Sam’s Club

I went to Sam’s Club and tried to sign up for a membership. That process alone took close to an hour with the untrained? incompetent? cashier needing her hand held by the manager who was too busy to bother with me. Several times throughout the process the manager, Dee, actively ignored me and the woman trying to sign me up. At one point the cashier asked a nearby employee, who was just kind of standing around, for help and the employee replied that she was on her lunch. My very kind and patient husband asked me several time what was taking so long, I had no idea, but I shrugged it off, I was pretty irritated by then, but I know things happen, I get it.
Finally, when I was signed up and ready to go I tried to pay for my basket full of items with my company card only to be told that they do not accept the kind of credit card I was using. A MasterCard. Issued by Bank of America. After all of that wait and frustration, my business was refused.
At this point I was absolutely furious. I had driven from Amador County to pick up supplies for my shop and wasted a good hour for absolutely nothing. I asked for my money back (the $ 45 sign up fee I had paid for out of my own pocket on my Visa card, issued by Bank of America), received it after the cashier finally waved down a manager a few minutes later and then left with tears in my eyes. Drove to Target in EDH and got everything I needed no problem.
The manager that I dealt with, Dee, was rude and dismissive and nowhere to be found when I had finally had enough. The cashier, Melina? Was kind but seriously needs to be trained on how to communicate with guests and how to actually do her job. I went in to become a Sam’s Club member, I left still not a member and plan on telling everyone I know to avoid this place like the plague.

Great place to shop for everything. Way less crowded that COSTCO and friendlier staff…

Love this place, it’s a welcome relief from the chaos otherwise known as Costco. There are a few items that I prefer at Costco, however there are also some items I prefer to purchase here at Sam’s.
One of the best things about this Sam’s is the cheese selection. There is so much more variety! They sometimes carry this cheese wheel that includes 4 different flavors of Jack cheese– yum!
Also love picking up the 2 pack of Panera soup’s from here. It makes it a much better deal than going to the regular supermarket, or even to Panera.
Last time we stopped in, we saw that they were bulk selling Not Your Father’s Ginger Ale. One of the demo employees stopped us and suggested making some
I most appreciate that this place nearly never has a huge gas line. It’s worth the drive down the street to come here!
Some frustrations with Sam’s is their real lack of customer service. My husband and I signed up for a membership and it included some free items (rotisserie chicken, box of pastries, and some other items that I can’t remember). Well, no one seemed to know which items they were, so we’ve not gotten any of them except for the chicken. The customer service folks sent us to the cash register folks who sent us right back to customer service. Why is there no booklet or flyer that SHOWS which items we should be getting for «free» as part of our paid membership? We’ve given up on trying to determine which items these are.
Another issue seems to be with their quality of meat, it’s just not up to par with Costco’s stuff. Seems a bit pricer for lower quality.

Came here to get gas on my lunch break — prices are always the best! My only complaint is that it’s hard to see where the gas station is from the roadway — I far overshot and had to back track to find it — after typing it into my GPS twice. It should be better labeled, but of course once you’ve been there once, there should not be an issue a second time :) Haven’t been in the store yet — but if it’s like other Sam’s club, it’s fairly standard.

Don’t come here for tires unless you have HOURS to spend watching the tire guys screw around! I do not think it is possible for a human to move more slowly than they do. SERIOUSLY!!!

This review is for the tire shop. I made it in Sunday at 5:25pm, 35 minutes before they closed. I had a flat tire and needed it inspected so I can drive to work the next morning. They began telling me that they close soon and they won’t have my tire in stock. They proceeded to look at my tire and while doing so, I shopped around and found a huge stack of the exact size I needed. They came back and told me that they couldn’t get the wheel off my car! Then said they don’t have time to do anything and they will have to order the tires that were sitting 10 feet behind them.
Go elsewhere! Americas tire company got the wheel off right away and fixed it in 20 minutes.

I love this store. I always come here for bulk water and lots of other things. You can’t beat the prices. Membership fees are so worth it.

Came in with my family on Labor Day Sunday. They weren’t busy. My dtr and I had to go to the bathroom. But Sam’s Club decided that at 2:00 p.m. on Labor Day Sunday they needed to clean the bathroom. OK. So, an employee leads us clear to the back of the store. Like I needed a gym workout but I was polite since he took the time to do so. Employee’s bathroom. My dtr was holding a pair of shorts I was considering purchasing. We waited to go in the bathroom. We went in. With the shorts. Nobody asked and we didn’t think a thing of it since it was draped across dtr’s arm. While in there, I said «I’ll just try these on while we’re in here» because I wasn’t sure they would fit and was contemplating not purchasing them. We did our business and I tried the shorts on. They were 2 sizes too big but still were too small. That’s why they were on sale (Calvin Klein’s). We came out of the bathroom and a Nazi woman employee, with arms crosssed, said «did you try those on?» I said yes, but they didn’t fit.” She said «you have to pay for them if you tried them on.» I won’t say what I said next. I will not shop there again. I won’t renew my membership. I am well aware that the Waltons don’t have enough money to go around in their family. So, they have to harass the customers. Enough is enough with corporate America. There was no need to humiliate me or my daughter in front of other customers or at all. I am the customer; I and all other customers are WHY Waltons are rich as hell. I now know that there is a reason they don’t’ have a way to try on clothing. Because when you get it home, try it on and it doesn’t fit, HALF (if not more) of the people won’t bring it back since they are too busy. That way Sam’s (and Costco) makes more money!!! BELIEVE IT! Again, to reiterate, her exact words: «If you try anything on, you have to pay for it.» Um, hmmm. Just who does Sam’s/WalMart think they’re scaring? Not me! Exactly what legality is the Nazi woman, in which an employee led us to this bathroom, talking about? There is no legality. There is no sign that says «can’t try on clothing.» Get real you asses.

