ValueMax

Had to call another Garage repair place to redo all the work that Value Max had done. We replaced everything that they had put on last October. Garage door openers didn’t work, pad outside never did work, and wall opener finally quit. It was like bits and pieces being installed
Didn’t matter it didn’t all work together.
Big mistake using value max. I don’t understand how they can stay in business.

Our garage door torsion spring broke and I got on the Internet for a repair. On 10/​14/​2014 «Valuemax» came out. They looked over my door and I heard the spring replacement would be $ 89. When I got the bill for work that took all of 45 minutes it totaled over $ 600.
I got charged $ 388 for springs ($ 189 each spring), $ 50 for the center bearing and a $ 159 service fee. I said I thought the spring was $ 89, I was told «no I said $ 189». and since I didn’t get a written estimate I couldn’t really dispute it.
The interesting thing is Valuemax’s Invoice has the company name of Door-​Mart Garage Doors, yet they put «Valuemax» stickers on my wall by the opener control and on my garage doors.
Be sure to get a written estimate before you authorize any work from Valuemax.

My daughter arranged for Valuemax to repair her inoperative garage door and I volunteered to meet the repairmen at her house on 6÷3÷2014 because she was going to be away. Troy and his helper Harold were already working on it when I got there. They had a new lift motor and springs installed in a hurry. Then Troy began testing and found that the 20 year old rollers were sticking and replaced them all. He explained what he was doing as he went along and gave options to me for the setup. The lift motor was a new type that seemed designed specifically for the rollup as opposed to tilt out doors. Instead of hanging in the middle of the garage it was discreetly mounted on one side of the door on the front wall of the garage.
In all, Troy was polite and seemed to know what he was doing. The door had been working fine for 3 days now and I’m pleased with the work. I would recommend them to anyone.

I first called Value Max ²⁄₁₃ because my cable came off the drum. Ray came out and they charged me $ 259 for putting the cable back on as well as $ 59 service call. TOTAL $ 318
Three months later the cable came off the spool again so Steve came out ⁵⁄₂₀₁₃. He replaced two «power bands» (big spring in center of door) for $ 199.95, installed NEW cables (which I later fond out were not needed) for $ 129 and charged me $ 149 labor. TOTAL $ 689.65
Then in August 2013 it all happened AGAIN. They installed long stem rollers (which no reputable company even uses) for $ 129, a set of «cable keepers» which look like a coat hanger wire for $ 79 and $ 99 labor. TOTAL $ 307.97 (which they told me they would gladly credit toward a new door if it breaks again. They told me I needed a new door, new opener and new tracks and gave me an estimate of $ 2,000.
So when my garage door started jumping around again I said enough is enough and called DELTA DIABLO DOORS He came out and I asked him what he would have charged for same services I have had done. He said «first, you didn’t need any of that done, they swindled you. But that repair should have cost $ 150 total, not the $ 1,315.62 I paid!
Apparently there was a tear in the metal of the door causing it to bow a bit which had a chain reaction on everything else. He installed a metal strut across the door for $ 50 and it is as good as new and will hold for another 5 – 10 years. He quoted a new door would cost $ 800, mentioned that you NEVER need new tracks as they are bendable and never need replacement and as long as your opener runs and opens, there is no point in replacing it!
I WILL NEVER USE VALUE MAX again… and watch out because owner has a few companies under different names to avoid getting caught for swindling people. It is sad when you put your trust in a company and they swindle hard working people out of money they don’t have, taking advantage of the need to secure the garage or make it safe for you family to pass under. It just makes me SICK.

BEWARE OF VALUE MAX GARAGE DOOR REPAIR RIP OFF!!!
On April 22, 2014 we contacted Value Max Garage Door Repair we wanted to purchased springs for our garage door we were given the option to have someone come out and give us a quote to replace the springs and if we did not want Value Max to install the springs we would still be able to purchase the springs. 2 of there so called certified installers looked at the broken spring went to his truck and brought back 2 new springs. The cost for both springs was $ 140.83 wrote a check and they left. My husband has installed many springs on our rentals and attempted to install them and found that the springs were wrong to small normally you have a right & a left spring one black & one red on the tips. The genesis gave us 2 right springs. April 23, I called and told Value Max that there workers gave us 2 wrong springs and was told that dispatch would contact one of the guys to come back out and return our check and take back there springs. In the mean time I spoke to my neighbor who put me in contact with Phan’s Garage Door repair 408−449−8089 he came out looked at the springs and told us they were the wrong size he installed 2 new springs and charged $ 120.00 & the work was completed properly. Value Max jacked us around telling us there driver who was coming out to pick up the wrong springs & return our check was in an accident and could not make it and they would have someone else call me to tell me when they would be out. From there it has been a battle to get anyone to return my calls. Here we are at May 1^st, and still no call or returned check so I checked our bank to see if the check had been cashed and it was on April 24^th. Please be aware of this dishonest business I should have checked Unilocal and found out how many others were scammed by Value Max. As far as star rating goes I give them an F. There dispatch person is such a liar.

