car accident and they referred me out for xrays very quickly.
These last couple of days I had to come in because I had a very bad reaction to a new skin care line and they hooked me up with steroid and benedryll shots which helped immediately.
The wait time is never too much and the staff is always friendly. I am glad they are in my community!

I’m extremely disappointed in the service or the lack there of.
The staff doesn’t give a wait time, nor update on why there is a long wait (so far an hour???) Seems like the staff members are confused… walking around instead of helping patient’s, or talking. Some not as friendly as others .
I was also disappointed to find out they don’t x-​ray here? That should be a must!
I didn’t start reading the Unilocal reviews in time…
A month or so ago I went to Hoag in Irvine, my wait time was less than 15mins & have an x-​ray machine.
This was just close to home, i will not be returning or recommending this place.

Awesome staff, friendly and caring. Natalie, Tasha, Wendy and the awesome PA that saw me THYVAN made it feel VIP:) loving this staff and urgent care. Clean and staff amazing :) in the medical field you are the hardest judge, and I have to say they are awesome !!

Came in here because of the high star rating when my husband had a serious back issue. When we signed in we told the person at the front desk what the issue was. She was more concerned with getting our insurance than actually servicing us.
The staff were unprofessional, if you want to know what I mean visit this place.
We canceled our appointment after completing paper work and waiting when while I was reading Unilocal reviews, discovered there is NO Xray machine in this «urgent care.»
Seriously?! After I told them the reason we were there was because bones were misplaced? And how would they determine the issue? ESP?
The office looked like it was a medical pharmacy not an urgent care, and when I asked the person at the front if they had an x-​ray machine she said no so we canceled and walked out.
No, thanks. If you don’t have the tools to appropriately represent the term «urgent care» you are NOT an urgent care.

Very knowledgeable, willing to help and kind! LOVE them!

DEAR DIARY, i found such an awesome hidden away treasure in the hills of lake forest!
I almost removed my comment but I decided to edit it instead. I don’t Think it was suitable for me to embellish my experience even though it was a great one.
to the point: every experience is unique I loved mine. I was treated as if they cared the wait was okay not too bad but I’ve heard it’s been worse. Until I get insurance I plan to keep coming to this place.

A quick insight into why there are long waits at times. I assure you, my colleagues and I want to see you and help you get on your way asap but sometimes there simply is not enough time in a day. We are always thankful for your patience.

OC Urgent Care is by far the best urgent care I have ever been to. All of the staff members are inviting, thorough and very professional.
My first visit at OCUC was when I was sick w/​the flu. I was not wanting, nor did I have the energy to drive 30 – 45 minutes to just sit in my doctor’s office for another hour or two. The staff was kind and it didn’t take long before they took me back and saw a PA. The PA was thorough and didn’t feel rushed. That was over a year ago and needless to say, we have made a lot of visits there.
I would highly recommend this urgent care to my family and friends.

Most unprofessional so called medical professionals I’ve ever seen.
So it all started when I cut my thumb. I walked in. They took my insurance card before I even filled out any information. Someone asked me to come into the back.
I sat there with gauze from home on my thumb for 5 minutes while the woman called someone because she didn’t know how to deal with it. It was a cut. Then they used a rubber band as a tourniquet and once that was cutting off the blood, they used water for me to rinse my thumb.
They then came in with a tube of sticks of silver nitrate. The girl and boy, not calling them man or woman since their next actions make them children. The warning on the silver nitrate sticks said,‘Do not use on genital warts.’ They actually giggled with each other in front of me like Beavis and Butthead for a full minute. They then used the silver nitrate, which hasn’t been the standard for this for 15 years. They had no pain killer for me, not even local anesthetic, injected or topical.
The silver nitrate did not fully work so they just wrapped my thumb in a tight bandage cutting off the circulation in my thumb. They left me for 10 minutes with my thumb raised while they walked off.
One hour after I had first walked in, the boy walked in closing the door to the exam room behind him, which had been open the whole time. He told me that they did not take my insurance and that I owed them well over $ 100. I walked out paying them my insurance copay and asking for their boss’ phone number.
I had to talk to their boss a few times over the next few days. It ended with me telling them to figure it out because they wanted to charge me fully for horrible service and I still had to go to another urgent care the next day because it was still bleeding all night and they had tightened the gauze and wrap so tight that the tip of my thumb was turning purple.
Do not go here. They have no medical knowledge, are very unprofessional, and they Dont tell you that they do not take your insurance for an hour so you have to pay cash.

While spending the first (or any) day of vacation at a doctors office is not my ideal scenario, the wonderful staff at OC Urgent Care made the visit quite painless.
After visiting several other urgent care centers with promise of being a «participating provider», only to be bamboozled upon arrival, OC was honest and up front and provided me with quality health care.
Lisa at the desk was very friendly and professional. Everything from her phone presence to her on site decorum was stellar.
Brandy, the health care practitioner, was very attentive and showed genuine concern for my issue, albeit non life threatening. She was very comprehensive in her patient history and with ruling out possible diagnoses,
The office itself is very clean, modern and well lit. Ample parking available in the lot.