REI

Horrible customer service. We came in needing snow board boots for our son. We only needed an employee to grab a size for us as their inventory is not out. Asked an employee who told us it wasn’t his department so I walked around the store looking for an employee to page someone to help us. When someone did show up they helped a person who came after us so we waited patiently clearly needing assistance. When the employee was done with that customer they started talking to a different customer that had just walked up. We were floored so we found a manager. The manager was not at all apologetic and was borderline rude with his interaction. Good luck in there. No more REI for us

Called over the phone they said they have a lot of stuff for North Face all they have is four jackets drove from Rancho. on my lunch time for Four lousy jackets that they only carry certin size. Nothing in the back only the four jackts on display that’s pathetic. your employees should be more informative over the phone and not tell people things just to get them in your store… talk to the manager all he could say is I’m sorry and we don’t carry a lot of products for North face … they need to know their products and what they carry … 2 stars because even though they claimed they had northface products that they don’t have… they still do have a lot of other stuff

We LOVE REI. Never been disappointed with their customer service, quality of product, or selection options.
Until today! They stopped doing rentals from the «smaller» stores. I don’t want to drive to Berkley to rent snow shoes to use in Lake Tahoe. Talk about extra drive time. This was one of our favorite parts of REI– rentals of a variety of equipment. We are bummed to see it go– and won’t be popping into the store quite so often.

Great store great location in the Folsom area. The store is so huge you can get everything you need for hiking camping rockclimbing pretty much everything outdoorsy! Rich was a big help today in finding some Christmas presents for me but at the same time and Tori was not full of the shoe sizes I needed but I found some good shoes that would work just fine I’ll go back because I have a membership and got a rack up those dollars for a perfect dividend

REI is just rad. I go in here and I wish I were a serious camper, mountain biker, climber, kayaker, whatever… They just have such cool gear! It’s expensive for sure but they carry high-​quality brands and they have a very knowledgable staff. Their sales are awesome, especially their end of the season sales– I got $ 400 nordica ski boots for $ 80!

Went here to find help with my skis. Not much help I had a binding issue and no one their knew anything about ski gear. They sell it just not that into it kids who work there are nice just not very knowledgeable.

We had a credit and decided to get my bike tuned up. I threw it in the back of the hatchback, drove it over, and walked it to the bike department. The bike mechanic came out and started to look at it.
The advertisement on the website said «REI IS A FULL SERVICE BIKE RETAILER CARRYING A BROAD ASSORTMENT. .AND IT’S FULLY EQUIPPED AND READY TO HANDEL YOUR REPAIR NEEDS ON ALMOST ANY BRAND OF BIKE, INCLUDING THOSE WE DON’T CARRY. …OUR MASTER TECHS ARE CERTIFIED. BIKES CAN BE COMPLICATED BUT GETTING THE RIGHT SERVICE DOSENT HAVE TO BE»
No sooner does the master tech start looking at it, does the bike manager walk over and say «we’re not certified… for that bike.» She said she didn’t want the liability of working on my Bike-​e with standard, off the shelf bike parts.
Do not take your bike here unless the manager has received, reviewed, and approved your bike first.

BEST STORE IN THE WORLD! If you spend any time out of doors then REI is the only place to spend your money. Top notch knowledge and service and ONLY THE BEST QUALITY GEAR. Old Bob in camping is an amazing guy. So much respect for him. His experiences make him great for some one needing advice. And Doug in the bike shop is also great. If you see them your in luck.

I enjoy going to REI for the experience of trying things on, checking out the sale rack and seeing my options for various toys, gadgets, clothing, etc. However, I would have to say that their prices can be a little… pricey. I can usually find the same items on Amazon for less.
The customer service is… good but not spectacular. Their return policy has changed a lot and they don’t honor returns for the lifetime of the item. Beginning in 2015, they will honor the return within one year (LAME) or so that is what the lady behind the counter told me.

I came here to purchase parking passes.
I spoke with a lady over the phone regarding the passes and she did double check for me that they do have it in stock.
I came in today, was greeted immediately and was told I can purchase the parking passes at the front desk.
It was an easy transaction with no pressure of rushing to fill out the forms and to pay.
I didn’t walk around the store as I had one purpose to be there, but the front of the store looked clean and organized.

I was helped by Brittney, who was extremely helpful, caring, professional, and courteous business representative I have met in a very long time. Give this young lady a raise!!!

Selection is just okay. Was sold a membership based on a return policy, and was scammed. Had a problem with one piece of climbing equipment and after spending around $ 10k here in two years Brad decided that he would be argumentative and insulting. I eventually won the argument and got my way after being talked to like Brad was my dad for 20 or so minutes. That’s my last experience and money transaction with REI! Total garbage. Way over priced. Just head over to backcountry and save money with people who will treat you like climbing partners and not a kindergartner.
THE ONE STAR IS FORCED UPON ME.

My Dog gives REI Folsom one star! She went there today to look at the doggie vest/​pack systems, maybe a cooling vest, and a new travel water dish. Just as she got to the door, «Service Animals Only» greeted her! How in the world can she try things on if she can’t even get in the door? REI has gone Dog Unfriendly??? Really? REI? Seems to us the stores in WA or OR are fine with their four legged customers. Maybe a company policy change? Or is it just Folsom?
So after a major doggie heart-​break, she got an ice cream, did some shopping at Home Depot and Tracker Supply (both companies smart enough to like customers with a long tail and floppy ears) and then home to surf the net (read: Amazon) for that doggie gear. My Dog says, «Get with it REI… the hip businesses are always dog friendly.» You lost some business today.

