Jo-Ann Fabric and Craft

Horrible customer service! Literally left the store without what I came in for because of a disgruntled employee. Rachel, at the cutting counter, needs to learn what customer service is and how to treat people in general.

6÷15÷16 — They advertise closing at 9PM we got there at 8:57PM doors were closed!
just needed to do quick one item return and a rude senior lady with British accent was unfriendly and impolite arguing the store was closing in three minutes. I said «perfect just what I need to make a return» she gave me rolling eye and horrible body language… then when I left she was waiting for me right at the door… not even said «thank you, have a good night…» Nothing! Horrible customer service experience!!!

They refuse to refund a defective/​broken item if it was on sale! I bought a chain and when I got home and opened it, it is broken. They won’t take it back as their ridiculous policy. Long lines, clueless and rude personnel. The coupons are good and selection nice, but customer service is lacking.

Nothing frustrates me more than an unwelcoming employee who greets me at the front door that they’re closing in 5 minutes at the door. I totally understand, came to get 1 thing and that was my only window of opportunity to do so.
Rushed all the way to the yarn area to find a knitting machine with a crank because I knew I had seen it before, but trying to quickly rush… Could not find it for the life of me. Walked over to customer service and patiently waited for one employee who was measuring trim to ask where I could find such a thing and the disgruntled lady who was hanging out behind her said she’s never found such a thing. Whatever.
Decided to go to Walmart knowing that they’d still be open and having seeing it earlier at a different location. I mean, I should have nabbed it at the Buena Park Walmart since the Foothill Ranch location didn’t have it either, but what can I say? I’m pretty loyal to Joann’s. I usually spend hundreds of dollars on yarn in one trip alone to fulfill beanie orders and such and this happens to be «my» Joann’s since I’ve been coming here for years. (What’s funny is I’ve never seen this jabroni before tonight. Must have had some luck dodging her before)
Anyway, decided to browse online to see if «my» Joann’s had it in stock (was quickly rushing before and just did not think to do it)… Low and behold… «10 in stock». It honestly must be in the little kiddy craft section.
I’m just irritated at the lady for first of all not being knowledgable about what the store sells and being so rude. I mean… Maybe you’ve just never seen it because it is in the kiddy’s section or because you’re too busy coming up with ways to ruin a customer’s experience.

Terrible customer service. My first time visiting this store (new into sewing) and I asked an employee a simple question as to where I could find stuff for cross stitching. The older British lady first completely ignored me and walked away pretending that she didn’t hear me but finally turned around. She let me know in a very rude way that I had already passed it and pretty much made me feel like an idiot for even asking. She was desperate for her co-​worker to «do the call outs» about the store closing soon (it was 30 minutes left). Sad to see someone so desperate to go home so they treat their customers like shit. Won’t be returning.

I have a love hate relationship with Jo-Ann’s. While their sales and coupons are constant it can be daunting looking for something specific in this huge store. Their only personnel are either at the register, framing counter, and fabric cutting counter. I’ve never seen any personnel on the open floor which would be very helpful. After all who has time to go down all these aisles to look for what they need.
The place is so big and has so much inventory even their own employees don’t know where things are. Better training and maybe an online app that will tell a customer what aisle something is located would be helpful.

The only reason I gave one star is that I was able to return the items I purchased. I needed to hem some pants for a friend and needed to do it quickly. Not being much of a sewer I asked an employee (long blonde-​haired woman) if the Wright’s iron on hem tape would work. Her response: I’m a sewer. Well, that wasn’t very helpful. I purchased some hem tapes anyway. Big mistake — there are no instructions in the package and none to be found on either the company website or by google search. Tried the stuff on one pant leg — it didn’t stick. Went back to return the items. Only one person at the register yet many other employees walking back and forth as the line got longer and longer. Finally another person came to the register. Explained that the product doesn’t work and that the blonde hadn’t given me very good advice and would like to do a return. She processed the return. There was no sorry to hear that, any helpful suggestion for the future and there was no eye contact whatsoever! This place gets a zero for customer service.

