Tricon American Homes

If you have an appointment with Maritza Llanos, do not waste your time –she won’t show up.
Set an appointment over the phone with a very nice man for a home for rent. Unfortunately the agent only accepted appointments from 11am to 3pm which seemed like a pretty small window to me considering it is a huge part of an agent’s job. But my boyfriend and I took off work anyways to make the 3 pm appointment.
After waiting over an hour the agent, Maritza Llanos, never showed up. I called and asked what was up and they told me they couldn’t get ahold of her but that they would try and get me the lockbox code so I could view the property. Waited another half hour and still nothing. I called again and they said the house had been rented by the time I was sitting there waiting.
Are you serious? Is this even a legit business? My boyfriend and I took work off to see this house and the agent doesn’t even have the courtesy to call and apologize for not being able to make it? Doesn’t tell us the place has been rented just makes us lose money that we could be making at work to wait around for two hours.
Funny thing is, I thought the main business line was pretty friendly so I scheduled another appointment for another place. But again, the same agent, Maritza Llanos. I called an hour before to make sure she’d be there this time and they tell me I shouldn’t even go to the appointment because she hasn’t been calling anyone back. How is Tricon even renting these places out if no one can see them and no one can get a hold of the only agent that can? I don’t like telling people how to do their jobs but you would think there would be some effort to actually do them.
Honestly I wouldn’t recommend Tricon to anyone that wants to keep their sanity. The call center was incredibly friendly but they really need to fire Maritza Llanos if she’s not going to do her job.

One of the worst companies I have ever done business with. Their agents are either liars or very poorly trained. The agent Jose, that the manager, Brian, referred to me after several missed and cancelled appointments, lied straight to my husband and my face on our ability to qualify for a place. Today, after two weeks and sending them everything short of a blood sample, and $ 90 application fees, they informed me we do not qualify due to their requirement that you need 3x the amount of rent as monthly income to qualify. It doesn’t matter that I have $$$$ of funds in the bank. They also could’ve possibly cost my husband 2 job opportunities. On top of all of that I’m fighting stage 4 cancer and have mobility issues and finally found a place that I could access without any trouble and now this! To add insult to injury, NO WHERE on their Zillow listings, nor their listing details on their website do they mention this 3x rent requirement. You should read their reviews in Unilocal,BBB, and Google reviews under Tricon Homes (wrong company). I wish I had before! They are refunding our application fees but what about the money I spent on the hotel and car rental to go to Charlotte and find a place? Tricon has really screwed my family!

If I could give them a zero, I would!!! This company has NO communication skills. They were horrible with fixing issues with the house. We would report them as soon as it was an issue. It would take at least a month to get someone to come check on the problem. Then once a repair person had been there it was months before we would hear anything. Usually the only reason they would call back is because they wanted to close out the work order.

Stay away from these people. Undisclosed fees all over their contracts. 3x rent fee if you leave before end of lease but they don’t tell you that when signing lease upfront. Then they harass you to get out now.

Please be advise over 14 years ive never seen such a mess. This company only cares about there bottom line. When the first got into property managment they bought pre 1970 houses that are beyond a mess. And now until they get renters out to sale there mistakes, they are covering up mold issue, electrical fire hazards, plumbing not code half ass by there maintenance staff .i dont care if you have a house that value is not much you must keep it to code and keep it safe. This company does not care for wellbeing of there renters or there property’s they care about there bottom line that all.
Please be aware they are trying to move everything to California, we try call there phone number no answer on 32 attemps, they have d minus rating with better businesses bureau.
In the next two weeks we will forward pics of there homes renters complaints etc. Anyone can write any thing but pics will not lie. Also building dept, state board of real estate numbers will be forward as well, im sure these contacts will help you with your issue and concern with your rental.

Contacted this company several times to inquire about a rental and no one could return my call. Very unprofessional, but I see from other reviews that this is how they operate. Definitely don’t want to rent from them.