The optical department is simply the most difficult place to do business. Watch your receipts and make sure they state what it is you are getting, vs codes. We spent more time talking about wide angle lenses and what gets dark when, in an out of the car. The staff talks so fast one thinks they are getting something they are not. Getting glasses should be a simple process. They said there would follow-​up when I first called about not being able to view my computer screen well. Katie never called.

i prefer sams over costco bc there is not a crazy amount of people and the membership is a bit cheaper. i have two gripes… one they close at 6 on a sunday… and then two thier gas station closes at the same time as the store. there have been a couple times i pull into get gas to realize they are closed… it is self service… dont you want my money?

The door people here are the best!

Great place to shop. Bryan in electronics was so helpful and polite. I bought several items because he was so informed and knowledge about the products in the department The store was very clean for how busy it was. Didn’t have to wait in line very long. Very nice experience.

I want to say that the woman in the cell phone department named Vicky Axley was excellent. She was attentive and knowledgeable. Great experience and I definitely will let everyone know because good customer service is hard to find these days.

Walmart and Costco had a baby and this is the bast@rd result. So glad I split the cost of membership with a friend. Costco bulk with Walmart employees, not a good end result. Slow, inattentive staff that dress like they are hosting a yard sale.

I quit going to Costco because of the huge crowds and I always felt like I was among a flock of sheep. In addition, I found every time we went to a family gathering or friends house everyone had the same food items from Costco. Boring! I admit that Sam’s Club does not have the inventory Costco does, but the items offered have always been of good quality and their meat I believe is better than Costco. The employees are always friendly and willing to help. The annoying sales people selling cable can be somewhat irritating especially since they approach me just about every time I enter the store. I bought tires at this location one year ago which was very easy and the tire professionals were informative. The gasoline station is always clean and bright with a very short waits.

How do you rate a club store? By how busy it is… the less the better.
Sam’s did really well on this, if it is truly an exclusive club I don’t know if i want hundreds of people running into me with carts or clogging up the lanes getting samples… ahem costco.
The prices are wonderful the selection much better than costco, and there aren’t 200 kids running around having a sample lunch. It is well organized and I don’t get physically upset looking for things?
THE VERDICT: You want a place that isn’t busy and has basically the equivalent of costco you should switch to sams… I myself have both because… that how I roll. (plus one is free) do you hate kids? Crowds? and clutter? Go to sams.

I’m so sick of getting attacked by annoying salespeople when I walk in here. It’s gotten to the point that I won’t renew my membership because of it.
Today while we were trying to shop we were approached by someone that asked us what cable company we have and then proceeded to tell us that it was no good. When we told him we were not interested in whatever he is selling he tells us that he needs to show us what he can offer us. Ummm… no you don’t. Let us shop!
We make a left turn to get away from this guy and enter the main aisle where I see two saleswomen coming towards me. I dive into the cell phone display area to try to hide and one of them chases me in there saying, «I just want to put something on your wrist!!» Omg. Does it look like I want you to put something on my wrist? Leave me alone!
I’m so irritated that we decide to leave without buying anything that we came for. What do you know… on the way out another salesperson approaches us. He says, «I just want to show you something…»
Sams Club why are you doing this? I imagine that whatever money these vendors are paying you is less than the money you’re losing from customers like me. I overheard another couple saying to each other that they couldn’t get any shopping done due to the constant pestering from salespeople. Ugh.

This store has always been nice. It’s clean not stuffy. Lines are not that long the majority of the time. The employees from the greeters to the management are always friendly and helpful.
I go out of my way to come to this store. It’s the best in the Sacramento region in my opinion. Yes! I’ve been to every one in the Sacramento region multiple times.

I have definitely experienced better. Its a same club, like a cheap costco. and if you are going to a cheap costco what do you expect? I am mainly not happy with the membership counter/​returns. I had an online order return, and i assumed we would be in and out in a few minutes since we were only second in line. I think not. 15 minutes later, we were finally called to the counter, only to wait another 15 minutes for their computers to load whatever they needed to load. And then another 10 minutes to process the return after they had to have 3 people help with my return. it wasn’t even a complicated return. Im sorry, but 40 minutes to make a return after being only 2^nd in line is so ridiculous. i will not return.
On the plus side. the greeter was nice!

OT: They have a kettle corn vendor here who probably has the best kettle corn I’ve ever tried.
Anywho, Sam’s is the place to go when you’re a bit bored of Costco.
This location is not that crowded and the staff is very helpful and friendly.
The prices here are compareable to Costco, but sometimes can be a bit cheaper and they do have some stuff that their competitor does not offer.
The food court here is also pretty bomb and cheap!