The customer service here is always great, everyone is friendly and the line isn’t ever more then a couple minute wait. They generally have good sales going on for home décor and fabric which is my go to here — sign up for their emails to stay in the loop!

THIS IS FOR THE FRAMING DEPARTMENT ONLY. My frame took a little over 3 weeks to do. My sister and I took an order early this year to give to our dad out of state. We recently visited him and the glass had scratches on it. They put the glass on BACKWARDS! We went to a different framing department to fix it and my dad wanted to pick out new matting. When the framer took the matting apart we found a long black HAIR left on the glue they used! Me and my sister are blond, my dad has grey hair, and the framer has short hair.
Unlike the other reviews on framing, we didn’t get Stephan we got Annette. She needs her certification revoked. Will still shop at the store but not for framing unless it’s with somebody else.

If I could give this store 0 stars I would. I spent over 10 minutes waiting for my fabric to be cut. That would be fine if there were a ton of people in line and they had more than 1 person cutting, but that was not the case. The woman who was cutting was so slow she could have been going backwards! On top of that she was extremely slow, and rude! The only redeeming factor was the woman in the framing department. She was absolutely wonderful. It’s time Jo-Ann’s got their act together.

I accompanied a female friend here that wanted to buy fabric and other crafting materials.
From our observation, certain shelves are not organized here. It was difficult finding out where each item was and what was classified under what sale, especially due to the large quantity of items in the store. They have a lot of neat fabric patterns there.
However, they checked us out very quickly and with no hassle. It’s not busy there.

The return policy is absolute garbage at Joann’s. They would only give 25% of what the return value are. They are so antiquated and wouldn’t budge even for a few bucks and was willing to irritate a customer to keep their profits. Customer satisfaction is obviously not something they care about

Me and my roommates always come to this Joann’s as it has so much to offer to crafters. Their fabric selection is huge! And they are always restocking it. They get new pattern fabrics as well with every changing season and holidays. Their patterns are always on sale and they will run a $ 2 pattern sale from time to time. A great time to just stock up on patterns.
This Joann’s also offers a variety of classes for sewing and crafting. Beginner classes and intermediate classes.
The staff is always helpful and friendly. Ola has always been amazing with helping us with any questions we have whenever we stop by.
You also almost never have to pay full price for your items. They are always running sales and have coupons you can get. Download the Joann’s app on iProduct or Android, you can download them from the website, you can get text coupons, they have a flier at the front of the store, and they accept Michael’s coupons as well.

This review is exclusively for their framing department as it’s the only reason I go out of my way to visit this JoAnns. That alone should say a lot.
I’ve had about half a dozen posters & other things framed at this location. All of which were one of a kind and I’ve never had an issue. The employees working here always treat things carefully and make sure everything is done correctly the first time. And you can tell that they’re actually knowledgeable about framing and not just some random high school kid who was thrown into that department.
Prices can be a bit higher here than at say Michael’s, but it’s not too tough to find a 60% off custom framing order coupons in the mail/​newspaper/​online so just be sure to cut that out before putting in your order!
I now live in Long Beach but if I have anything I need framed, I make sure I hold onto it for the next time I’m anyw

This store was GIGANTICUS… well, and it STILL IS!
Many things didn’t have PRICES on them, so I had to drag a bunch of canvas all the way up to the front to be price checked!- should’ve taken the train!
Hardly any customers and took a while to find someone to help me.
Also, they were out of GLOSSY lo odor spray… :(
I don’t normally go here, I saw it on my way to the freeway, and stopped in!

