Apache Trailers

Warning ! Do not buy from Apache Trailer! Purchased my trailer February and still have yet to receive anything from the DMV I’ve called Apache Trailer several times left messages and spoke with both Christina and Elliot I keep getting the runaround no one will call me back regarding registering this trailer now I have to call DMV investigations. Well my trailer was being made it took longer then I was promised got the runaround then too about when it would be delivered. Customer service here is horrible they continuously make excuses why it wasn’t being delivered on time and now they’re just out of excuses on why I have yet to receive any title documentation. I should have read the reviews myself. Apache you guys suck!

I am an Apache trailer customer, and I bought a 12 Ft dump trailer 2 years ago, and have been very disappointed with their customer service. They are rude. They take forever with repairs. Ignore customers, and are plain horrible people. I spoke with Jim, and he was obnoxious, and plain rude. They told me that they were too busy to answer my questions. The nerve!

I did not have dealings with Apache Trailers in Fontana, instead was going to buy a trailer from an Apache reseller, located in Wildomar near the intersection of Mission Trails and Guffy lane. The name of the sales person who had placed the Craigslist ad is Dalton (951)973−2618, who seemed like a nice enough guy. My issue with Dalton and his partners though, is when I called and they did not have the trailer advertised on Craigslist, they upsold me on a more expensive trailer. When I drove up from San Diego to purchase the trailer, Dalton wanted $ 600 more than what he had quoted me via a text message. He stated he made a mistake while texting and driving. At that time I offered to half the difference, I pay $ 300 more and they take $ 300 less. Dalton stated because they would «only break even on the trailer», he would not take this. After upselling and quoting the incorrect amount, and after driving an hour to get there, Dalton and his partners told me «yea, it sucks that you wasted your time driving up here, sorry».
I left and bought a trailer from Paco in Hemet (909)743−3050. It is a family owned business, and Paco is a nice fair guy who sold me the trailer for exactly what he quoted it for.

My husband & I are so happy with our recent purchase! I know it will benefit us so much in our business. Christina & Elliott did a great job in keeping in touch and giving us such amazing customer service. I hope our business grows more thanks to this addition. We ordered a 8×4×12 with several accessories. It’s so convenient to have all the necessary equipment for a small family business. Thanks guys!

After a few concerns with delivery of our custom 28′, three axle trailer all our concerns were met to our satisfaction.

Read the reviews and looked around at other trailer company’s. Seemed like all the other companies had the same reviews about delivering the product later then expected. I wanted a dump trailer and no one had one in stock so I knew it had to be custom made. I called Apache Trailer and they gave me a quote right away. So far better then some reviews. Decided to pull the trigger and called back. No problem. They spent the time on the phone to answer all my questions. Paid 50% over the phone and they said it would be done in a week. I thought wow that’s great, but based on the reviews I was not really expecting it. That was a Thursday morning. Called the following Friday thinking I could pick it up like they said. They said that some guys didn’t come to work and it would be ready on Monday. Called Monday the person in the office said they would go out to the shop to see if it was ready. Waited on hold for 15 mins before I hung up. Called Tuesday and the had no answers in the office again. They said they would call me back. Never heard from them. Called them Wednesday, they said trailer would be ready Thursday. Called Thursday, they said it would be ready Friday by noon and they would call me Friday morning to confirm. I did get a call Friday mid morning and the guy confirmed that it would be ready by 1:30pm. I had a 2 hr drive ahead of me and I left at 1pm and got there at 3pm. Trailer was up on blocks with no axles or tires. Did the paper work, gave them the final check and the trailer was ready by 4:30. Well sort of. They had to change out the lights cuz I wanted LEDs and I noticed there was no tarp kit installed. They have been back ordered and we don’t have any. But they said that they would have someone come out and install it at my place the next week. I said that’s fine cuz I’m not leaving without this trailer and I’m not coming back. So far over a week and no tarp kit. Called and said its still not in.
All in all I was fine with a two week lead time but would have been a much better experience if they just would have said two weeks from the start.
Trailer is great and is as expected. The welds are not amazing but perfectly adequate. A lot, almost all the cuts and grinds on the steel is sharp and rough. But to be expected of a production, fast as you can, trailer. Paint is by no means a great finish, rough to the touch, like overspray dust settled on the wet paint. But it’s exactly what I wanted and needed and it works and tows great. The floor is not as heavy gauge steel as I would have liked but works fine. When walking in the trailer you can feel and hear the steel floor popping. It’s not flat. But again it’s a trailer that I’m 90% going to haul trash in so its fine as long as I don’t rip a hole in the floor with a concrete chunk.
I would buy from them again if need be but would just expect double the lead time. Everyone was very nice as well
If they said 2 weeks from the start and told me a head of time no tarp kit this would have been a 5 star review.