I called ValueMax several years ago to fix my garage door, as the bracket was broken. They told me I needed a whole new system and ‘reattached the bracket’. I paid close to $ 600 for the repair and was told ’10 year warranty’ and I would not have to worry about it again. Today the same thing happened and so I called them back. They did come out quickly, but I was told it would cost $ 250. My so called warranty was useless because «it wasn’t for the part that was broken». So I paid the $ 149 for a new bracket and $ 100 for labor. Works fine. Then I check on
and the EXACT SAME BRACKET is $ 18. This is such a ripoff. Labor– he unscrewed a couple of screws (took less then 10 minutes). They did give me the useless 10 year warranty on the new bracket.
The guy was professional and did balance my door, but their pricing is a COMPLETE RIPOFF.
Problem is when this kind of a repair is needed they have you up against the wall as you are stuck without it.
I did speak with the ‘supervisor’ and he gave me a whopping 10% discount off of their completely overpriced rates.
My recommendation is if you must use ValueMax, find out the exact part they want to use and check
for pricing.

Worst service ever. I cant even give it no stars. Overpriced and not worth a call.
They will charge $ 99 dollars just to show up and does not include labor either. Springs install not stretched properly, did not do a great job and I keep calling them back for the last 2 times in two months. The first set of guys told me the springs were good no good, $ 200 springs replaced, labor $ 150, then the second time door were misaligned. The new guy tells me nothing wrong with the springs, tension is fine, and all it needs to make it new was roller replacements since one was broken the other was bent. $ 99 for labor $ 189 for a set of nylon rollers with 7 inch stems do not cost $ 189. The bill was $ 304. Both times they mentioned they are not charging me a «crashed door service fee $ 295» and that I should be grateful for not charging. They are charging $ 99 dollars. All that services and replacements of parts would have been better for me to get a complete garage door that comes with everything (door, rollers, cables, joist, frame, springs, and screws). I am pissed will report them to BBB and CSLB taking advantage for being a female and not knowing anytime about garage services until I get screwed by dishonest contractors. I was short on time or else I wish I did more homework but when your garage needs to be fixed you just want it done.
I googled MSRP prices and found a set is MSRP to be $ 59 dollars. A pair of springs is approximately MSRP $ 50 not $ 150. Sold me a rod for $ 95 that was used once — this I got from someone clean up their work since they did not stretched the spring outs after they installed. I called back to complaint and to tried to talk to manager, and now they won’t answer my calls cuz they have caller id.
BUYERS beware: consult or do price comparison before committing. They honestly are not honest to do the work, like the others said take your business else where. Unilocal before you commit.

Stay away…
Sadly I have to echo the others. They wanted to throw parts at my opener, while guessing the issue. And then when you tell them NO to this they fall back on «you owe me» for service call. They give you an appointment time and then call you 2 ½ hours later to tell you there not going to make it. So after having to argue with the manager, over price and other issues, get the work done. The very next day the opener is falling apart. Call back to have them fix it. Nobody calls back, and then on a Sunday morning while out with the family 30 minutes away I get a call from a tech stating that he’s at my house and if I don’t hurry and get home he’s leaving. I asked who made the appointment and he said he just goes wear they tell him. So I told him he was going to have to wait since we didn’t schedule the appointment, and he did. We rush home and then when he went to look at the opener he says «I’ll be right back, I have to go get my tools, I left them at my last job» 1 ½ hours later he finally returned and began the repair. And then sadly thought he was going to get paid… Lol not from me. Called Roseville overhead Garage Door and found out that I could have had top of the line parts and service/​repair for about half the price, with warranty. If it wasn’t for the lifetime warranty for parts and labor that I have in writing I would never use them again. The wife’s choices of service companies has revoked!

Garage door repair/​servicing company located in the Sacramento area. My spring broke on my garage door and they replaced the spring and tuned up my door, completely finished the job in less than two hours of me phoning them for help! It was great!!!