The Grand Salon

Unfortunately I must leave one star. No option for minus stars.
The Grand Salon… not so much anymore.
It was never a great salon to begin with overall… But Leah the Esthetician made it Grand!
It has been sold and the new owners are far from professional… placed on hold for too long when calling, and not given any straight talk when asking of my upcoming appointment… totally unacceptable!!!
Only reason for EVER going here was Leah Daniels the Esthetician… She is amazing and I have been her client for over 10 years… she has very wisely has left this place.
It took a few days but We have reconnected and have been reunited… all is well with the world.
I will update this post and direct you to her new location soon.
UPDATE: if you are looking for Leah she is across the street at Original Shears. (In the new Starbucks parking lot) she was unable to access all of her contact info after leaving the Grand Salon so get ahold of her there for appointments.
916−355−0262

I have been getting my hair and nails done by Kim since I was 14 years old. Kim is AWESOME! She always fits me in, always fixes my hair when I mess it up somehow in between coloring and is very budget friendly! Kim has treated all my friends and family equally and we all LOVE her! Will continue to support her and will never have anyone else touch my hair! Thanks Kim :-)

Even after 10 plus years with Jenny, I always feel so amazing and very satisfied leaving the salon. I have done cuts, color, highlights, up do’s nails, waxing and even make up! You name it… she gets it done with her fabulous team. Thank you so much for the mommy and daughter up do’s! We love it!

Grand Salon has THE WORST customer service I have ever seen in my life. I was a loyal customer at the Grand Salon for two years until this week, when I got a call from the owner or manager, who stated that the appointment I had made 5 days prior to see my former manicurist Jason, had to be cancelled. The reason she gave me? «It’s because your nails take too long and we can’t „allow“ you to come here during the weekend; only during the week when we are not busy. We need to make money.» I was so baffled by the absurd, rude and disrespectful attitude that all I could tell her is that they can’t treat a customer like that. At least in America, that’s not how you do business. She decided to continue with her rude remarks and added a little more to it: «We have the right to refuse service». How can people do business treating people like this? I don’t understand. And I used to tip them nearly 40% for the services provided. I will never come back to this place again, and I am now spreading the word in town because I have been part of this community for nearly 20 years and know A LOT OF people. Many have already said that they are not going there anymore. So, respect yourself and your money and stay away from this place.

This is my new spot for mani’s/pedi’s. Jason was my nail tech today and he was absolutely amazing! He put so much effort into my pedicure. Totally almost fell asleep during my massage.

Leah was great, she did her job so well, I went in for a wax session., she tried to get all my ingrown hair, Did such a thorough job. I am very pleased, and it was for a very reasonable amount too. Great place. Highly recommend!

I’ve been going to Jenny for over a decade and will follow her anywhere. I have recommended her to all my friends. She’s great at knowing what will work and not and I’ve never had a cut, color, or perm that isn’t great.

I wish I could give them ZERO stars! Where do I begin… I called cause I saw a sign for a pretty good deal for a 30 $ root touch up. I always have my roots bleached at the Ulta salon but thought i’d give this place a chance since it was cheaper. But now I know why. I called three times to make sure the person who was doing my hair could do bleach because the owner told me not all of them do (weird) but anyways she called me back and assured me the girl she was scheduling me with could do it. I showed up and my appt was at 10 am. The girl wasn’t there! I was told I had to wait while they tried to call her at home and see if she could come in… are you kidding me!!! So 10:45 rolls around and finally she comes in. She starts doing my hair and I notice it’s not bleach. I ask what she is doing and she said she is doing a high lift because she doesn’t like to bleach. I told her they don’t work on my hair and it will turn orange. Also I told her I specifically called to make sure she was able to do it. She flat out told me no and that it would be fine! We argued for a bit and she demanded she continue with it and it would be fine. Well after leaving it on for an HOUR my head was on fire and bright red. And of course… orange. I knew that was going to happen. She rinsed it and tried scrubbing in toner for about 30min, She scrubbed so hard and my skin was so fried that i was in tears. I’m not even a hair dresser and I know toner will NOT lighten the orange. That is not even what it is for! So I had to leave I was already late for work after her being late and I walked around for a few days with orange roots next to my bleached blonde hair. I demanded she fix it. So I came in a few days later and she was obviously pissed and her and some other girl slapped that bleach on so thick and fast. It went about two inches down even though my roots were only about ¼ inch. My hair starting falling off in chunks. I’m not kidding I have huge pieces sticking out all over the top of my head that they just fried off! I was crying when I left. All that hard work of years growing it out and they ruined it in one day and it will take years to fix it=(Every hair dresser should know you don’t re bleach parts that are not grown out, it’s extremely damaging. So after all this she had the nerve to ask me for payment. I of course said no and she continued to demand it. When the owner walked up to see what the problem was she tried to say it was my fault that I couldn’t stay longer the first time for the high lift to work! I lost it! not only was she 45 min late but I argued with her for even using it knowing it would tun orange. High lifts no matter how long you leave it will not lighten that much and especially on roots as dark as mine. I was devastated she tried to blame it on me. Not to mention she knew she screwed up and tried to leave it on longer even though my scalp was frying! She then said I was going to give you a coupon for next time… Gee thanks that’s gonna re grow my fried hair… not! I told her even if she paid me I would never go back. I told the owner everything and that she was saying that just to try and get out of trouble. I do not trust these people. They obviously do not know how to do hair. Then they all back each other up. Everytime I look in the mirror I want to cry the chunks are so bad. I’ll never forget this. They messed up then the worst was after all that she tried to blame it on me. There were several customers in there that witnessed the whole thing that said they can attest to what she did and when she argued with me. It was so unprofessional. I was heartbroken over my hair. I just truly do not want this to happen to anyone else as it is devastating to go through.

