Waypoint Homes

I completely agree with the majority of these reviews. Waypoint homes did nothing good for me. Their customer service was horrible they treated me like a number on a list and not like a human being that was completely cooperative to them from day one. I had numerous different property managers that consistently treated me as if I didn’t matter. They are crooks and I don’t recommend them to anyone. I’m surprised they have the 1 and a half stars they do have in rating. Please take my advice and avoid them at all cost. As a home renter you deserve much better care and compassion. I have to select one star to post this message but they deserve 0 to negative rating

If I could I would give no stars. I’m very disappointed. My fiancé and his family moved out at the end of July 2015. They where suppose to get the deposit and invoice 21 days after they moved out and still nothing. He and his sister In-​law have been calling for the past month and they finally received the invoice stating what was going to be deducted. It’s been 3 weeks and still no check! They called again and no one in the waypoint office seems to know what is going on. Where is the money? It’s funny that they charge sooooooo much for the deposit and want it all upfront but when it comes to returning it they have excuses. The property manager is never available and the operators are rude! They need to contact my fiancé (Andrew Gutierrez) and give him his money back!!! If not we will go to small claims court!!! Never doing business with them again! Don’t RENT WITH THEM!!!

I rented a home starting 2013…2836 N Crescent Ave. The same year my son was murdered but not at this house… however I have been dealing with grief… the following year I had to have hip surgery and although I have been on disability and still never missed a payment… I went back to work and then was off again due to hip surgery not going so well… so it’s been a difficult 2 years. Starting in 2015 I did sign another lease… right after signing I then found out my sons case was going to trial… and I received a subpoena as I was being called as a witness on case. I then became nervous after living in the same place and asked to break lease because my second son moved out to be closer to work and I was living alone… I became scared to be at home by myself as I felt unsafe… the murderers of my son knew where I lived. I called and called and finally went down to office and was told they are not letting me out of my lease… it was such a non chalant answer from… Alana Cridell… whom I had never dealt with before in the Fontana office… she could care less what I was going through after I paid my rent on time… added security screen doors on all doors, added blinds… took care of yard… it was the best house on the block. They said I had to pay 2600.00 to get out of lease. which I did not have… and now I moved… for my sanity and peace of mind, safety. they kept my deposit which I have no problem with… but now they want to send me a bogus itemized list of things they are charging me for… such as cleaning carpet painting bracket for stove new fire alarm smart door locks yard work exterminating which I had no bugs inside house but outside I needed them to and they wouldnt said it was tenants responsibility exterminate etc the billed totaled $ 4700.00 it is outrageous… I will fight this amount to the end… they improperly over charge you… plus they are adding 18 percent interest… and the house the house that I was in… I found out is not the house that was for sale… so I moved in after being told that my payments would go towards this house I was living in… which turned out to be not for sale… do not go through this company Im pretty sure we will end up in court with me suing them… I wish I could post photos of how I left house in clean condition. So if I created 5,000. in damage how could the have moved someone in within the next 30 days. Smh.

I wish I would have read all of the reviews before leasing through waypoint. I don’t understand how this company is in business. Waypoint offers zero follow through when it comes to resolving tenant issues, I am still waiting on a response from an email I sent on August 24^th! Management does not care, I am actively looking for a new place as this company has disappointed me time and time again. Don’t lease from them, you too will be disappointed.

It is amazing how a company that appears to want to help current renters become future owners can be so callous once they «reel» you in. I was a renter for 2 yrs. I took the 2 yr option because it was supposed to be a savings plan towards cash for a house. In other words, I paid more rent the 2^nd year to build cash that I was supposed to receive at the culmination of my lease.
Of course there were rules involved and I followed them! Long story short… NO CASH BACK! NO DEPOSIT BACK! NOT EVEN A DECENT CALL BACK TO EXPLAIN!!!
WAYPOINT HOMES IS A RIP OFF! I can’t even get to their corporate office to try to resolve this! Next call is to my lawyer. UNBELIEVABLE!!! DO NOT RENT THROUGH WAYPOINT HOMES.

STAY THE HELL AWAY FROM WAYPOINT HOMES!!! Look for an apartment or buy a house. DO NOT RENT FROM THIS COMPANY. They promise you all this BS. Make everything sound so good. I rented from them for 3 years. The first year in Fontana on Walnut Ct. Our home was red flagged by the city due to sewer and pipe problems. we had to stay in a hotel for 1 week, which by the way was paid by us. We where told we would get rein versed but they just deducted it from the rent. we rented with them for 1 more year in Victorville. MAN was the a living hell. half way thru our year they notified me that we signed a contact for 2 years. It took us the rest of our 6 months lease to correct the issue. The home in VV had rats, roaches and spiders. I left behind 2 blinds that cost me $ 100 for both. I cleaned the carpets and yet when i moved i was charged for pest control due to spiders and roaches. I got charged for a broken blind. and charged for carpet cleaning. Its been 2 months since i moved out of the house and i have still not received my deposit check back. I have called several times. sent emails. they said they sent it on ⁵⁄₂₂ checked today and nothing. I asked them to forward my check to a different address, but it seams like they can read emails. At this point im glad i am no longer a resident of theirs. I just want my damn money back. Believe me when i say this, i’d rather be homeless then rent from them ever again. Wouldnt do it even if my rent was free.

