Windsor Diamonds

If I could give 0 stars I would.
Young male employee was very rude, had no knowledge of jewelry and damaged my ring.
They wanted 400 BUCKS to size a white gold ring. 2.5 sizes down. Another jeweler did it for PERFECTLY, including polishing and tightening the settings for 50 BUCKS!!!
Also we were ring shopping for wedding bands. The employee put a tray of crappy bands down in front of us and said that’s what we have! Just plain bands, no sets, nothing special.
STAY AWAY FROM THIS PLACE!
BEWARE BEWARE BEWARE BEWARE!

Worst experience ever! My fiancé and I came in to get my antique white gold engagement ring sized down. The guy behind the counter took the ring, looked at it, took the ring sizer off and left it mangled on the counter and then proceeds to ask us «is this silver?» We tell him no it’s white gold. I believe a jeweler should know the difference between the two. He then proceeds to measure the ring size which is a 7 and my finger size which is a 4 ½.
He then took the ring into the back to see what can be done on the sizing. When he came back he tells us that it can’t really be done because the sizing is too drastic and it would cost too much. He then says «can’t you just wear it on a different finger?» Seriously??? This is an engagement ring were talking about.
In the mean time we asked him if they carried any wedding band sets. He was very reluctant to show us anything. Then he pulled a box from the back that had plain gold bands and said «that’s all we have». They looked more like sizing bands rather than actual rings.
We then asked him if he could get a quote of how much it would be to size it. When he comes back he gives us a quote of $ 380. He said they would have to solder and entire new white gold band inside of the other band. This would completely ruin the ring!
At this time a customer walked through the door to pick up an order I believe. So the guy who was dealing with us drops everything, practically throws the ring back at my fiancé and diverts his entire attention to the other customer. We had to interrupt him and practically beg him to put the mangled ring sizer back on. Which after was still to big. So we interrupted him again to fix it. He did a half ass adjustment without even looking at us and threw it back. At this point we just walked out and the ring still did not fit.
We ended up getting the ring sized at their competitor for $ 50. This includes re-​tightening all the stones and polishing. The jeweler also told us that the sizing would be no problem and fairly easy to do.

This is the Legitimate Family business, if you want a «used car type experience go to their competitors. Quality, price and value is here. Period. Thanks folks for helping me through a diamond purchase I feel good about and have zero second thoughts

Rick helped me to change a watch battery for 10 bucks, including the battery itself. The first tool does not fit but Rick does not stop trying other ways. It took me less than 10mins to get everything done. Thanks Rick and highly recommend this store!

Two years ago, Windsor put a our natural sapphire stone in a beautiful setting with ten diamonds of amazing quality. I’m more impressed every day with the expert craftsmanship and beautiful design. Thank you, for wonderful ring I will cherish it always.

I had an amazing experience buying a diamond and designing my wedding ring and band with Rick Purnell at Windsor Diamonds. He was always true to his word on price quotes. He never exceeded the amount quoted. He listened to every detail that I requested and communicated thoroughly so that I knew that I was getting exactly what I wanted. My ring is perfect. He sometimes went over the time quoted but I didn’t mind because I was not in a hurry and it was usually only a few days. His prices are also great. I shopped around a lot. My husband and I shopped for diamonds in San Francisco and Sacramento. I even did price comparisons through Internet shopping. He either matched or went under the most least expensive price I could find. I really appreciate Ricks integrity and customer service. He is top notch in the diamond business. Thanks Rick!
–Ali Warren

After looking at many places in the Roseville area for a wedding ring, we decided to try Folsom. Our first and last stop was Windsor Diamonds. They showed us over 2,000 rings. Yes, 2,000! Windsor has every ring that Gabriel and Company offers. My wife found the ring of her dreams after viewing about 1,900 rings. Well worth the time, as she is very happy! Rick is very good to work with. Patient, kind, experienced and no pushy, tiring, salesmanship. This is a family owned and run business which is a much nicer environment and business to work with and worth the drive even if you are not from the area.

When looking at engagement rings I decided to look in the typical places like everyone else does. I looked in Macy’s, Jared, Zales, Kay, and ShaneCo. I saw what I wanted online but has little luck finding what I wanted in any of those locations. I decided to look around for local independently owned stores and came across Windsor Diamonds. It was a 40 minute drive from my house but I decided to still give it a try.
Pros:
— Wide variety of rings and settings
— Very friendly staff
— Great prices
— Great tips and advice from Rick (Awesome guy by the way)
— Not pushy to sell anything
— Rick was very patient with me because Im so picky with anything
— I would buy again
Cons:
— None
Rick did an amazing job with everything and I would recommend going to him and using this store for your engagement ring. My fiancé loved the ring and got over 50 compliments on it already. The ring also comes with a lifetime warranty so no need to worry there.
Next time you have someone looking for a ring or your thinking about purchasing an engagement ring, please give this place a try! They will not let you down!

