Hertz Rent A Car

My husband and I rented a car at this location for our trip to San Francisco because the one we go to in Hesperia sent us here saying they don’t have a car available to us after we reserved it for over two weeks, we had no choice but to drive all the way there, minus one point. The guy there (I forgot his name but he was tall) was helpful and nice. We upgraded to a bigger car than the one they were going to give us. Everything was done in a manly time and off we go back to Hesperia to pick up our daughter and things. My husband drove our car while I drove the rented car. On the freeway while I was driving, I notice this man in his car to my left pointing something to my car but I was in the freeway that I can’t just stop. I was concerned and confused to why. Made it back home and packed all our things and was headed out when my husband notice one of the tire had a flat! No wonder that guy was pointing at the car on the freeway, minus two points. Called Hertz here and talk to that guy and he told us someone will be here in one to two hour to change the tire for us. By this time we were already running late so my husband decided to change the spare tire himself and we drove to Ontario airport to swap cars, minus three points. Got another car but it was a smaller sedan than this car because there wasn’t much choices. This is the third car we swap! The trunk was much smaller that we couldn’t fit our cooler that we have to put it in the back seat with my daughter taking up half of her spaces! By this time we were just irritated and wanted to get the hell out, mind you it was 3pm when supposedly we were schedule to leave at 10am, minus four. What an exhausting experience! And it gets better! We rented the car for a week and just glad it’s time to returned it. About a month later we got a bill for $ 77 for the damage tire. We were furious and called back and talk to that guy. He said it shouldn’t be a problem and will fix that issue. After two months with my husband going back and fourth trying to resolve the issues with them and Hertz’s company won’t do a damn thing! In the end we lose because if we don’t pay, they will sent it to collect agency ruining my husband’s credit, minus five!!! I know $ 77 is not much but it’s the moral of this story. They didn’t even want to compensate our bad experience to make their customer happy. Sad to say but we’ve rented from them before and never will again! Next time, we’ll just take one of our five other cars instead of renting from this shit hole company! Instead of giving them five stars, in our case, it’s minus five stars for all the points I deducted each time. Wish I could but Unilocal only lets me give them one star in order for me to write a review. Be careful when renting from Hertz, if you want them to screw you over!

First time renting at Hertz in general and don’t plan on doing so again. Made reservations a few days in advance and even got the pay now and save to SAVE and avoid any hassles at pick up. They charged my card the day I made the online reservation. Got to the location a couple days later to pick up the rental only to learn that the vehicle or something similar to it wasn’t even available! You’d think there would be a complimentary upgrade, but instead, the rep tried to charge me an additional $ 10 or $ 79 for a diff vehicle! Really??! Again, why have the PAY NOW AND SAVE offer if you don’t have the vehicle that is reserved and try to swindle me for a diff car and make me pay more than I intended to??! I could’ve easily rented a car at enterprise. Never had a problem renting with them. I thought I’d give Hertz a try to save some cash since they had the pay now and save offer. In the end, I had to wait an hour and a half because the rep had to drive to a diff Hertz location to pick up the car I reserved. Waste of time! Don’t go here if your time is valuable, an RSVP is supposed to save u time and avoid any hassles. It wasn’t in this case.

Got a car last week asked for a SUV and got stuck in a small smelling dirty Chevy ask for another car was told they were a small Hertz and didn’t know why they were open. For me I’ll never get a car there. My dealership Fontana Chevrolet knowing the problem arranged a new nice SUV from interprised for the following week. People there were happy and helpful… only should give a half star if I could !

I wanted to rent a car so I went online and reserved a car the night before for 10am. I got there the next day at 930 to get my rental and they told me they didn’t have any cars available and that I can go on a wait list but I had 3 ppl ahead of me. I asked how long would it take to be on the wait list they said they had no clue ??? Basically all day. I told them to put me on the wait list. I never received a call at all. Total waste of time. Horrible customer service. I called enterprise they came within 30 min to pick me up and had me in a rental within the hour.. Don’t waste your time at hertz I would never go back

Horrible disappointing Adrain looks like he is an honest person but he’s not he sold me the insurance for $ 29.99 he never explained to me that was a charge per day. So now I got charged $ 526.40 for 16 days… I wish we can rate them with a zero star this company hires only but liars to benefit the company. On my contact i couldn’t understand cause it’s all with abbreviations and I asked him and he explained to me it was only going to be $ 29.99 cause the insurance is paying for rental fee. Plus Dara called me with an attitude saying the car was due when I had just spoken to Adrian like 30 minutes before that he told me the insurance had extended my rental. She said I have paper in front of me and it doesn’t say that. After she didn’t come back on the phone she just yelled sorry when the guy was talking to me.

Do not use them. They do not know a thing about customer service. My husband is there now and they of course are trying to get him to pay more. The reservation was made at the other Fontana location that claims there is no car available, they sent him here and now the price has changed. This is the basics of customer service, you make things right. Imstead I could hear the sales lady being condescending to my husband as he was calling me. She seemed to be happy that nothing was available. I have used other companies that will upgrade you at no cost if needed. I should’ve used Alamo. I will be sure to tell everyone I work with and via Facebook about the snotty customer service they have here and the incompetence of their other location. This is unacceptable.

Fast service, very nice employees, manager was very helpful. Clean car, ran smooth. Will be back for any rental needs or wants. Thanks Adrian.

Service, check… got my car almost as soon as I walked in .no wait no hassle DARA ROYSTON hands down is the only reason I would just go there to rent a car just because of her attitude, she was a real down to earth person and I deeply appreciated that
HERtz great job on your staff selection of cars and getting me in an out even tho I showed up a hour b4 my reservation
If i could give you 10 stars just because of that day I would ;)
THANKS AGAIN DARA ROYSTON … YOU had this dogg wagging his tail because you made this man a very happy customer

Horrible… that about sums it up. And I haven’t even left the office yet. I will definitely be filing a complaint with the corporate office. I arrived at my pick up time, no one was here. I called and was told they would be back in 10 minutes. 15 minutes later when they showed up and finally got started on my reservation, that I made and paid for online, it took forever. Slowed down by both their incompetence and the fact that when every Harry, Joe and Bob walked in they paused my service and helped them. I would never rent from them again, nor would I advise anyone else to.

Disappointing called talked to adrain said he would be able to give me a car, and I explained to him before. The call
That I was in a vehicle already, and want switch up to a different car a full size he said okay he will have it ready,
Then called a half hour later, and said he couldn’t give it to me because, a customer reserved for the car, well first he talked to me first and I already am a customer so unpleasing!!!

The Mngr Adrian and Dara are the best in the business !
I rent 5 –7 cars a year for 2– 3 week intervals and they treat me as if they’ve known me for years even upon my first and only rental from this location !
They are both polite, courteous and prompt !
I will be back !
Thank you for being you and unlike the Hollywood-​esque Starship ENTERPRISE !