HORRIBLE CUSTOMER SERVICE! I’ve been trying to purchase a trailer from apache for a while now. I saw the ad online which they had the dimensions mentioned. I called to ask about the interior dimensions, which is obviously different from outer dimensions, and he said okay well email them to you. Sweet thanks. No. I called back almost a week later trying to get dimensions, and the guy said «well get to it when we get to it» you are not getting my business apache. You’re customer service is appalling. It takes 10 minutes to measure the interior for a serious buyer.

THE WORST customer service! I’ve been trying to get in contact with them for 4 months and haven’t gotten in contact with anyone. I’ve been waiting for my plates for over 3 months and haven’t received anything. Just awful DONT GO HERE STAY AWAY!!! Their are more hidden negative reviews they are just in the «currently not recommend it section»

I was looking for a trailer and happend across Apache Trailers on Craigslist. I called and they had one they were working on that day. I showed up and it was still in manufacturing. They added some personal additikna and were very helpful. I’m happy with the quality and price offered and would recommend them with great recommendation. Great work and greet team.

My husband was in need of a flat bed 8×16 trailer. Apache came through with a great price on a tight timeline. We have had the trailer for 9 months now and have been very happy.

My experience with this company was nothing short of amazing, these guys worked around the clock to get my trailer done on time. Larry and his staff gave me the best customer service, and gave me the best quality trailer at the lowest price, these guys are total pros!!!

I ordered a car hauler from Apache Trailers. Everything went fine, no problems, got a decent price for a good trailer. All upgrades were done as i ordered. Staff were fine, I would recommend.

We were recently contacted by Elliott who I understand just bought Apache. Elliott had read my prior review, contacted us directly, and offered to make things right even though it had been months since we purchased the trailer.
My husband is in the construction industry and so we know how important it is to make the customer happy. If you want referrals just do the work right, fast and at a fair price. Needless to say the fact that Elliott went out of his way to not only contact us, but to make everything right is a HUGE plus in today’s society when most business’ just don’t give a damn. Elliott went way above «customer service» and more than made everything right with our trailer. He could have just brushed it off and had people add fake 5 star review but he didn’t!
I wouldn’t hesitate to recommend Apache now. I really wish more companies went out of their way like Elliott did. Thank you Elliott for everything. We really appreciate it.

I didn’t have any problems with this place. Everything with my order went smoothly and quickly.
I needed a 16 foot enclosed trailer for our 2 dirt bikes and 2 quads and I needed it to be ready for our trip in a few days. The guy I spoke with said they could do it, he gave me a quote that was several hundred less than the place near me. I gave a credit card for the deposit. They called last night and said it was ready. I picked it up from Christina this morning– two days before the day the guy said it would be ready. I would buy from them again, it’s worth it to drive out there if I’m saving a few hundred dollars.

Awful customer service. Just like everyone else we had to wait over a week from the day it was to be delivered to actually get the trailer. Now, I am still waiting for DMV plates etc and it has been 2 months. Not sure if that is their fault or not, but I wouldn’t doubt it.

Wow, I think the other reviewer who said «How do these people stay in business» really sums it up.
They had the type of car hauler I was looking for and it was cheaper than others. I was prepared for poor service due to the reviews here. I called up to buy direct from there as I was driving 6 hours down there for a class anyways.
First off they always answer the phone which is a plus. Problem is that when they do they typically are in a hurry to end the conversation and you don’t feel like they want to answer questions.
I ordered a custom trailer with some extras and I had to ask numerous times for a quote before actually receiving one. I was told trailers take about 3 weeks to make so I figured with 6 weeks lead time things would go smooth.
I called week after week to make sure they were making progress and I was assured everything was all right right up to the day I picked it up.
Well I drive there to pick it up and am told they forgot to put radial tires on it instead of biasplys so they needed to take care of that while I waited. I looked a the trailer and then realized they didn’t put the 6-​foot ramps or two axle brakes on either. Two hours after some frenzied welding and painting it is done.
They even forgot to run my credit card for the deposit so if I weren’t honest I would have gotten it for half off. Not a way to run an office.
In the end the trailer appears to work but it is basically what I paid for … a cheap trailer with corners cut. I drove it 8 hours home and it appears OK although I had to repaint a bunch of it. They could not touch it up themselves because the paint was still wet when I picked it up:-)