Dependable Performance Marine

I am surprised about the reviews here, I was just quick googling for their phone number and found this page. I have owned at least 5 boats over the past 10 years and these guys have always worked on all of my boats. The only time I ever had a problem was with a guy that used to work there that messed up a throttle change. He has been gone for a couple years now and I have not had any more problems. Yes, sometimes if you take them something in the summer and need it now, they do there best and have forgotten to put on bearing buddies or something because of being overloaded so that is why I try to get my stuff water ready before the summer starts. They have never charged me for something they didn’t do and they always take care of me if something is wrong so I can’t complain. I have always found them to be honest so far and a lot better priced then other places. I remember with my 28 ft Chaparral 274 deck boat they were actually half of what the Chaparral dealer wanted for annual service!

A week ago I desperately called around looking for a honest wave runner repair person. In fear that as the cliché goes «there aren’t any». I randomly called Dependable performance marine not knowing it was now called House of Boats. Against my concerns since I read the Unilocal reviews I called anyways since repair shops are scarce in the inland empire. I spoke to Ryan the owner and honestly. He could not have been more charming, personable and offering discounts and favors right off the bat. Making me feel so taken care of and like he was going to give me the honest treatment because he felt my heartache of the current vacation coming up and needing my wave runner fixed. Against all the Unilocal reviews I went a step further and brought him my wave runner. He was gonna take care of me right… A few hours later I get a call from «charming Ryan» telling me everything was fixed, there was some electrical issues but it’s not «water ready». The carbs need to be cleaned or you will not be able to take it to the water. Later that evening we pick it up and were out $ 350.00. On a 1995 wave runner that is maybe worth $ 600.00. A little boggled of how to wrap my head around this, I’m just glad «charming Ryan «fixed it and we’ll be in the water in no time. The next day I go out to my driveway and it won’t start. Everyday for a few days I do the same thing. Sometimes it would start sometimes not. On day 4 only a few days until vacation and the wave runner has done nothing but sit in my driveway on the trailer and been attempted to be started by me now not only will it not start but the throttle cable is completely busted…, really… I call «charming Ryan» and he tells me to bring it in when I go in there «charming Ryan «shoots the shit with me and sucks up for a ½ hour. Making me think he is the most honest guy that exists. I leave and then get the dreaded phone call the next day of «charming Ryan» telling me it’s the start/​stop button that is broken and the throttle cable. To fix it was going to be almost $ 600.00. He recommends I don’t fix it BUT he would LOVE to buy it off of me for $ 400.00 cash. I told him I would think about it but in the meantime I was coming to pick it up. I left there completely aware that «charming Ryan» was a scammer and full of shit! I called someone I found in Anaheim and both issues on the wave runner were fixed for $ 150.00. Needless to say «charming Ryan» got me for $ 350.00 I can only imagine how much he gets out of boat owners… Stay far far away from house of Boats and especially «charming Ryan»!!

Unreal! The biggest thing to me is safety. Not to Ryan! Got a boat from this guy and his exact words to me «this boat is ready for the water» get the boat home and start going through it a bit more. Fire it up and it starts to pore oil out of the timing cover. They had put some goop on the rusted through timing cover that would last long enough for it not to be their problem. Along with other multiple issues I decided to go through everything. Told me the impeller was replaced… not! Went through the drive, replaced everything. The motor was to far gone so replaced it. The wiring harness had burns through to the wire, replaced that. The exhaust was gone from the salt water, funny how Ryan told me it was a fresh water only boat. What a waste of time and money! Will never do business there again and for safety sake I hope this review will help others. Boating is dangerous enough, places like this should be closed!

The absolute worst place to have work done on a boat. On the verge of con artists. Dropped boat off in April to have the 455 Olds motor rebuilt. Was promised it would be done for a July river trip. Got the boat back in November. Bill came to almost 10k with some other work done. It gets better. I take the boat out in July and motor blows after 20 minutes of starting to break it in. Take it back to find its out of warranty. Ryan apologized up and down and his heart went out to me, but it was «the motor builders policy and there was nothing they could do about it.» Thanks. Really? Is that the way to do business?
For outstanding customer service, reasonable prices and a shop that does their own work and stands behind it — G&S Performance in Corona will be getting my business.
Ryan and Mike — your doors will not be open much longer. I imagine police and fire make up a good portion of your cliental. I share this story with everyone I know. People are becoming aware of your business practices. Keep it up…

Where do I even begin? In short never bring any vehicle of any sorts to this company, and ditto what the reviewer So C. Went through.
I brought my boat and wave runners in for a few minor things, hoping to prepare for our lake trip 3 weeks in advance.
Not only did Ryan not fix anything I had asked, he replaced the batteries on my wave runners without telling me when they just needed to be charged. The trailer was not greased like I asked nor was a latch replaced liked I specified.
I was charged a ridiculous $ 600 for a pump on my boat and when I tried to get the part from mastercraft through him he rarely called me back.
Disgusted with the service and you will be too, go anywhere else

Would really like to thank Ryan and the staff for making feel at home at DPM. Serviced my 496HO in my Conquest and they did an outstanding job took me in at the last minute and had me out in a day everything worked great. Happy Customer Will Recommend.

At first, customer service was great. I thought great, everything under one roof, upholstery, paint, service, etc. Even their VM greeting says it. Not so, they send their work out. That’s part of the problem, they cannot monitor the quality of the work, they get what they receive and pass the shoddy work at times down to the customer. In addition, once they have your boat, customer service goes downhill from there. Multiple follow ups are required to make sure work is being done correctly or even done at all. I wouldn’t recommend this shop simply because they are not honest, don’t take the time to make sure work is done correctly the first time and the labor rate per hour is unbelievable! I was drawn to the fact that everything would be handled in house and done right, I was wrong. In addition, things you ask them to do are eventually done, however they are done incorrectly at first or after they’ve been reminded to do it. I have several examples that I could go on and on about, but I didn’t bother asking them to fix, because it was one thing after another. I didn’t want them to mess up anything more. Terrible customer service and terrible work in general. I just checked and they received an F on BBB site and are no longer a member. In addition, there are more negative reviews floating around the web. Google it and you will see what I am talking about. Save your time, money, and the frustration. There are better shops out there. Do your research. If I had seen this review, I would have passed on this shop before I wasted my hard earned money. Lesson learned.