PetSmart

I am very disappointed and irate by how poor their grooming service was. We specifically asked for a teddy bear cut and they literally just shaved my poor dog down and left practically no fur! Furthermore the groomer had poor customer service and was very rude. At the end we did not receive a report, which I typically had received from other locations. We paid for a wash and cut and my dog came back smelling like she was never washed. It will take this poor pup months until she gets a normal length back. Never again will I trust them to groom my dog.

First time at this location and I have to say I am beyond pleased with the groom that my dog got from Sarah. She did an awesome job! I wish I had a before picture. I had a vision of what I wanted and she definitely met my expectations. I highly recommend Sarah. The salon was clean, the staff was nice, and the groom was well priced. THANKS SARAH!

Took my adorable 5 month old Maltese, Harley Skywalker to PetSmart in Fontana today for grooming. What they did to her was pure horror! Why do they need 3 to 4 hours to torture your pet? If we knew what we know now, we would have never taken her there.
The horror begins:
We check in and go into detail, with multiple pictures, explaining what we did and didn’t want. They tell us to return in 3 to 4 hours. We say we would be waiting which was not received well. We live far from this store so we were waiting. Harley was whisked away into another room out of view. Circling the store, trying to see when they would bring her out again, dragged on and on.
We get a phone call 2 hours later asking if we are near. The groomer (if he can be called that) said he was not sure what I wanted (even after the coaching and pictures?) and that they (he and the other groomers) couldn’t figure it out. We go back to the grooming department.
The small area is crowed with an entire family having communication issues with a groomer who is holding a small white dog who is fiercely shaking. I realize that this skinned, shaking dog is my beautiful, playful puppy Harley. She is listless except for the tremors raging through her now bare body, sans the chopped fur on her head and tail. The shaved fur is not even, but ragged. One ear was plucked, her eyes had been bladed down to the skin and there was still dog food around her mouth. He held her like a piece of luggage. For 10 minutes, he held her while we reached for her, and he dealt with the language barrier family. The entire time she shook. Though they still had more torture to instill, we insisted they give her to us so we could run as fast and as far as we could from that chamber of hell.
We will never return. Please, please, beware.
What did PetSmart have to say about it?
«It’s fur, it will grow back»

The first time they cut my baby’s hair, they did an excellent job. The second time was great, but not quite like the haircut before. We also took him in for a bath and they did great but they charged as much as a haircut! Other than that, it’s pretty good here.

I have only been twice to get my puppy’s hair cut/​groomed and both completely different experiences.
First time was so excellent it made me want to go back. They were super nice gave me the pamphlet on how he had behaved, and his trim was adorable i was able to see his eyes. 12 dollars I thought not bad at all. Only waited an hour too.
Second time. Made me not want to go back. I made an appointment again and had my brother drop him off said they didn’t know he was getting a cut and had no record of him ever getting one and said that I would have to wait 5 hours. I thought they might be busy it’s understandable. This time i went to pick him up with the one of the girls still trying to tell me he had not gotten his haircut there after that he only got a bath? She was already ticking me off. Its not my fault they didnt record it and shes still giving me attitude? Had to pay $ 48 since it wasnt a «basic cut» BUT his hair was horrible!!! FIVE HOURS for him to get out looking this bad was not worth the money nor the wait. Also told me he misbehaved which was also different from the first, must have been her bad ugly energy. Not going back. Ever.

Dropped my dog off at 7:50am for her 8:00 appointment. Didn’t get a call until 1:30pm telling me she’s ready. NEVER have I ever had to wait 5 ½ hours for a fucking groom. Been going to PetsMart in Las Vegas for years with the same 2 poodle groomers. 2 hours MAX with the early morning appointments. If they were behind or had a problem, they need to make a call & explain what’s going on so dog owners like me don’t go waiting & waiting & waiting getting all upset about to cause hell. Never coming back here. Terrible. Samantha was REALLY nice even looked up from her job & ask my dogs name, which she got correct when I came to pick her up.

This review is based on the grooming department, I have a 5 month old shih tzu who I took in for service. I asked for specific instructions which they did follow but i purposely arrived 45 minutes early to see how long it takes them to call me to let me know my dog is ready to be picked up. I waited 10 minutes and as a reminder my dog was already done with her entire grooming she was placed inside a metal crate and left to wait while 5 employees stood around chit chatting i then went up to the front desk pissed off because i knew my dog was done and confronted one of the employees demanding they get me my dog. As a surprise they couldn’t find my dog because the dumb person who groomed her threw out or did idk what with her paperwork and took off for the day. At this point I was so upset I had to tell them where my dog was because I saw when the worker placed her in the crate. Never again!!!