I was a walk-​in (I learned my lesson I know) and Jenny said she could take me and my friend. Along with us there were about three other clients so that is a lot to juggle. I told her I wanted hilights but I wasn’t sure if I should do that since I have boxed dyed my hair for so long. None the less she decided she could do it. She quickly foiled me then sat me under the dryer for about 20 minutes. about 5 minutes in I feel this awful burning on my scalp. It persists until I can no longer ignore the scalding pain and I ask her what is going on. She just takes me to the shampoo bowl where they use scalding hot water. It was awful-​not her fault how was she supposed to know Jenny just burned chunks of my skin off my scalp.
Jenny then blow-​dries my hair and I see the streaky orange hilights. Goodness it was just terrible. Im sure they were that color because my color couldn’t process under the dryer for as long as we hoped but my goodness the quality of the streaks was terrible. I paid her and then went home. Upon closer inspection I had a pussy, bloody mess on my scalp. It was disgusting. I eventually got my money back after she told me I should have told her I box dyed my hair (which I did and she acknowledged). I wouldn’t recommend going here if you want a personalized experience but hey thats just me.

Had a mani/​pedi on a recommendation… pedi was ok accept the color I picked was NOT what it said on tge opi bottle as I wear this color as my standard… mabi however was the worst I have EVER had! My nails looked lije a 5 year old painted them… I will say the lady I had said that was her first day back in 5 years so maybe she was a bit rusty…

This should not be called «the grand salon», it’s the worst salon ever! I was feeling cheap and just needed a bleach root touch up and saw the advertisement for «$ 35 touch up and go». When I got there they said I had to much hair so it would cost $ 40 and I said ok I understand cause I would need more product. Two ladies worked on my hair at the same time one was jenny and I don’t know the other ladies name but she was very nice. They left the bleach in way to long and when I got up from the wash out my head was bright white and yellow! They didn’t have toner so I actually paid for the worst hair experience ever! I regret paying $ 50 for that I could have done a better job myself with my eyes closed! They are very unprofessional and unprepared! A week after my hair got ruined I went back to my normal hair dresser and she saved my hair! I had to dye it back dark to cover up the disaster! I’ll never cheat on my hair lady again!

After having Hoshalls completely screw up my hair, which is very straight and thin, I went to see Jenny whom my wife had been going to for some time. Not only was she able to fix the mess Hoshalls made she was quick and very reasonable. I have been coming here for the last 5 years and I love that I can usually call for a same day appointment and be in and out in 15 minutes.

Came in for a gel manicure this afternoon. It was going well until the manicurist starting filing my nails.
I keep my nails very short for two reasons. One, I am a teacher and hate when dirt and potentially germs get under my nails. Two, I have a young child at home and don’t want to poke her with my long fingernails. As the manicurist started filing my nails she filed too close. Now, the skin under my nail hurts and looks a little red. I have been putting Neosporin on it to avoid any infection.
I did not appreciate this as I did not want to get injured during a manicure. The intention of getting a manicure is to relax, not to be on edge about whether or not you’re going to get hurt. I will not be back…

I was iffy about getting my hair done at a new salon. But had a talk with the owner Jenny and felt a little more confident.
I’m going to be completely honest here.
1^st: didn’t enjoy having 3 people touch my hair through out the process. They call it team work. I didn’t like it.
2^nd: they were a little too rough with my hair. Brushing it wet without product. I have processed hair, so I need TLC brushing.
Ok on to the good stuff…
1^st: loved that she was fast!
2^nd: if you communicate with her, she gives you exactly what you ask for.
3^rd: if you you are clear regarding price upfront, she won’t overcharge you. I’ve read other posts regarding that. Be firm.
Overall: i got 20 compliments on my hair the next day!!! It looks good :)

This place has really become one of my favorites. Jenny is super friendly and accommodating, the entire staff is very attentive and friendly. Nancy is my favorite for a mani/​pedi.