I certainly understand other reviewers frustrations. There have been times that I just needed a couple of yards of fabric and one would think that’s an easy, quick in and out experience… no it isn’t! If you go mid day, expect a long wait to get your fabric cut and get out of the store. More times than not, the cutters are not CS oriented. After their remolding, one cutter snapped at me because I didn’t have a number. Excuse me? I didn’t realize they had incorporated a take a number rule and by the way, there was only one lady ahead of me, not like there was a huge line of people. Still, no excuse to snap at me either, it’s hardly an earth shattering event not having a number when your the only one in line.
Selection is pretty good overall, they have a larger stock than Michael’s but then it’s like something happens out of an old Twilight Zone episode, when stock runs out, there’s no restocking, for months! This happened in the ribbon (fabric section) and recently, in the artist paint section. Bare to the bone shelves! Not sure who is in charge of ordering but someone needs to get their act together.
Normally (with the exception of the cutter in the fabric dept) my one-​on-​one experiences with the staff have been pleasant. However recently I asked an employee if they stocked a particular item and I could tell, she wasn’t happy at all that I was asking for help. That plus the fact that she could not bring herself to look at me while she was talking just told me this is not a people person. Lady, go get a job that doesn’t involve working with the general public, pleeeeese!
So I’m sure your wondering why I still shop here and why the four stars. One big bonus about Joann’s, they take up to three coupons per purchase! Now of course that means certain restrictions apply. You can’t use three coupons for the purchase of ONE sole item. You can use two different Joann’s coupons plus one coupon from Michael’s or Hobby Lobby. Sorry, but neither Michael’s or Hobby Lobby are going to let you use three discount coupons per visit! That is a huge savings. So that adds stars in my book. Not enough to rate the store a five but it merits a four star rating in my book.
Plus+ The store is well organized, clean, no narrow, cramped isles. Large selection when items are in stock. Accepts up to 3 discount coupons per purchase.
Minus-​Some employees need to be trained in CS skills, keep the shelves stocked! Have more than one cashier during peak hours.

This place is like a fabric store and a mini Michael’s all combined in 1. This place is huge! The Staff is very friendly and knowledgeable.

I’m not a «crafter» by any means, but was taken away by the immensity of this store. They seem to sell everything from fabrics and pillows to paints and artwork. The only frustration that I’ve had is the few times that I’ve needed to pick up something that I would consider «craft» related, they didn’t carry what I needed.
A couple of months ago I was looking for the clear plastic id holders that clip onto lanyards to hold my Disneyland pass and to hold our id cards for my daughter’s birthday party at the park, and I was directed by two different workers to the same section that only had one type of craft for kids to make their own beaded lanyard, but no clear tags to connect to them. Thankfully I checked next door at Staples where they carried multiple different types and sizes of them. I later found them at Walmart as well.
Recently I went in looking for refills of my Klutz Window Art Kid paint set and found what seemed like every other type of paint out there, but this type. Quite frustrating… So the next time I need something craft related, I will either check Michael’s first or maybe check their website before heading on down there again only to get disappointed.

Me? In a Jo-​Ann? This is like a fish out of water. But I tagged along and spent an hour here this weekend.
I was surprised to see much more than fabric here. Not to say that there isn’t tons and tons of fabric to choose from. But they also have foam cushions, sewing supplies, picture frames, artwork, mirrors, scrapbooking supplies, arts & crafts supplies, fake flowers, greeting cards, gardening decorations and plant pots, oodles of yarn and, of course, notions.
They have a picture framing service, an educational area where they hold sewing classes and employees who are very friendly and knowledgeable. Prices here seemed really good.
There seems to be some griping from other Unilocalers about the slow service but I didn’t see that. I noticed that customers seemed to come in waves. One moment there were no lines at either the cashier or the fabric cutting area and the next moment there would be several people in line. But the cutters worked quickly and were friendly to each person and the cashiers moved as quickly as possible and had additional cashiers come help out until the line was gone. Seemed very efficient to me.
Although this isn’t the sort of place I normally hang out at in my spare time it seemed like a great store to get sewing and crafting stuff as well as some home décor.

It’s the biggest fabric/​crafts store in Orange County and that means you can find what you want and then some.
My bingo friend and I discussed crafts we’d like to do and she brought up that she’d like to embroider some pillow cases for her new daughter-​in-​law, but couldn’t find the stuff to do it. Well this JoAnn’s has it (see photos). I especially came here because I was looking for a smallish tote for the bingo gear I’ve been collecting and found a white one with pink handles.
FYI: We’ve been using Unilocal pins as winning card markers since we started playing bingo together. Seeing all those colorful pins, she then asked what Unilocal was and while showing her all the schwag I’ve collected and telling her about the website, she snatched my Unilocal nail file, LOL. Now she’s a Unilocaler, too.