Worst company to rent a house from S.M.H my rest is supposed to be 1429 I been in my house for a year and now all of a sudden my rent is 1,600 I can’t wait to finally get the f out my this piece of Shit house! Noone should ever rent from this place ever!!! they take months to fix stuff and not only that they don’t even do it right. when u call back to complain they try to make u pay for whatever needs to be fix. ugh and the workers r rude…

I rented a home from Waypoint. Homes in 2011 and was somewhat disappointed in the communication service. After 3 years I can now say the kinks are getting all worked out and Waypoint has been great to us! We just signed another 2 year lease !!! I would highly recommend Waypoint to anyone???

Waypoint homes disappointed me. We were excited to start the process on a home we found. We gathered all necessary information and filled out the application. Checked out the house and the gentleman stated we would hear back within 48 hours. We were expecting to hear within that time and still haven’t heard from them. The exemplified horrible service and they definitely lack communication skills.

Jamiee c email me direct at

I will not waist my time continually being ignored by customer care and requesting phone calls that are never answered. I was told 24 to 48 hours on a return and yes ive called back its been over a week. Maybe someone should call me as ive already put in multiple request.
Moved out had stanley steamers come clean the carpet. The carpet looked clean before they even shampooed it. No stains no wear nothing. Then i get charged 175 dollar carpet cleaning fee to move out. Even after they said. Hey have a professional carpet cleaning service clean the carpets and give us a reciept. Which is what i did. Upon movin 3 of the front windows had no locks on them but some one. Not me! Put screws to keep them shut. I asked about it when i moved in they said dont worry about it its already noted on the house. So i said ok no problem. Now they are charging me 150 dollars to replace those locks which im sure they will never actually replace. Have had nothing but problems since day 1 and now i may have to go to small claims over this carpet cleaning fee. Ill wait and see what their response is.

I agree with all the previous posts. Waypoint is a horrible company. I also agree, that the number of stars should be negative, but I don’t have that option. The person doing the underwriting (Chris) might be the owner of the company, since he can afford to deny qualified applicants. Not only is Chris not helpful, he is also condescending. He treats prospective clients like 2 year-​old children or convicted felons. I submitted more than the required documents, but because I decided to call him on his rudeness, he now says we don’t qualified for the house we want. He states that we can only afford a house that is almost $ 1000 less. It is unfortunate that people like this are allowed to represent a company. I will definitely file a complaint with the Fair Housing and Equal Opportunity office. Even though I did qualify, I am going to another company that treats people with respect.

I applied with Monica for a home with Waypoint. I wanted to write my own post because I am outraged at the type of employee that is Chris from Waypoint. I submitted numerous documents, which Chris did not want to accept at first look. I repeatedly asked him to give me a call with any questions. I have yet to speak to this character. How do you work renting homes to people, when you don’t want to meet them and get to know them in person. We are not deceitful. I have my own business, but he doesn’t want to count this as income. I even went to Orange County to get the court order, which Chris requested, that stated I receive child support. I just received noticed that he will not count that either. You’re right Chris, I will not be paying your salary, because I am not renting from you.

If I could give Waypoint 0 starts I would. DO NOT RENT FROM WAYPOINT! They never return your calls and their maintenance technicians can’t fix anything. My dog was attacked by my neighbor’s dog who is also a tenant of Waypoint. Anyway, we share the same fence and my neighbors tried to get it fixed but waypoint said «it wasn’t their problem to fix» because it was still standing. But the fence is warped from the heat and the nails are coming out… They couldn’t even fix that. Oh and they bothered to fix one small section of a different fence but didn’t bother to replace the entire section. Because of this issue, I had to put my dog down. They also blamed us and the dogs for this. I don’t even feel safe to let me own dogs out in my backyard. TERRIBLE COMPANY.

We sold our home to Waypoint homes in July 2012. They offered to lease our home back to us. We leased with them for the year then did a month to month because they raised the rent, without any warning. We gave them a 60 day notice and moved out. Then 3 weeks after we moved out, we received a call as well as 2 letters from a collection agency telling us we owe over $ 4300.00 for cleaning, painting, landscaping, haul away, ect. We tried in vain to contact waypoint homes, leaving many messages with there offices from Riverside, Irvine, Sacramento. No one called, we had to pursue them to correct this action that they had in listed on us. We don’t recommend leasing from them ever! We will make sure to tell as many people as possible about how we were treated!