Stopped in after work with my promise ring in strong hopes there would be someway somehow of restoring it back to its original shape. let me back up a bit to give an idea of the poor condition it was in… imagine my ring looking like it was literally smashed in half as if Hulk himself got a hold of it took the ring between his fingers and squeezed it til it was flatten. good enough description to give a visual?
Moving on.
I had almost lost all hope of ever seeing my ring as it once was but decided to bite the bullet and stop in anyways preparing myself with a «Sorry no can do» or «Sorry, not even a miracle can revive your ring».
But then…
There was Rick!
He gave it a good look and worked some magic and poof! My ring was fixed! He even offered to polish it and I obliged of course and when he brought my ring out the second time I couldn’t believe what I was seeing! My ring had never looked so good! I was so overwhelmed with joy it was a struggle to hold back some tears. That ring has a story and powerful meaning behind it and now the story can continue on thanks to Rick! You have no idea how much I appreciate it thank you thank you thank you!

Lovely shop with tons of eye candy! I needed to replace the battery inside my watch and have a couple links removed, which totaled $ 15. The gentleman who assisted me was quick and efficient. I’ll definitely return. :)

After getting burned out looking for a particular style wedding band for my Fiancé my friend suggested Windsor Diamonds, that following Sat we drove to Folsom and were amazed at the selection of mens bands as well as the «non pushy» laid back genuinely nice employes and owner. (can’t wait for the band to arrive) «We said „yes“ to their ring!» Prices were incredible as well, very pleased so far! Will post under «tips» or again when we get it!

I took 2 rings in to be sized. When I came back to pick them up on the scheduled date, they were not ready. I was asked to come back the next day. When I came the next day, the rings were ready, but didn’t seem to fit quite right. I took them home. A week later, I decided they needed to be resized. I brought them back to windsor, and they resized the rings free of charge. I requested a quick turn around time, which they accomodated, and the rings were ready for pick up on time. Overall the staff is very friendly and willing to help. I would go back for additional services in the future if needed.

Went here on the recommendation of a co-​worker and was not disappointed! I needed my ring repaired (one of the stones was loose) and cleaned. I believe Joe was the gentleman who helped me but I am not for sure on his name. He did a great job and I was in and out of the store in less than 10 minutes. Very pleased with the results, my ring is shiny and I am so happy to be able to wear it again without fear of losing the stone. I will definitely be back for any future jewelry purchases or repairs!

I recently had work done on my wedding band and I am so happy with how it turned out. Rick did a beautiful job and the finished product exceeded my expectations. I am a repeat customer as my husband and I bought each other’s engagement/​wedding rings at Windsor and I would recommend them to anyone. The staff is friendly and accommodating and the prices are fair.

Just had a watch battery replaced. $ 10.00. Fast, while you wait service. I was in and out in 10 minutes. He cleaned my ring while I waited. I glanced at the diamond rings in the case since you know, any girl would do. They had a lovely selection of current, in style wedding rings. Wish I was upgrading!

Got exactly what I wanted at a great price. Very nice people. Would suggest this to a friend.

My boyfriend and I had gone into get our fingers sized and browse their rings. The lady followed us around and watched us like an eagle. It was super uncomfortable. When we got our fingers sized, she just gave us the sizer. I had NO idea how to do it. So I was just standing there for a good ten minutes to figure it out… NOT HELPFUL.

Stopped in last week to get a watch battery (replaced on the spot and for a very reasonable price) and found an AMAZING amethyst ring… that of course I had to have…
Hey, send me into a jewelry store to get a watch battery and YES, I’ll probably find something I like! The ring needed to be sized, which took just a few days. It was delivered on time, looking fabulous and I’m in love!
I’ll definitely be back for repairs, watch batteries, and to just shop. Everyone I came in contact with was way friendly, knowledgeable, and really seemed like they cared about my business. Run the flag up the pole and salute it, cause this is just what small business needs to be modeled after! Perfection! Thank you!

My bf and I are getting married and decided to check them out. We wanted basic for now and later on, get me my DIAMOND!
We were shown their nicest rings and were SOLD! I will be back for my future purchases bc they took their time and were so patient with what we were looking for (we are kinda picky :-P)

I recently went in to redesign my wedding ring. I was really impressed with the excellent customer service. Rick, the store manager was really helpful and not there just to make a sale. They are reasonably priced and completed my ring as promised.
I have received so many compliments on new ring. Windsor Diamonds are now my jeweler for life. I tell everyone about them.