The Home Depot

I would give this location negative stars if that option were available.
I am completely shocked by how I was mistreated by Home Depot employees. I scheduled an interior door measure and paid $ 50 fee for the person to come out and measure. A few days later, I was quoted $ 1,965.00 (that included a 10% discount) on Wednesday (¹⁄₂₇) for the job. Because I live 65 miles from the store, I told the employee that I would be in Saturday morning (¹⁄₃₀) to order the doors, schedule an installation, and pay remaining balance. I arrived at Home Depot Saturday morning (¹⁄₃₀) as mentioned to order and pay the balance. We were told the price was approximately $ 2,800 and they would give us 10% off that. I was said, «no thank you» because that would be about $ 600 more than what we were told previously. I then asked for a refund of my $ 50 for the measure, and they refused and actually treated me poorly. That’s when I got upset! I couldn’t believe that it was that big of a deal especially because it was their mistake. I called the customer care line and I was told I would not be refunded for the measure, and she spoke to me like a child. I am shocked that Home Depot will NOT refund me $ 50 becuase of THEIR MISTAKE on the price. The customer care rep said she would give me a $ 50 gift card which I declined because I will never return to a Home Depot store. I refuse to spend money at an organization that treats people this way.

Worst home depot ever… staff not friendly and paint section always under staffed. I am a fequent at home depot and I avoid all contact with the staff here.

Why do I continue to find the most inept employees at every store I visit — it’s the holidays and I understand it’s busy. Making a customer wait off to the side because someone forgot to put a barcode sticker on a $ 5 pc of wood is ridiculous — call another employee — wait for that employee to come to the front and take the item all the way in the back of the store and then come all the way up front to get to wonderful UPC code good grief

Bought a fridge here that had a chipped tray. So called the store, and they told me to call the manufacturing company directly! I’m sorry but I bought this fridge from you not from the manufacturing company!

Absolutely the worst Christmas decoration selection! The shelves were maybe a quarter of the way full. The small amount of items they did have was thrown on the shelves completely out of order. Even if you were out of stock on a lot of items because it’s right after the weekend you could still at least arrange the items in order according to their price tags. That just shows a lack of management. Most of the section now was for storage containers and not even Christmas anymore. The entire front of the store looked horrible. Don’t they have stockers??? Even when I walked through the front door an associate blocked the entrance with a flatbed alongside other merchandise and looked at me like I was in her way with my cart. This place needs better management and customer service.

Home Depot denies war veteran his discount!!! Says he doesn’t qualify anymore… So I am at Home Depot today and the older gentleman in front of me shows his ID for a veterans discount. The clerk tells him he does not qualify for a discount so the gentleman asked to see a manager. They ask me to go to another line because this may take a few minutes. I tell them no thanks I want to hear this.
So a young cocky full of himself moron comes to talk to the gentleman and says no you do not qualify. The gentleman tells him he has always gotten a discount there. So the moron says well we have told our people to tighten the rules and we only give what corporate requires we give and you do not qualify. The gentleman says he will then take his business elsewhere. The young moron replies that is your choice. The gentleman starts to leave and I step in.
I tell the moron if one of your idiot friends walked through the door right now you would have the option of giving him a discount and with your attitude you would do it. So step over to the register and give this guy his discount. He says he does not qualify for it.
So I tell him look here is how this is going to work. Either you give this guy a discount and I call Home Depot corp and tell them how good of a manager you are in spite of the stupid policy.
Or I go home call Home Depot corp tell them I stupid the policy is and their manager is a moron, then I blast face book and it goes viral and you get to be the moron you are.
I think you know which one he chose!
So people please blast Facebook with this story.
It was store E Spokane #4714
5617 E Sprague Ave
Spokane Valley, WA 99 212
What a shmuck, he also told the gentleman that he would have to talk to the CEO of Home Depot to change his mind.
I hate people who do not respect our military.
BLOW IT UP PEOPLE

*** Pit stop review (Fontana) ***
I had to make a quick stop to pick up some supplies. This is a nicer Home Depot in a newer plaza in the recently developed part of town. The parking is spacious with easy in-&-out access to the freeway (which is not very far away).
Here’s a tip for weekend warriors doing a DIY. When carrying long items like a 12 ft. 2×4 or molding watch both ends! Two ladies almost tagged me going around a corner and didn’t even know it as the walked away :-) ha ha ha…
Shopping area = clean, organized, and spacious isles.
Service = friendly. love it when the staff asks if you need help as opposed to running the other way :-)
Restroom = very clean. says something about about the Home Depot cleaning the facilities regularly as well as the people of Fontana who have class (i.e. not peeing on the walls and tagging up the restroom)

This HD is much better than the Lowes down the road on Sierra Lakes, but its sometimes hard to find an associate. Every now and then an associate will go out of their way to help, and just as often an associate will go out of their way to avoid you. Its hit and miss, but its not bad enough to keep me away.

I always go here for parts, to do my electrical everyone is very helpful

If you want to rent a Penske moving truck do not use this store! I’m asked out of renting a vehicle that I desperately needed because I was dumb enough to follow instruction I received from the «rental» department. If you you are told that a 24 hour noticed is needed to secure a moving truck don’t believe it like I did, call to secure at least 2 weeks ahead, maybe a month ahead or you will end up like me renting from UHaul instead of this place all together. I will not be back!!!