We went on adoption day. I’m a cat lady, in love with fur balls! ! I do not understand why they have the rambunctious puppies so close to the kitties. The puppies would bark each time a patron with a dog came through the door. They would run around the pin wildly and yap insanely scaring the little cats. I think this is an issue the staff could easily alleviate by moving the mobile pin to another area. The cats are is an enclosed glass area affixed to the store. Anyway, I can’t wait to get my cat!!! They charge $ 110 to adopt and you can’t get the cats until they are a certain weight/​age because they give them shots and spay them. So I guess the price isn’t «Too» bad to have them ready out the door. I prefer getting them as small as possible so they latch onto you. Hopefully I’ll get a baby cat soon!!!

Not only is this store closer to my house then petco but I like it more too. The employees are friendly and they have a good selection on toys for my dog.

I would love to thank laryssa for helping me today by telling me what kind of heat light bulb to get for my bearded dragon she set a great example by telling me she had a bearded dragon herself and telling me her experience! She had so much knowledge and you can tell she loved sharing all of her knowledge to me! So thank you laryssa and keep up the good work!!:)

I live in the area and it is a good shop for pets. This is where I buy my pets items. They have some really good deals at times. The place is clean and friendly.

Never will I go there again ask for help at the bed department and wait 10 min no help after they announced it on the intercom! Boo had to give it one star but actually it’s zero

I’ve been going to Petsmart for a couple of years now, and this was my first time to the Store in Fontana. My Appointment was for 11:30AM, so I arrived with my puppy at 11:20AM. I was told to return for her by 2:00 PM… sooo I arrived at 1:40PM…and she was still in the pet cage. She had not been attended to since I Ieft her at 11:20. I was told come back at 2PM. so at 2PM she was still in the groomers arms getting her nails trimmed, and when I picked her up she was soaking wet. I was told she growled at the groomer… I would growl too if I was left in a cage unattended for 3 hours… and then RUSHED to take a bath to be ready in 10 min. I think this is unacceptable for a company that is so well known in the area. I was very disappointed in this Store.

As far as the age-​old comparison between Petco and Petsmart… I’ll break it down in simple terms. Petsmart (North Fontana) seems to have more foot traffic than Petco (North Fontana) probably due to the lower prices — though I hear the grooming prices at PetSmart are more costly. One thing I don’t like about this PetSmart is that they’re not quite as efficient at stocking items that sell out or are low-​stock. I see items out of stock for weeks before they’re replaced at PetSmart.
Both stores sell birds, reptiles, fish, Guinea pigs, mice & rats (though Petsmart also sells rabbits while Petco doesn’t). Both offer frozen rats & mice for snakes while Petco prefers NOT to sell live rats or mice as feeders. Both stores are generally clean and well-​kept. Parking is ample at both locations, but the PetSmart is right next to Stater Brothers, Target and Yogurtland — which is nice. Both have low-​cost shot clinics but PetSmart has Banfield Veterinary Hospital right inside the store (hi Alex) which is very convenient. I must also add that the management staff at this particular PetSmart are quite nice and good at their jobs.

Friendly staff, clean, and helpful.
I had to ask for help twice & they were very nice about it. They seem knowledgable about the questions I had about my new puppy. This will be my go to PetSmart.

Grooming is more expensive than Petco but I had to go here cause Petco was booked. :(

I was very reluctant to take my dog here to get his nails trimmed after all of the bad reviews. I normally have it done when he visits his vet, but I really needed it done and they were the closest, so I went! I walked in to the groomers and was instantly greeted. They took my dog right away and was done in 5 – 7 minutes. There were 4 groomers, all busy grooming dogs, no dogs were screaming or crying. I also purchased my dog food and a container for the dog food. I was asked by the lady up front if I needed help to my car! I will definitely bring my dog here again!

I’m not sure why this place is called Petsmart. It doesn’t feel like your typical Petsmart shopping experience. Here’s why:
–Grooming:
Groomers stare at you when you enter and no one greets you until you’ve stood there for a while. HELLO… I’M RIGHT HERE!!!
Grooming takes 3 – 4 hours?! What’s the point of making an appointment?
Pawgress Report is only give when reminded
-«Trainers»:
I’ve heard trainers used pets’ names for negative consequences. Never associate pets’ names with something negative. Big NO-​NO.
–Check-​out:
Cashier overcharged me for something I didn’t buy. I had to point it out that I only had two items (food tray and treats) when receipt shows that I bought four items. WHAT?!

I visit a lot of Petsmarts for volunteer work, seems like this shopping center is a hole in a wall because it’s always near empty. That, or I’m here too early in the morning.
The staff is friendly, with the exception of one. There is an elderly lady with long hair who has a extremely foul mouth and attitude. I’ve heard her curse about a customer in front of them under her breath.
Thing is, she does not realize she’s pretty loud.
Aside from that, prices are decent. Always check the end caps for clearance items. They have great stuff !!!
I bought a adorable carrier for my cat for just $ 13. The original price was $ 45.
You can also find great food on clearance just because the brand is getting rid of a flavor or new packaging or other reasons.

This is by far the best petsmart. Jaime is one of the best groomers. My mom has been taking her dogs here forever. In general this store has the best grooming salon. The store is always clean and in good order. There is always plenty of stock on the shelves and the people are always friendly and helpful.