TERRIBLE CUSTOMER SERVICE. Jenny gave me a «scalping» that left my hair too short to do anything but spike (At 67, I’m a little old for spikey hair!) She cut the hair completely around my ears and left them uncovered for the first time… ever. And she spent the entire time talking with another employee about a haircut traing class. I left, thinking I could «fix it». I can’t.
So I returned 5 days later to talk to her and tell her how unhappy I was. I explained that I was having surgery on my ear, and now have no hair to cover the bandage. Then she went on the offense. She said «I’m sorry you think it’s too short, but you should have told me about the surgery». WHAT? So now it’s MY fault? I NEVER had to tell a stylist not to scalp me before!
I was looking for a new long-​term stylist to replace mine that moved away. But it won’t be Jenny. She never tried to do anything to make me happier or keep me as a client. She only defended herself. By doing nothing, she blew off about $ 1,000/year from me for hair cuts, coloring, products and pedicures. She is the owner, but I guess she doesn’t want new clients.

I love this place. Every few months I just show up (almost never make an appointment), and ask for a full set, pedicure, highlights, color, cut and eyebrows. They get all of it done in four hours. I’m not kidding. Jenni is the most amazingly efficient/​talented stylist I have ever met. Nothing happens in this salon without meeting her quality expectations. If you have a problem, you just have to tell Jenni, and she’ll fix it. Yes, there is certainly a lot of the sales pitching going on. But I just tell her «no, I really really don’t want that», and she stops. One of the girls was nice enough to consult with my 14 year old daughter about skin care, and load her up on enough samples for a year. I thought that was the nicest gesture!
In short, If you are looking for a spa day without any waiting around (even without an appointment!), this place is fantastic for that. They also have a full line of hair products and makeup at «not horrible» prices. If you ask, they will tell you what’s on sale, and there is a Starbucks two doors down. Perfect!

A few days after I left this review and filed a bait & switch complaint with the BBB, Jenni the owner called me. I returned her call thinking she was going to politely correct the problem like an adult or atleast explain her deceiving online ad.
Instead she unleashed a very unprofessional tirade about how she does «not care» about the complaint, that I am «backstabbing» and that I am a «mean person.» I actually had to hang up on her because her tone became very billigerently, she continued to call me names, and she would not let me speak.
She mentioned that I told her that I was happy with my hair. This is true. I did tell her that because the highlights looked brown and blended under the lighting at the salon. However, outside, under natural light, they looked red and streaky, — exactly the opposite of what I asked for.
I also told her that I was happy with the service before II went to pay and saw that they tried to charge me an additional $ 20, and before I got home and saw that all of the red dye they used had stained the back of my light, pink sweater.
Beware of this place!

OK. Can’t argue with Jenni’s talent. She spent 2 minutes on my daughter’s hair and it looks gorgeous. Although, this is 2 minutes and she charged me $ 18.00 for my 6 yr olds hair cut. All in the while pushing $ 30. worth of products on me for my 6 yr olds hair. Really!?!
The worse part of this whole experience is the attitude of the receptionist. She is rude and inattentive. She ruthlessly pushed the products. When I informed her that my 6 yr old is still using tearless shampoo and can’t use their product, She tried to school me with an attitude on how each product is different. I had to put my foot down and say no. She then said,” Well, what ever you want”. Wow! I am floored! How do they stay in business with attitude like that?
All in all, Jenni’s talented and seemed disappointed that I didn’t buy the products she suggested. She is nice enough though. Unfortunately, the receptionists bad attitude has chased this business away.

After seeing so many 5 star reviews for this Salon in Folsom, I cannot in good conscience let people think that this place is good ‘all-​around’. My experience was the exact opposite! I would never, ever go back here again! My husband paid for me to get a manicure, pedicure and 1-​hour massage for our anniversary after we moved here, back in 2005 or 2006.
The woman who gave me the massage was so brutally rough tears came to my eyes multiple times during the massage and the worst part was that she knew how much pain I was in and just told me to tough it out. I’m sorry, I shouldn’t have to ‘rough-​it-​out’ if I’m in so much pain I’m crying! Completely horrible.
The manicure I was given was fine except that the woman got a little clip happy and unfortunately cut my cuticle too far back. It started bleeding and wouldn’t stop. Not good, not good at all.
And to top everything off, those massage chairs with the foot soaking for the pedicures — have you ever stopped to think, «How do they clean those out?» Well, they must not clean them out enough because I contracted foot warts after my pedicure. NOT cool, NOT cool at all! Absolutely disgusting is a better word for it.
So, if you wonder why this place always has deals listed on their windows, there might be a reason… I’m just saying. If you want my advice, if you’re looking for a place to get a manicure or pedicure… keep looking!