I am very upset with this Home Depot. I went to make a simple return (2 flourescent light bulbs because they did not fit our fixtures). I went in through the door that said «returns/​exchanges». I went up to the register and the girl working there (JACQUELINE) saw me and rudely asked me if I was returning something. I said yes, and she said you need to come over here! (Pointing at the OTHER SIDE of her desk). I said I am sorry, I went to the area where it says returns. She said nothing. There were four grocery carts with stuff in them blocking the walkway to the other side of the register, so I had to hold two long T12 bulbs and try to move everything out of my way to go to the other side of the register! I told her I did not have my receipt, but it was paid for on our Home Depot card, so she told me swipe your card (again very RUDELY). I had bulbs in my hands and could not get to my wallet, and she said again swipe your card! Finally I put them on the desk, swiped my card, took my receipt and walked away. If I stayed any longer I would have lost my cool.
On another note, ROB (guy with a beard on the sales floor) really helped us a lot, which never happens at this Home Depot location. We spent about 10 minutes looking for some e-​clips and could not find them. Rob came up to us and offered to help, without us asking. So kudos to him, and this review is not for him, but the rude associates we have typically encountered. If I was the store manager, I would not employ people with attitudes like Jacqueline in returns. SOOOOOOO rude!
My husband and I have left this store and gone to Lowe’s four or five times now, and now we will always go there first. We’ve bought multiple appliances here and are constantly renovating our home. They lost a good paying customer. We will NOT be returning here, sadly, since it was so convenient.

Last night I bought an 8,000 BTU Lg portable AC. I decided to purchase online and do a store pick since they only had one in stock. My item wasn’t ready for pick up until this morning, but before I picked it up one of the workers called me to tell me the box was damaged, she said probably due to transportation or something done by the manufacturer. She also added that every part was included and it was in workable condition. Because temperatures are really high right now and my room feels like an oven I was desperate and said its ok, I’ll still take it. I went to pick it up about two hours ago, and when I saw the box it was really really bad, it was probably a sign to not take it home, but like I said I am desperate! Anyways I got home and pulled everything out of the box, and immediately I noticed the screws were missing! Not only that, but many of the parts look used and really damaged!!! This was really upsetting, I appreciated that they were honest about the box but no way would I pay $ 300 for something that looks like this, and I’m sure the worker who supposedly «checked» that everything was included wouldn’t pay for this is either!!! What a waste of time and excitement!!!

If I could give ZERO stars I would! HORRIBLE service. We waited 25 mins for someone to help us in the paint department. Only after we went to the registers to ask for someone to be called to help us, TWICE, did an employee mosey on over. Oh great, and he brought a friend with him! He didn’t seem to want to help us or the other 2 customers who were also waiting. So he continued to carry on his conversation with the friend (who I assume was either another employee who was off or a former employee) while «gathering» ALL 3 customers requests and process them at once. At NO time did I feel as though he was in any kind of hurry to help us and get us in our way. He was rude and when he finally finished with our paint order he just pushed it across the counter without saying a single word. Thanks Home Depot, I’ll be making future purchases at the Lowes down the street!

Very poor service. We asked a woman for some help but she didnt know the subject well so she called over another guy named Mikey. He was very rude and ignored us and said to wait very rudely. So we left. Hire some better people next time Home Depot.

My local Home Depot store is the best! Every time I have a need for something, they never treat me like I’m a dumb woman… No matter how many questions I ask. Today I was in plumbing for supplies to install a new gas range… Miguel answered ALL my questions with patience and even offered some great «how to» tips. Thank you Home Depot for your excellent customer service! This lady REALLY appreciates it!!!

Just waited over twenty minutes in the electrical for so call victor the expert to show up which he was page twice because the passing by employees didn’t have a clue. Express my concern to the manager and he had expressed back to me no concern. I try to support Fontana because I love the city and the Mayor is a personal friend. But looks like I will shopping in Rancho.
Director of Production for major home builder.

As much as I dislike Martha Stewart I do got to give her credit for this amazing artificial Christmas tree I paid under $ 100 it’s nine foot and it only took let’s spend 20 minutes to setup it’s an amazing christmas tree I recommend this straight to anybody especially compared to the old trees that take a few hours to assemble this tree is the best I would I would recommend this tree to every anybody

Very helpful staff… If you can find anyone. Pricing is pretty good and the attitude is good. Sad to say that this is one of the BETTER Home Depot stores I have been in, and they only got 3 stars, … What happened to GREAT Customer Service??? The corporate management at Home Depot needs to seriously revisit what it means to have good customer service, and I mean just good, not even great. You should be teaching your staff to seek out the customers and go the extra mile for the customers.
Your customers should come first, and your store second. NOT the other way around!
enough said!

Please stop acting that cheap, and HIRE HIRE HIRE
wasting too much time for a 1 question.

I came here to exchange a couple if items that I bought previously. The return of the items went smoothly, but of course it always helps to have your receipt.
One thing I did notice, customer service needs a slight improvement. There are employees walking around talking about what their plans are for the weekend. I also noticed a customer (older gentleman 55+) walking around desperately looking for help. When he finally found someone he jumped out in front of the employee so he could stop him for help. The only thing the employee did to help was ‘point’ him on the right direction but never physically walked to help him find what he needed.
Lastly, I noticed a customer at the self-​checkout who needed help. He asked the girl at the self-​checkout register but she said she was busy. Really? I looked around and it was just the customer and I. Maybe the employee had a person on the phone that we didn’t know about.
If you find yourself in desperate need of staff help I would recommend using one of their help buttons located in the isles. I just wouldn’t guarantee anyone will come quickly.
P. S. One great thing is that all sales receipts give you an opportunity to enter their $ 5,000 sweepstakes. What do you have to loose?