I was just killing time– one of those days. The clerk looks kind of disappointed when I tell him that I don’t need help finding anything, so I say, «Well, actually, you could show me the Nalgenes and the bike jersey clearance.»
REI probably has the best selection of Nalgenes other than the websi–
«Excuse me, do you have an REI club card?»
«Um… nope.»
«Oh, it’s so great! REI has a club card! Do you want a club card? It’s only $ 20! Please sign up for the club card! My manager will pat my back twice if I get another sign up today! Do you have $ 20? It’s so totally awesome?»
(Note: not a real quote.)
«Oh, I’m sorry, I can’t hold that flyer, I can only grip with one arm right now, so shopping is already kind of complicated. Sorry.»
Damn, I had set out not to hurt his feelings, and now he is walking away looking like a lost puppy. This must be why everyone is engaged except for me.
Hmm, you know what might help with that problem? Shorter biking shorts.
Pro-​tip: How to try on biking shorts with a wrist injury, Step 1: Don’t.
On what was almost my way out, the word «Cannondale» caught my eye. I am quite in the market for a new bike, and one of the ones I’m interested in is a Cannondale. So I start looking around, and wishing one of the clerks would help me, but now that I have snubbed them, I’m chopped liver. I walk slowly around the entire bike selection– did I mention that I am dressed in biking gear? The clerks stand behind the counter and talk to each other about a bike that they are working on. I try to read the tags of the bikes hanging from the ceiling, to not much avail.
Here’s the thing. I understand that you love your club card, and it’s totally awesome. I get that you are probably being forced to force this on me, but I have only been into REI a handful of times, and the only thing I have ever bought here was a Nalgene. I’m not about to spend $ 20 on a club card, or over $ 100 to get my $ 20 back. Maybe find out what I am here for and what I need before you start trying to shove a sale down my throat. Warm it up. Just a thought.
Still, good store, good selection, good intentions. I will be back to stalk the clearance rack until I find my favorite Terry jersey on it.

Not an REI junkie like most people. The only thing I’ve bought from here is my go pro and go pro accessories only cause I don’t feel like waiting for it in the mail. I do like this location thoug a lot better than the cal expo location. This location is easy to get in and out of even though it’s located in a big shopping center.
The employees are always friendly I can’t complain about the store. It’s a good store nothing amazing but not bad. I’ll be going back here again for some more go pro accessories.

The garage sale is so unorganized and chaotic. Sure, they gave out tickets, but with no designated everybody was crowded around the entrance. It seems like they didn’t limit the number of tickets to a certain color. One ticket allows your «entire family» in. After they called the first group, basically half of the people went in and started hoarding everything. With the first group having no limit in items and time, everybody else was screwed. After 30 minutes and everybody else complaining, they finally let another group in. By that time, everything was gone with 3 more groups that have not yet been called. The first group was still at the garage sale holding onto everything and had not purchased anything. The REI employee letting the groups in reason was, «think about if that was you shopping, you wouldn’t want to be rushed.» I saw one kid struggling to carry over 10 pairs of shoes and another person hoarding all of a certain electronic.
Never waste your time coming to this place. This made me appreciate the crazy huge garage sale in Sacramento.
I understand it’s a garage sale with entry by lottery, but please be more organized and at least try to give everybody a fair chance. There should be lines where the tickets holders had to line up according to their color, a limit in how much someone hoards, and a limit on the time someone can be at the sale. I feel sorry for those who had to wait after the first group just to get nothing.

I went here since I found out REI carries a bike part that I need. Unfortunately the bike sales guy that I talked too did not seem to know anything about bikes but was trying to help me. He asked the mechanic when he had question but it seems like the mechanic was too busy to take the time to talk to me about what I needed replacing on my bike and quickly looked at my bike and went on his way.
Anyways I asked if all bike chains are the same and the guy at REI told me yes which I found hard to believe. He said the only difference is the weight of the chain. I later called a bike shop in Sacramento and talked to a mechanic who told me that I had to find a chain that was compatible with my bike which meant I had to look for a 9 speed chain. I am glad I did not listen to the guy at REI and bought the only chain he seemed to have in stock which was definitely more expensive.

I’m buying the Biolite Grill today; this is a very small store so, don’t expect to find everything you want or need in stock. It’s best ordering online in advance having the product delivered to your home or pick it up at this store location.

I’m a huge fan of REI.
They have a wide selection of outdoor/​camping/​sports gear and their staff is very knowledgeable.
I came here once to get a pair of Vibrams for a camping trip and the staff member spent a lot of time with me to make sure I understood the fit and that the one that I got was the right size for me.
I’m never really disappointed when I go here, they tend to have some pretty good deals and sales. I got a North Face jacket for only 25 dollars. A HUGE deal.
I’ve also recently discovered that they have the best return policy ever. 100% back guaranteed.

This REI is absolutely fantastic in more ways than one. They offer a vast array of gear, equipment, accessories for the outdoors, and I can never get enough of this place.
As mentioned in my other REI review, they have THE BEST return policy in the world. I went in today and was helped by Happy. He was more than happy (no pun intended) to help me with all my return needs. I had purchased a sleeping bag over the weekend, and realized I didn’t have my 20.00 off coupon. I brought it in and he was more than happy to adjust the price for me! Icing on the cake was when I decided I didn’t like my Camelbak anymore. I found another one that was a better color and smaller size, so he gladly returned the one I purchased… FROM A YEAR AGO! YES! A YEAR AGO! This place is absolutely amazing. And since my husband is a lifetime member (which is only a 20.00! A ONE TIME FEE!), they were able to look up my purchases on his membership, no receipt needed.
I cannot express enough the fantastic customer service and satisfaction guaranteed. They make it less scary to purchase big items, because I have to reassurance that if I’m not happy at any time, I can return it for something better.
THANK YOU REI!!!