Do yourself a favor and never rent from this shitty rental company. I’ve gone thru hell the past year. The company lost my rent checks multiple times. Don’t know how you loose rent checks. Then I wouldn’t hear anything about it until they tried to evict me. I’ve taken them to court 3 times. Never showed up. They went off my lease and charged 200 more than what was on the lease. The manager Claudia is nothing but full of shit about fixing problems. They don’t care what they do to people! NEVER RENT FROM THEM!!!

Oh My Gosh Please stay away from this company! They are dirty liars! We rented from these people from 2014 to 2015. When we moved out, that house was immaculate. I promise you i spent a whole entire month cleaning it up, We did everything that was listed on move out paper and beyond! I cleaned all base boards, Stove looked brand new, All appliances, washed walls, called out a professional carpet cleaner, cleaned all screens, Garage floor, yard front and back. even gave them the receipt to the business that did the carpet! Steamed the hard floors, did it all. I gave them 1350.00 security deposit. When i got my check back in the mail a month and half later i got a whopping 515.00 back. Whattttttt??? Let me tell you this, they are the most dishonest company you will ever rent from! They hired a man named Albino Guzman VHM construction company to do the estimate. The stuff that was on the list was outrageous. All the stuff he had listed, had already been done! Now why would you steam clean the carpet and i gave you the darn receipt that it was done? I got scammed if i had knew they would have the carpet cleaned! I would have saved my money! I got charged 65.00 for them to changed out the garage remote, REALLY? A Battery that goes in the Garage door opener?
Clean walls and base boards 550.00? REALLY i spent a month cleaning up that house, and i always kept a super clean house! I even have a video of the home. Even though i’m a clean person, I went above and beyond to do what was right by their standards! And i still got kicked in the butt. WARNING if you rent from these people do not expect to get your money back! I don’t care how clean you already are or how much more you clean it. You can kiss your MONEY goodbye. If you do, Don’t even bother about cleaning it up you are not going to get it back! And we payed these liars rent on time or 1 to 2 weeks early and had never been late not one time. Wow at how they treat tenants who will pay they rent 2 weeks in advance and took care of their property as if it was they own. Guess that’s what you get for doing things the right way! Next time i’m leaving the place undone might as well! I give them 0 stars! Snakes in the grass, Greedy Liars!

Stay FAR, FAR, FAR, FAR, FAR AWAY FROM THESE PEOPLE.
They will LIE to you. They will NOT tell the truth. They will LIE about the condition of the house before moving in. They will LIE about problems being fixed before you move in. They will LIE about many things, but when they made a deal with us to let us keep our house after a late payment but it turns out later they LIED about it and want to evict us so we’re homeless for Christmas, that is one lie too many. These people have broken written contractual contracts, refuse to follow the law regarding leased housing, and will NEVER come into contact with you unless it involves them getting their money. They will literally NOT call you back.
These people do illegal things and make money off of it. They have an F rating and are unaccredited with the BBB with 7 complains, of which one reply the business talked about PRIVATE FINANCIAL INFORMATION on a PUBLIC COMPLAINT.

Stay away!!! Horrible company do not rent! The employees need some serious training! Not a single person can give the same answer to a simple question, that is if you can ever get ahold of someone! They charge you for things out of the blue that are NOT in the lease, they lie, they steal, they are horrible.

Stay away from the agent Priscilla in Houston, TX. She is a liar, discriminates, rude, and is very unprofessional. I would give this company zero stars if I could. Stay away!

If I could give negative stars I would. If you see this on a property for rent. I urge you to keep it moving. Don’t stop, slow down or inquire. I can’t wait for my lease to be up so I can move. I have to call 5 to 7 times for a call back or movement. On any maintenance issues. It’s been 4 weeks and I’m still waiting for Tammy to call me back. There customer service sucks and they have an awesome habit of saying I’ll get back to you by the end of the day. And never call back. Issues with the house they tried to tell me were the tenant responsibility. Even though these issues we’re present before I moved in. The house was filthy when I received the key and I had to clean the house upon move in. Now they want to continue raising the rate because I don’t want to sign a new lease with them. I’d be crazy to if you see this sumbol or sign. I urge you to keep moving. Wish someone had warned me. This is the worst experience I’ve ever had with any leasing company.